Posted Sep 30, 2016
The first issue was that Expedia did not charge my card until I arrived. After we moved past that, I didn't realize until the attendant said that I was in a smoking room. The great thing was that I was given an upgrade with a hot tub, that I didn't use because of the headache. I found a little bug in between the black and white pictures. That creeped me out because of the thought of having critters fall on you as you slept (uugh). While I should have asked to be moved because I'm a non smoker with newly developed allergies, I suffered the night through. I was attempting to freeze out the room but the ac was not as guest friendly as I thought. It was loud when on high and wouldn't get the room as cool as I'd like because stayed on an automatic setting that did not reach 60 degrees.
Needless to say, I was up all night with a headache, sweating, coughing and blowing my nose. While I am not a hotel assessor, I would suggest that the bathroom walls be cleaned from ceiling to floor. There were splattered coffee stains on all the bathroom walls, cobwebs in the bathroom corners and not enough facial tissue in the box in the bathroom. And, please clean the dead bugs out of the ac unit. It's highly visible and seriously off-putting to any guest who trying to adjust the thermostat. Again, I'm not a huge complainer this was a great opportunity to give my opinion.
The best part was the manager who I never met and the attendant Connie. They were excellent to me.
Comment from Hotel Management
Nov 6, 2016 by Faraz D, Hotel Management
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.