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Opiniones de Crowne Plaza Aire MSP Airport - Mall of America, an IHG Hotel

3.5 out of 5

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 451 de 1011 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 294 de 1011 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 126 de 1011 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 86 de 1011 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 54 de 1011 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Genesis

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I couldn't get to my stay because of a snowstorm. Neither Expedia nor the hotel wanted to solve me for something that was not my fault. It was an unexpected situation. I lost all my money and I never separate a stay at the hotel again, much less for Expedia.
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Vero

Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 11 ene. 2024
Mrs.VeronicaThanks for staying with us, We hope you enjoyed an come back soon

10/10 Excelente

Johnson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en septiembre de 2023
Respuesta de Desmane T., el 10 oct. 2023
Dear Johnson,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad you enjoyed your stay. I hope you choose to stay with us again when your travels bring you back to the area!

8/10 Bueno

KEYSTERR

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Excelente lugar para compartir en familia, pero las sábanas son un poco duras y no tienen suficiente higiene.
Se hospedó 1 noche en noviembre de 2022
Respuesta de RBF, el 14 nov. 2022
Thank you for staying with us.

10/10 Excelente

Blanca, Melrose Park

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2022
Respuesta de RBF, el 8 sept. 2022
Thank you for staying with us.

6/10 Aceptable

Efrain, Milwaukee

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
No dan agua en el cuarto, los elevadores tardan mucho en responder, no aceptan dinero en efectivo, algunos hombres del personal son groseros.
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Karoline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de RBF, el 28 dic. 2021
Thank you for staying with us.

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2021
Respuesta de RBF, el 6 ago. 2021
Thank you for staying with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Se hospedó 1 noche en junio de 2021
Respuesta de TJB, el 6 jun. 2021
Thank you!

8/10 Bueno

Aristeo, Arlington TX

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicios
Me gusta la limpieza y que wsta cerca de todo !!!y lo que no me gusto el servicio de la pwrsona que me iria a traer al aeropuerto nunca llego pague Uber para llegar
Se hospedó 2 noches en junio de 2020
Respuesta de TJB, el 8 jun. 2020
We are glad to hear you found the hotel to be clean. We are sorry to hear Uber was not available for the airport transportation needed. Our shuttles are running 24 hours a day every half hour still. Safe travels where ever they may take you.

8/10 Bueno

Jose

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
My family and i stayed here during our trip to Mall of America. Its a great spot to stay if you are visiting the MOA. Its no nore than 5 minutes away. Hotel was clean and had all the usual modern amenities. Very quiet despite being so close to the airport. We felt very safe as anyone taking the elevators needed to swipe their room key first. Negatives: we called down to the front desk to request more towels and shampoo and we were told they dont bring stuff up to customers rooms. I had to go down and get it myself. Also, front desk staff was just never on the same page about where we were allowed to park.
Respuesta de Leonardo Atoche, el 29 mar. 2024
Mr. Jose, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 Excelente

Eric

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great restaurant, excellent game room, clean rooms, excellent staff and just overstated great place to stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leonardo Atoche, el 29 mar. 2024
Dear Eric, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Bueno

todd, Winnipeg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
A little dated room had what looked like a blood stain on the carpet, chair was broken and tv/fridge cabinet looked like it came from second hand store, but the bed was nice it it was clean with plenty of pillows
Se hospedó 2 noches en marzo de 2024
Respuesta de Leonardo Atoche, el 25 mar. 2024
Dear Todd, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

2/10 Terrible

Brandon

No le gustó: Servicio y personal y condiciones de la propiedad
I booked a room for one night online and paid in full and nowhere it told me I needed to be 21 to book the room. So after me and my girlfriend got to the hotel and brought all our stuff in I went to the front to check in and I was then told I needed to be 21 and that we couldn’t stay there. So me and my girlfriend had to try to find another place to stay at 10:00 at night. The guy at the front desk was very rude. Horrible experience and I will never be recommending this place to anyone ever. You guys should be ashamed. 0/10
Se hospedó 1 noche en marzo de 2024
Respuesta de Leonardo Atoche, el 25 mar. 2024
Mr. Brandon, Thank you for your comments but unfortunately the minimum check in age in the hotel is 21 years old.It is written in our website as well.Also I see your money has been refunded since the moment your reservation was cancelled. We do apologies for all kind of inconvenient.

