Ratings based on 28 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from abbey village

Looks lovely

Posted Nov 10, 2017
On arrival they couldn't find our key to the room ,so we had a drink in the bar while they looked,still no joy, ,so we're told we had been given upgrade no different to last time we stayed ,room was dusty,stains on carpet mould mildew around shower and window,,walls thin inconsiderate in room nxt door on top floor TV on loud, after 12 before they switched it off ,glass on pictures in room splattered with marks ,tea coffee box in room dirty didn't have a hot drink the tray put me off, one small bottle water ,one robe for 2 people :-( ,tables not cleared in bar we had to Sit at dirty table it was busy ,brought drinks to table and still didn't remove crisp packets and empty glasses from previous customers ,shame because felt like we had been spoiled first time we stayed 2 years ago,it's the little things that make it and unfortunately we won't be staying again ,I mentioned when checking out but all she said was ill have a word with the housekeeper ,not good enough I'm afraid there are much nicer places to stay .
5 out of 5
Recommended
for Everyone
by A verified traveler from Beaulieu

Lovely hotel

Posted Aug 25, 2017
Pros: Everything
Location: Easy access to many areas
Only booked it for one night but would have been happy to stay a lot longer. Lovely clean room, helpful staff, great breakfast. I would definitely recommend it.
3 out of 5
by A verified traveler

Not too bad

Posted Jul 6, 2017 on Hotels
Unfortunately my room was above the bar and therefore suffered from noise until this was shut- not their fault but none the less it affected my stay. There was some carpet stains so again not brilliant. I'm sure that they will sort it all out and the stay was pleasant
4 out of 5
by A verified traveler

business

Posted Jun 30, 2017 on Hotels
This is always the first choice hotel when visiting the area for business.
Comment from Hotel Management
Jul 7, 2017
thank you for taking the time to leave your feedback. We hope to welcome you back to the Millstone in the near future. Kind Regards, Nina Bowker Deputy Manager
5 out of 5
by Allan

Beats the chain hotels any day.

Posted May 27, 2017 on Hotels
Beautiful little village inn in a lovely spot.
Comment from Hotel Management
Jun 13, 2017
Thank you for leaving your lovely comments regarding the Millstone. I hope to welcome you back to the Millstone in the near future. Kind Regards, Nina Bowker Deputy Manager
4 out of 5
by Lawrence

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
Apr 29, 2017
Thank you for taking the time to leave a rating for the Millstone. I hope you enjoyed your visit with us, I look forward to welcoming you back in the near future. Kind Regards, Nina Bowker Deputy Manger
5 out of 5
by Charlie

Posted Mar 30, 2017 on Hotels
Very quiet and very comfortable only concern was broken valve on bathroom radiator which prevented it being turned on. This did not detract from the overall experience and I would recommend to anyone
Comment from Hotel Management
Apr 13, 2017
Thank you for leaving a 5* review with us! I will be sure to look at the issue regarding the radiator, but I am glad you enjoyed your experience with us. Kind Regards, Nina Bowker Deputy Manger
3 out of 5
Recommended
for Everyone
by A verified traveler from Bath

this is a pub with rooms

Posted Mar 1, 2017
Pros: we had good hearty food
Cons: re-stocking of tea making items: no milk provided bathroom: floor and bath area not clean provision of towels: only one set provided
Location: n/a
generally it was ok, but there was some lack of attention to detail
Comment from Hotel Management
Apr 13, 2017 by Management Team, Hotel Management
Thank you for taking the time to leave your comments. I must apologies for the issues you had in your room, i will be sure to bring this up with my Housekeeping team! I hope we can welcome you back to the Millstone in the near future. Kind Regards, Nina Bowker Deputy Manager
5 out of 5
by Dan

Definitely recommend

Posted Feb 26, 2017 on Hotels
Beautiful restaurant and bar, friendly staff, nice food, nice biscuits and touches in room.
Comment from Hotel Management
Apr 13, 2017
Thank you for leaving your 5* review. I will be sure to pass your comments on to the the team. Kind Regards, Nina Bowker Deputy Manager
4 out of 5
by Ben j

Pretty and cosy

Posted Feb 26, 2017 on Hotels
Amazing dinner in the returanta and very helpful staff
Comment from Hotel Management
Apr 13, 2017
Thank you for taking the time to leave your comments. I am so pleased you enjoyed your dinner with us! I hope to welcome you back to the Millstone soon. Kind Regards, Nina Bowker Deputy Manager