Ratings based on 985 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from lancs
Very large hotelPosted Dec 11, 2017
Nice reception staff, chef was grumpy and indignant at breakfast. Room was cold and duvet was only very thin. Bedroom furniture was old, outdated, scratched and bits missing. Bed was very uncomfortable. Corridors smelt damp and “drainy” but it was cheap enough at £50 per night including breakfast and ok for a 1 night stay. Overall the hotel looks tired and outdated.
for Everyoneby A verified traveler from manchester
Low season stayPosted Dec 9, 2017
Annoyingly no plug sockets near he bed. Quite dusty romaniaaa. But beautiful hotel. Swimming pool was freezing cold. And the child's pool was even colder. Not great for a 3 year old at all. Staff were amazing. And although there was a dancing competition on at the time of our stay, staff were brilliant. Breakfast was beautiful.
by A verified traveler
DisapointingPosted Nov 28, 2017
Pros: Near a tram stop
Cons: A lot. See above
Location: Far out but handy tram stop
The heating had been switched off before we came, it was freezing. One radiator wasn't working, it took them two days to fix it. It was very noisy. Crowds of young children running wild in the bar at night. No parental control. Staff not bothered. Wouldent go again
by A verified traveler from bolton
HorriblePosted Nov 20, 2017
Room was very dirty, food drinks spilled down the walls shortage of toiletries.duvet didnt fit in cover stains on it .heating wasnt to good .very noicy all night.when you speak to staff didnt seem to be bothered
by A verified traveler from Johnstone Scotland
poor old hotelPosted Nov 15, 2017
Pros: The entertainment and car parking
Cons: Decent staff.
Location: Far out from the resort centre which means that if you want to eat out you have to drive or use public transport.
At check-in the gentleman on reception was more interested in a young lady than advising myself about the hotel and breakfast facilities.We found that most of the staff were very unhelpful and one barmaid who was at the only bar that was opened due to the tills being down was downright cheeky to me.The only thing that this hotel has going for it is car parking and the entertainment.I will not be back.
by A verified traveler from Glasgow
More like a care home for the elderlyPosted Nov 9, 2017
It is okay if you are over 65. Full of sleeping guests everywhere.
by A verified traveler from manchester
AppallingPosted Nov 4, 2017
Pros: Food was reasonable
Cons: CLeanliness vastly needs bringing upto date
Location: Nothing close by. Day saver ticket for trams best deal. Only £4.25 and valid for 24 hrs
2hrs to check in, dirty stained duvets, covers on inside out, Dusty skirting boards. Noisy air conditioning units overnight Lift floor warps
by A verified traveler from leicester
Good location but sadly lacks the wow factorPosted Nov 4, 2017
Pros: Good car parking nice location friendly staff
Cons: Dining room should not after queue for long periods to get your dinner
Location: I have family nearby so the location is good for us quite tram stop across the road
Basic hotel nice location but lacks something dining room having to queue for your dinner I think needs addressing rooms need upgrading but overall we had a nice stay
by A verified traveler from Gloucester, England
Posted Nov 3, 2017
Our room was cramped and shabby. There was very little room to move around the bed. We will not book in to this hotel again.
by A verified traveler
Posted Nov 3, 2017
I had stayed at the Norbreck castle yrs ago and was a nice stay. This time I think it needs freshening up and a coat of paint. Rooms aren't great and didnt eat there so not sure of the food. The fire alarms went off at 11.55pm jot sure what caused them to go off, At 2.30am we got woke up by what sounded like a football team in the next room, it woke us both up and my daughter. Hotel staff came and removed some of them quite quickly. We was up and checked out for 8.00am. We won't stay there again.