10/10 Excelente

LaToyia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay at the hotel was great! I loved that the hotel had a bar and restaurant on site!
Se hospedó 2 noches en marzo de 2024
Respuesta de Desmane T., el 20 mar. 2024
Guest,Thank you for choosing to stay with us and for taking the time to review our property! I'm glad to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

John

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great experience
Se hospedó 2 noches en marzo de 2024
Respuesta de Leonardo Atoche, el 18 mar. 2024
Mr. John, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us.

10/10 Excelente

Kenneth

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient transportation from airport.
Se hospedó 1 noche en marzo de 2024
Respuesta de Leonardo Atoche, el 17 mar. 2024
Dear Kenneth, Thank you for choosing to stay with us and for taking the time to review our property! I am happy to hear that you enjoyed your stay with us! We try our best to make all of our guests feel welcomed and taken care of and I'm glad to hear that was accomplished in this case. I hope you'll choose to stay with us again when your travels bring you back to the area!

4/10 Malo

Crystal

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is gettung run down, food is not great weddings interfer if tou have ocean view room that you pay extra for. Drinks are poor quality and beer is warm they seemed focused on quanity over quality. Vendors are endlessly brothering you.
Se hospedó 1 noche en marzo de 2024
Respuesta de Leonardo Atoche, el 15 mar. 2024
Dear Crystal, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 Aceptable

Dustin

Le gustó: Limpieza y servicio y personal
Used to be a nice place to stay, now they added parking fees, shower was crap.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leonardo, el 10 mar. 2024
Dear Dustin, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

10/10 Excelente

Derek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hot tub.
Se hospedó 2 noches en marzo de 2024
Respuesta de Leonardo Atoche, el 8 mar. 2024
Dear Derek, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Bueno

Joshua

Se hospedó 1 noche en marzo de 2024
Respuesta de Leonardo Atoche, el 25 mar. 2024
Dear Joshua, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 Excelente

Katherine

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable stay. Great dinner and breakfast.
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 21 feb. 2024
Ms. Katherine, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

6/10 Aceptable

Juan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Leonardo Atoche, el 23 feb. 2024
Mr. Juan, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

2/10 Terrible

Michelle

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Don’t be fooled by pictures this hotel has not been updated since the 70s the whirlpool is all cracked jets didn’t work sauna was out of order whirlpool was full of human dead skin and products too much chlorine in pool. Hotel has apartments being rented to very shady people. Breakfast downstairs was gross. Staff does not know what they are doing I called to complain never received a call back from property manger. Still looking for refund we left a day earlier because of how nasty this place was. A man tried to get into the elevators that did not live there and was looking for his gf he keep harassing costumers that he lost his fob key. Very unsafe for families. I don’t understand why Expedia has this place come up in the search engine.
Se hospedó 2 noches en febrero de 2024
Respuesta de Leonardo Atoche, el 21 feb. 2024
Dear Michelle, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

6/10 Aceptable

Andrea

Viaje familiar con niños
No le gustó: Servicios y condiciones de la propiedad
Room was dirty, pool and hot tub need work. The hot tub had tons of loose tiles and areas with missing or cracked tiles. Additionally, the jets in the hot tub didn’t work and the sauna was out of order. The whole place had a vibe of needing attention and repair. Also, the restaurant didn’t open until 5pm and there is nowhere else in the hotel or nearby for food and drinks.
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 21 feb. 2024
Dear Andrea, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 Malo

Harris

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 21 feb. 2024
Dear Harris, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

4/10 Malo

Julie

No le gustó: Servicio y personal y condiciones de la propiedad
Hot tub or sauna did not work.. no one answer the phone at front desk after 10 pm House keepers do not knock and walk right in to see if you are checked out or not?? Parking is a long walk to rooms.. family members got stuck on the elevator
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 21 feb. 2024
Dear Julie, Thank you for choosing to stay with us and for taking the time to review our property. I'm sorry your were disappointed with your stay with us. I hope you'll give us another chance in the future to improve upon your rating and make your next stay with us better.

8/10 Bueno

amoye

Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 21 mar. 2024
Dear Amoye, Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios
It was decent overall. Hot tub was broken
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 19 feb. 2024
Dear James, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Bueno

Ronald

Viaje en pareja
Le gustó: Condiciones de la propiedad
Good
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 19 feb. 2024
Dear Ronald, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Bueno

Dan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean rooms. Good restaurant onsite.
Se hospedó 1 noche en febrero de 2024
Respuesta de Desmane T., el 13 feb. 2024
Dan,Thank you for taking the time to review our property! I am happy to hear that you enjoyed your stay. I hope you'll choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Warmly welcomed!
Se hospedó 1 noche en febrero de 2024
Respuesta de Leonardo Atoche, el 6 feb. 2024
Dear Allan, Thank you for taking the time to review our property! I am glad to hear that you enjoyed your stay with us. I hope you'll choose to stay with us again when your travels bring you back in the future.

