Ratings based on 763 Verified Reviews

3.8 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Posted Aug 19, 2017
Ok for short stay ,good condition for very old hotel but could do with a full refurbish but so could Blackpool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denholm , Hawick, Scotland

Nice place to stay

Posted Aug 5, 2017
We had a lovely stay at the Imperial room was comfy and clean breakfast was excellent and gluten free bread was available if you asked no problem bonus for me . We thought the spa facilities great and easy to use as well all in all a fantastic stay . Thank you.
Comment from Hotel Management
Aug 10, 2017 by Alison, Hotel Management
Hello Margaret, thanks so much for your review, I'm pleased you had a lovely time and were able to enjoy everything you wanted for breakfast, glad you loved the leisure club, its a lovely way to relax at the end of the day! Hope to see you again, Alison
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockport England

Posted Jul 31, 2017
Pros: Old world charm
Cons: Just attention to detail
My son, grandson & I stayed for my grandaughters wedding,I had asked for a nice room with a view & to get into the room so we could get changed for the 3pm wedding. At 1 30ish my room was ready but was very dissapointed with the room, so I went to reception & requested a better room which was granted,was very pleased the other room then came available so i was very satisfied. The reception room wasn,t set up properly aparently & we all had to go out until it was finished, but on the whole a lovely day.
Comment from Hotel Management
Aug 10, 2017 by Alison, Hotel Management
Hello Jean, thanks so much for taking the time to review your recent stay. I'm pleased we managed to get you into a room earlier so that you could prepare for the wedding. I do hope you had a great time at the "do" and you managed to see a little of Blackpool too! Best wishes, Alison
3 out of 5
Recommended
for Everyone
by A verified traveler from Blackpool

Hotel on the promenade

Posted Jul 29, 2017
Had a nice stay we were on the first floor which was nice only problem upstairs let bath overflow so water coming through ceiling not hotels fault when they were told they said they would tell manager still waiting to see what they would do but as we are home now and still did nothing for us had to put toiletries out as the water was brown so would not use them again Marjory
Comment from Hotel Management
Aug 15, 2017 by Alison, Hotel Management
Hello Marjory, oh gosh I had no idea you'd had a problem Marjory that we didn't follow up. I wonder if you might replace your toiletries and let me know how much it costs. I will happily replace them for you. I do hope we'll see you again, with best wishes, Alison
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 18, 2017
Good experience £5 charge for room service I'm disappointed for that
Comment from Hotel Management
Jul 20, 2017 by Alison, Hotel Management
I'm glad you had such a lovely time in Blackpool. I'm sorry you weren't expecting a tray charge in room service, this is mentioned on our menu, but the team should have also told you as you ordered your food so that you can make an informed choice. Please accept my apologies if this wasn't the case. Hope to see you again! Best wishes, Alison
2 out of 5
by A verified traveler

Posted Jul 14, 2017
This may have been a great hotel in its day, but that day is long past.
Comment from Hotel Management
Jul 18, 2017 by Alison, Hotel Management
So sorry to read that you didn't love the Imperial. She is 150 this year and is a grand old lady if a little tired, but we are constantly refurbishing, hope you'll try us out again at some stage, best wishes, Alison
4 out of 5
Recommended
for Everyone
by A verified traveler from Bolton

Excellent hotel pity about noisy doors

Posted Jul 4, 2017
Pros: Staff, pool & food
Cons: Fire doors softer closing required
Location: Close to everything. great for cycling. would recommend walk/cycle along pedestrian promenade from Rossall to Fleetwood
Great value and position with excellent food and super pool. The only really downside are the spring loaded fire doors. constant noise as doors close. While good to know that fire doors are in place perhaps an adjustment could be made to make doors less noisy. This said I would stay here again, staff are excellent though dead light bulb in room was never replaced.
Comment from Hotel Management
Jul 8, 2017 by Alison, Hotel Management
Hello PJE, thanks so much for taking the time to leave your comments, I'm delighted you enjoyed yourselves and take on board your comments about the fire doors. With best wishes, Alison
1 out of 5
by A verified traveler from J

