Pool
Check availability

Reviews of Clarion Pointe Bloomington – Normal near I-55 and University

2.5 out of 5
Clarion Pointe Bloomington – Normal near I-55 and University
6 Traders Circle, Normal, IL

Reviews

3.2
Rating 10 - Excellent. 0 out of 11 reviews" "
Rating 8 - Good. 0 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 2 out of 11 reviews" "
Rating 2 - Terrible. 7 out of 11 reviews" "

3.4/10

Cleanliness

5.2/10

Staff & service

3.8/10

Amenities

3.4/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

4/10 Poor

Ronald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property did not meet minimal expectations. Staff was awesome.
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Ronald,We appreciate your feedback on our staff's hospitality and will address any property concerns internally for improvement. Thank you for recognizing our team's excellent service.

6/10 Okay

Vicki, Stockton

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Vicki, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you would like to share so we can ensure a better experience for your next visit.

2/10 Terrible

edward

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is being remodeled with new owners or really new hotel name. Room was dirty, tub was not clean, and icing on the cake no running water in the room. Please steer clear of this hotel!!!!
Stayed 2 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello edward, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced during your visit. Your concerns will be shared with the team to prevent such occurrences in the future. If you have any further feedback or questions, please don't hesitate to reach out to our management.

2/10 Terrible

Geno

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Geno, We're sorry to hear that your experience didn't meet your expectations. Please do not hesitate to contact us directly to discuss any areas of improvement during your stay.

2/10 Terrible

Brenda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Good-friendly competent staff, quiet, safe with a good view. Bad- no pool, took $100 at check in (?), poor breakfast choices. Ugly - stained towels, oil spots on the sheets, awful coffee, trashed lamp, mustard(?) on the bathroom wall and floor, no maid service so the one trash can was stuffed and we had to use the stained towels over and over.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 13, 2024
Hello Brenda, We appreciate your feedback on your recent stay with us. We will share your praise for our staff and the serene atmosphere, as well as note your suggestions for improvement. Your detailed observations will assist us in enhancing the guest experience. Thank you for bringing these matters to our attention as we continually strive to elevate our services.

2/10 Terrible

Tori

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t recommend for the price. It was very unclean. The first room I was given had dirty beds and a tv that didn’t work. The second room the beds were clean, but the tv still didn’t work and the carpet had all sorts of burn and even a spot that looked like mold. There was a bad smell through the entire building as well. It was gross. But I didn’t feel like fighting with the staff to get a refund. Please book elsewhere.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Tori, Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. Rest assured that we take all feedback seriously to improve our services. We encourage guests to reach out to our management directly for further assistance. Your comments will be shared with our team for review and necessary actions.

6/10 Okay

Andrew

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel in general was very dated. The repairs and updates seem to have DIY and they were not done professionally. Again the overall area was not clean although our room was clean and the bed was comfortable. The washcloths and towels were very worn. The free breakfast was sparce and the staff seemed unconcerned about everything. Not the best choice for families.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Andrew, We appreciate your feedback and regret to learn about your experience. Our team constantly strives to maintain high standards in cleanliness and guest service. Please feel free to reach out to our management team with any further concerns you may have. Your comments will be used constructively to improve our guests' overall experience with us.