Ratings based on 147 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 28, 2017
Nice for the price. Was clean and comfortable. Very friendly helpful staff. Nice warm breakfast was included. Lots of parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Satisfied

Posted Dec 11, 2017
Pros: Location Peaceful Breakfast Comfy Beds Updated decor
Location: Good location, close to highways
This hotel had friendly staff who were willing to work with us so we could arrive several hours prior to check-in due. The rooms were nicely decorated, updated and clean. It did appear that some renovations were going on, but they did not detract from our positive experience. The breakfast was fabulous with many hot choices. The pool was nice and quite large for a moderate hotel. There was even a mini-waterpark structure for toddlers. Hot tub, also. There were several rooms which were right off the pool area on both floors. It was very quiet during our stay and guests were considerate of others. This hotel has a good location right off major highways.
4 out of 5
by A verified traveler from Ohio

Comfortable stay

Posted Oct 30, 2017
Pros: Comfortable bed with a quick checkin and breakfast began at 6 so I was able to hit the road early!!
Cons: More sound proofing in ceiling.
Location: Easy on and off the highway!! Had dinner at a really good Mexican restaurant closeby. But this was a stop off on a long trip.
Room was clean and bed was very comfortble. Breakfast was good. Quick checkin. Only problem was that I occasionally heard people above me.
Comment from Hotel Management
Nov 18, 2017 by Tamra Soto/GM, Hotel Management
Dear Jim, Thank you for letting us know about your recent stay experience. We are glad to hear you enjoyed your stay and were able to partake of our full hot breakfast! We hope to see you again soon! Safe Travels, Tamra Soto/GM
4 out of 5
by Richard

Black River Falls stay

Posted Oct 14, 2017 on Hotels
Great property. Breakfast was great compared to previous night's breakfast
4 out of 5
by Cindy

This traveler left a rating score only Posted Oct 5, 2017 on Hotels
4 out of 5
by Linda

Posted Sep 28, 2017 on Hotels
Construction was awful
Comment from Hotel Management
Oct 5, 2017 by Tamra Soto, Hotel Management
Dear Linda, I am sorry you were unhappy with the road construction in our area. Unfortunately Comfort Inn & Suites of Black River Falls has no control over the Wisconsin Department of Transportation and their construction events. I hope you found your experience with the Comfort Inn & Suites of Black River Falls to be a good experience. Maybe when the road construction is finished in our area, we will get the honor of having you as our guests again! Safe Travels, Tamra Soto/GM
5 out of 5
by Matt

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Oct 5, 2017 by Tamra Soto, Hotel Management
Dear Matt, Thank you for being our guest and for the great score! We hope you will be our guests again soon! Safe Travels, Tamra Soto/GM
4 out of 5
by Karen

Comfortable and clean hotel

Posted Sep 19, 2017 on Hotels
The room was comfortable and clean but it had been a smoker's room at one time as we could smell the cigarette smell over the room freshner. The breakfast is great with enough to satisfy any traveler. The staff is friendly and helpful. Would definitely stay again.
Comment from Hotel Management
Oct 5, 2017 by Tamra Soto, Hotel Management
Dear Karen, Thank you for taking the time to let us know about your recent stay. I am glad you liked the breakfast. Our hotel has been smoke free for almost 10 years now, so I apologize that you were still able to smell any odor. I am glad to hear you enjoyed the rest of your stay and we hope to see you again if you are ever in the area! Safe Travels, Tamra Soto
4 out of 5
by Marsha

Nioe people/Nice place

Posted Sep 18, 2017 on Hotels
A little slow to check in but they were having computer problems. Despite that the front desk staff was very nice and make the process easy. The room was spacious and clean, and the bathroom was in good condition and clean. Breakfast was fairly good with bacon and eggs along with the usual fare. Check out was a breeze. I would definitely stay here again.
Comment from Hotel Management
Oct 5, 2017 by Tamra Soto, Hotel Management
Dear Marsha, Thank you for taking the time to let us know about your recent stay with us. I am glad to hear the staff was pleasant and tried to make things as smooth as possible for you. Your kind words will certainly warm the hearts of all the staff. Thank you again! Safe Travels, Tamra Soto/GM
5 out of 5
by Jennifer

Perfect half way stop btw Duluth and so. Wis.

Posted Aug 25, 2017 on Hotels
Convenient off the highway, and very good breakfast. The room was clean and comfortable. The staff was friendly and helpful.