Front of property

Reviews of Hotel Dobrudja

3.5 out of 5
Hotel Dobrudja
Albena Resort, Albena

Reviews

5.2
Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 7 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 7 out of 37 reviews" "
Rating 2 - Terrible. 13 out of 37 reviews" "

4.6/10

Cleanliness

5.2/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rositsa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Albena on Sep 8, 2021
Thanks

6/10 Okay

Verified traveler

The hotel is old, nothing done inside from centuries! The food is the same every day, every year! No AC in the rooms, old furniture, floor carpets and broken fittings in bathroom. The best part, the cheep price and position of the hotel.
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horror, no good to stay. ,,.......................
Stayed 1 night in Aug 2019

4/10 Poor

Madalina, Bucharest

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The cleanless was really poor, the furniture very damage. Cigarette in the room, not clean.
Stayed 1 night in Aug 2019

4/10 Poor

Xyz

Disliked: Staff & service
Atentie,fiti cu bagare de seama.
Regret ca am ales acest hotel din cauza personalului de la receptie.Am facut rezervarea pe hotels.com in aceasi zi cand am sosit la Hotel Dobrudja.Cand am ajuns la receptie am arat dovada confirmarii platii,iar cei de la receptie dau din umeri si imi spun senin ca nu exista nici o rezervare pe numele meu.Lipsiti de profesonalism se faceau ca suna nu stiu pe cine,isi dadeau telefonul unul la altu sau cautau in calculator ,iar raspunsul era de fiecare data ca nu apar in sistem.Le-am cerut sa sune la hotels.com si mi-au spus ca nu vor si sa rezolv eu problema ca nu la ei am facut rezervarea.Dupa ce am sunat in tara la banca unde mi-au confirmat ca bani au fost luati din cont,am sunat la hotels.com,in nici cinci minute operatorul care a dat dovada de promptitudine si profesionalism a rezolvat problema.Tin sa mentionez ca abia dupa o ora au rezolvat problema ca apaream in sistem,dupa o ora plina de nervi si frustrari.Ce faceam domnilor daca va ascultam si plecam de la hotel ?Unde erau banii mei?Ii mai recuperam vreodata?In concluzie,lasand la o parte toate cele intamplate la sosire,ma-am simtit minunat .
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has a great and friendly staff that helps you at all times during your stay and you feel almost at home. Great location as well with a beautiful garden upfront, very good meals served! We stayed with a 2 years old child, who enjoyed it very much. We recommend this Hotel and Albena resort.
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

dragos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

manolescu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never come back
The room was apparently clean, but at the midnight I had to chase 3 cockroaches. Also, there are spider webs on the corners of the room. You can smell the mold from the hotel corridor. I will definitely not come back to this hotel again!
Stayed 2 nights in Jul 2019

2/10 Terrible

Mihaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror
Very bad room and bathroom, dirty, old and damaged furniture,some bugs and bad smell on entire hotel. Wi-fi only in the lobby. If you need a hairdryer you have to deposit 10 leva at the front desk.This is a 2 star hotel.I DO NOT recommend. .
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff but very old and ugly rooms.
Stayed 4 nights in Aug 2018

8/10 Good

Mohamad

Liked: Staff & service, room comfort
My trip to Albena
The people are very friendly and helpful. They try their best to help and the location of the Hotel is formidable in addition to the food and swimming pool, shopping area ...etc. The room is modest and they have Wifi in the main reception area, but I suggest to add it in rooms as an additional expenses (e.g. 5 Levi / day)
Stayed 5 nights in Jul 2018

2/10 Terrible

John, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms in this hotel.
This hotel is by far the worst i have ever stayed in. The rooms are filthy dirty. Brown water coming out of taps, mould in the bathrooms. The rooms are never cleaned. Insects crawling around the floors and walls. Stains on the floor and ceilings from water leaks. Blinds falling off the windows. Carpets never hoovered or cleaned. No tv, no phone, air conditioning not working. Safe not working. Windows could be fully opened very dangerous for children. Carpets in hall falling apart, rubbish not collected. Rubbish left in hallways. Lights not working in hallway, very dangerous. this hotel is absolutely dreadful. i heard from a local that this hotel is shutdown for seven months of the year and only opens up again in May. I would never go back to Bulgaria based on my experience in this hotel. The food was not good either, mould on the desert and food not cooked correctly. there is just to many bad things to say about this hotel. This hotel should be closed down until it is fully renovated. There is serious health and safety issues with this hotel. it is only a matter of time in my opinion before something seriously happens.The doors in the hallways were opening and closing with the wind blowing up the stairway. Some of the windows did not open or close properly. The list goes on. An absolute nightmare.
Stayed 5 nights in May 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdated
This place has not being maunteined or renovated since 1990. Dirty.
Stayed 1 night in Aug 2017

