Posted Oct 18, 2016 on Hotels
BEWARE - bed bugs and apathetic management. On my first night here, I went to sleep on what appeared to be a clean mattress. I woke up in the middle of the night to itching on various parts of my body...I pulled away the covers and discovered bed bugs crawlilng around. I was transferred to a new room. In the morning, I spoke with management. I was never offered an apology (despite explicitly asking) and was told it was no big deal. It clearly was a big deal. The final straw came when I asked house keeping for bed bug spray to fumigate my luggage and told they didn't have any. I had zero confidence they were taking the threat seriously or cared about the customer experience.The stairwell is also filled with dead stink bugs and spiders.