wanted to leave straight away

Posted Jul 1, 2017
Not sure who to blame for my negative stay in Blackpool, the hotel or the people around. After travelling from birmingham for 3.5 hours (for a journey that should have taken 2.2 hours but hey you win some you lose some) I think it's quite acceptable to be wearing trainers and casual clothes - well you'd think this... guests were staring at us as though they'd never seen casual clothes or middle-eastern skin in their lives. Also couldn't help but feel as though our receptionist was shy to talk to us as it was like being checked in by a robot. The couple next to us we're having a lovely greeting and conversation with their receptionist, smiles all round. We got to our room, and to be honest, waned to just go home... the room was very small, old furniture, old bathroom with burn marks in it. The Windows looked like they haven't been cleaned for the whole 150 years that hotel has been open, so if you have a room with a view, don't expect to see anything. The radiators were filthy and ill-fitted and the "room for 2" had ONE plug socket - located on the opposite side of the room to bed. The doors were old and required a big slam to close them, so that's what you hear thoughout your stay, along with rude comments from guests like "oh gangsters stay here" - unsure where they derived this comment from, but it couldn't have been our attire as we were dressed up going for a meal. I definitely won't be returning to this hotel, not worth even the discounted price available at the moment
Comment from Hotel Management
Jul 26, 2017 by Alison, Hotel Management
Dear Amanda, oh I'm so sorry to read that you felt uncomfortable during your stay. You were extremely welcome at the hotel as are all our guests. We do have a new receptionist Gemma, whose lovely but still a little unsure. Its a big job to learn, especially our IT systems and this can take time, however I would expect her to be warm and friendly and I will show her your comments to learn from. Amanda, the windows are cleaned every month but with the location of the hotel and the salty, sandy winds, it is impossible to keep them pristine at all times. I'm sorry the Imperial was not your cup of tea, and I hope you find a perfect home to stay next time you stay. With best wishes, Alison
1 out of 5
by A verified traveler from uk

Not happy

Posted Jun 30, 2017
on arriving we were shown to a disgusting dark room that looked onto a building curtains falling of rail and net curtains with cigarette burns on checking bedding the sheets had blood stains I immediately phoned for the manager then by magic we were offered three rooms to pick from more to the point this was a room for a disabled person as we are not disabled I cannot imagine why we're here I feel sorry for a disabled person being put in here the room number was 357 I will add photos
Comment from Hotel Management
Aug 18, 2017 by Alison, Hotel Management
Dear Guest, I'm so sorry to read that you did not like the initial room allocated to you. I do hope you were comfortable with the alternative you chose. With best wishes, Alison
3 out of 5
by A verified traveler

Disappointing

Posted Jun 6, 2017
Pros: Friendly staff, location
Cons: The hotel needs some TLC in places - breakfast staff need to be more alert.
Location: Very good location near al attractions in centre, tram stop opposite and easy to get round.
Check in very friendly. However the room I expected from Expedia - superior room - was a standard with a sea view and small. Expedia need to be more accurate in the description of their rooms. No much cupboard or drawer space and didnt feel superior at all. Constantly having to ask for things several times - never got the fan we asked for , always asking for milk as none or little left each morning, and then door left open after cleaner had been in mainly because doors are so old and heavy that you have to bang them to close so constant noise of banging doors. Although hotel is full of character it really does need some TLC - furniture in rooms old now and marked and carpets tatty in places. Breakfast was ok when you got the attention of the waiting staff and on last morning (monday) there was only one member of staff visible so gave up asking for things. Staff however are friendly and when complained about the door being left open got a very quick response and a free bottle of wine with a note form the duty manager with an offer of any upgrade for last night - was v impressed. Overall though, not for me.
Comment from Hotel Management
Jun 29, 2017 by Alison, Hotel Management
Thanks so much for your comments, we have since worked with this partner to have the descriptions amended. I have followed up the rest of your comments, and do hope you will try us out again in the future. With thanks for your balanced review and kindest regards, Alison