Ratings based on 2 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Poor from start to finish!Posted Aug 25, 2017 on Ebookers
Cons: Everything - Anyone visiting will see my doodles in the dust down the stairs and on the ledges outside room 8, there is a ball of dust I left.
Location: Luckily there was plenty to do, loved the location.
When we arrived at the hotel we were welcomed by the smell of old bacon fat, not a good start. We were shown up to our room, which was at the very top of the hotel, several flights of stairs later we walked into the room and were instantly disappointed! We had booked a "Luxury Double Room", the pictures we saw when booking did not show that the 4 poster bed was actually a normal bed with attachments to make it look like a 4 poster and had cheap voile nets on as the "drapes". The furniture in the room was mismatched and old, the drawers were musty smelling! The bed was clean and fresh and very comfortable. The following morning we were woken at 8am by the fire alarm, which was not an issue, good safe practices, however, we were the only guests that left the building, there was no organisation to make sure everyone was ok, we stood outside for 10 mins but just went back inside when there was no communication from the hosts. The shower pressure was very weak, and once in there the water ran cold then stopped completely, I went, dripping wet, down the several flights of stairs to report that I was unable to complete my shower, the host came up to the room, looked at the shower and said "Yep, its not working, I'll have to call a plumber", that was it...he left the room....I'm standing there with shampoo in my hair unable to rinse it out, my partner was unable to shower at all! I wish I had asked for a refund. Anniversary break ruined. Very poor!!!!
for Everyoneby A verified traveler from Sunderland
Very close to the sea front and easy to get toPosted Apr 10, 2017
Really friendly staff, nice room, very close to local attractions and the breakfast was spot on. Would use this hotel again