2/10 Terrible

Andreea, Romania

Disliked: Cleanliness, property conditions & facilities, room comfort
Rooms look nothing like the photos
We chose this hotel because the rooms looked really nice in the photos but when we got there we were disappointed: old furniture, a smelly room. We asked them to change it, the first room didn't even have an air conditioning system. The second one was similar, but had air conditioning. We left because we could not imagine staying in those rooms for five nights.
Stayed 5 nights in Aug 2017

2/10 Terrible

alex , uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
We arrived at hotel and greeted by rude reception staff. Over the course of our stay we noticed they were very helpful to other guests but being the only english in the hotel it seems noone had time for us. Noone had any manners please thanks or even just to acknowledge you have waited for them to get in a lift for example. The hotel has about 8 lifts however you can spend anything from 5 to 15 minutes waiting for them. We were on the 12th floor and were forced to use the stairs on several occasions. The room its self was out dated and dirty. The bed sheets and towels were clean but thats as far as it goes. Around the tiles in bath and sink had black mould. Absolutly disgusting. There was also no aircon in room in 30 degree heat. The pool was filthy and the indoor pool didnt even have any water in it. Thoughout our stay i saw about 3 people in the pool. Appears other people felt the same. Worst hotel experience ...we ended up leaving early and going to a different hotel it was that bad.
Stayed 4 nights in Jun 2017

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Matthew, La Jolla California

Liked: Cleanliness, staff & service
Best Views of Albena
This hotel is in an excellent location, and if you request an upper floor room facing the sea, you will enjoy outstanding views of Albena. The staff is always helpful, the hotel also includes a breakfast buffet, indoor & outdoor pools are great, and there is also underground parking. An easy 3 minute walk to the beach and right at the entrance of the touristy pedestrian street of Albena. Overall, always an excellent value and I have been staying here since 2006.

10/10 Excellent

Martin, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice resort:)
Very nice quiet resort! The indoor swimming pool with warm water (30*C) was really great! Hope visit it again soon! Higly reccomend!

2/10 Terrible

Dana Elena, Dubai, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
as i said to the front desk manager: don't know how the hell you've got your stars!!!
i went last week to this hotel with my family. my impresion after the stay is as i said to the front desk manager: "don't know how the hell you've got your stars!!!" positive points: - got an upgrade because the room was too small for 3 ppl and we have received an aprtment - breakfast and dinner negative: - apartment had a tilet deffect and the sink was bloked - very onld furniture - when we complaint that A/C wasn't working they said the room didn't include it!!! - at swimming pool they asked us to pay for the sun beds. i made a huge complaint about it and after that we were alowed to use without paying onestly, the hotel shoudnt have more then 2 stars.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Albena on Sep 8, 2021
Thanks

2/10 Terrible

MARIA DEL CARMEN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

Dorota

Traveled with family
Disliked: Cleanliness
Stayed 14 nights in Aug 2020

8/10 Good

Ivan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning!
Skittene rom! Masse insekter på rom da spesielt store, svarte og ekle biller. Mat ok. Elendig service! Skal anbefale dette hotellet til mine fiender :)
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
とても大きいホテルで、ロビーなどが広い(だだっ広い)ので驚きました。10階で、黒海に面した部屋で、眺めがよかったです。冷蔵庫があり、無料の水も置かれていて、よかったです。エレベータが古い感じでしたが、他の口コミに書かれているほどひどい設備や部屋でなく、朝食も普通によかったので、満足しました。
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frühstück gut, Zimmer war miserabel und schmutzig Pool ok Das ganze Hotel braucht eine Grundrenovierung
Stayed 2 nights in Jul 2017

8/10 Good

eli

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Vesselin, Wien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENTSETZLICH!
Habe nicht geglaubt, dass es im 21-ten Jahrhundert noch solche Hotels gibt. Das Hotel wurde seit seiner Eröffnung im Jahr 1983 nicht renoviert. Keine Klimaanlagen, das Personal extrem unfreundlich. Fazit - zurück in den kommunistischen Zeiten!

8/10 Good

Malgorzata, Warsaw

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Katarina, Bankeryd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var uselt rummen hade vatten skador och ett par lucktade mögel. De bilder som finns med i bokningen existerar inte i verkligheten. Hotelet har nog aldrig renoverats sen det byggdes. Rekomenderar inte folk att ta in på detta hotel.

6/10 Okay

Lothar, Darmstadt

Disliked: Cleanliness, room comfort
Schönes Hotel, gutes Essen
Nettes Hotel an der Schwarzmeerküsze, besonders das Essen hat uns gut gefallen!