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 29 ene. 2024
Dear Jose, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

8/10 Bueno

Lewis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en diciembre de 2023
Respuesta de Leonardo Atoche, el 29 ene. 2024
Dear Lewis, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this. Thank you!

10/10 Excelente

Ronald

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
The room and shower were great
Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 29 ene. 2024
Mr. Ronald, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future. your review is really important for us

10/10 Excelente

Kala

Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 18 ene. 2024
Dear Kala, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.Thank you!

10/10 Excelente

Kimberly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy to get to and free transportation to the airport.
Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 18 ene. 2024
Mr. Kimberly, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

10/10 Excelente

Gayle

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We ate at the restaurant for dinner. We sat at the bar. The woman was inattentive and ignored us for most of the time. The table server stepped up to take our order.
Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 13 ene. 2024
Dear Gayle, We do apologize for the inconvenience in the restaurant and was no what you expected. I understand Restaurant was crowded last night but not an excuse at all. In a future if you decided to come back everything will be better.

6/10 Aceptable

della

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
The staff made it uncomfortable to talk to them. They seemed bothered when being approached. I felt the same energy from everyone I came in contact with from beginning to end. I wouldn’t recommend this hotel to family or friends.
Se hospedó 2 noches en enero de 2024
Respuesta de Leonardo Atoche, el 12 ene. 2024
Dear Della, Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!

4/10 Malo

Patricia

Greatly surprised this is an IHG member - no soap, “hand towels” as bath towels, inconvenient overnight parking, and awkward check in process. Will not recommend this hotel at all. Again, IHG should be embarrassed.
Se hospedó 1 noche en enero de 2024
Respuesta de Leonardo Atoche, el 12 ene. 2024
Dear Patricia, Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!

4/10 Malo

Joann

Se hospedó 2 noches en diciembre de 2023
Respuesta de Leonardo Atoche, el 12 ene. 2024
Mr. Joann, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

8/10 Bueno

William

Se hospedó 4 noches en diciembre de 2023
Respuesta de Leonardo Atoche, el 29 ene. 2024
Mr. William, We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future

6/10 Aceptable

Kristen

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in need of massive upgrades and a good deep cleaning. The pool area is very large, odd to get to, but very outdated and just looked and felt dirty. The rooms are very small, outdated and dingy looking. They need to deep clean the hotel rather than surface cleaning. Restaurant for breakfast was good, staff was very kind. It felt very different than the hotel, it was clean and had a nice cozy atmosphere. To sum it up, hotel is mediocre, needs to be upgraded and cleaned.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leo, el 5 ene. 2024
Dear Kristen,Thank you for choosing to stay with us and for taking the time to review our property! I'm sorry your stay with us left more to be desired. I would love to know if there's anything we could've done better to make your stay exceptional. We would love to host you again and have a second chance to improve on your rating. Nonetheless, We're still glad you initially choose to stay with us.

8/10 Bueno

carl

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The front desk staff member was not the friendliest, but the hotel is always nice to go back to when I am in the MSP area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Desmane Thomas, el 28 dic. 2023
Dear Guest,Thank you for choosing to stay with us. I'm sorry you didn't feel properly welcomed when you arrived. It is our hope that all of our guests feel welcome and at home when they stay with us. I hope that the interaction doesn't prevent you from staying again in the future and that you'll give us another chance at impressing you. Thanks again for choosing to stay with us!

10/10 Excelente

Malinda Rose

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cool staff, inhouse dining plus coffe shop with awesome coffee cake muffins and homemade honey butter!!
Se hospedó 4 noches en diciembre de 2023
Respuesta de Leo, el 27 dic. 2023
Dear Malinda, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.Thank you!

8/10 Bueno

carl

Viaje en pareja
Le gustó: Limpieza
It was noisy. But the pool was great. It is one of my favorite hotels.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leo, el 22 dic. 2023
Dear Carl, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.

10/10 Excelente

Josie

Viaje en grupo
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leo, el 22 dic. 2023
Dear Josie, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.

8/10 Bueno

Jessie

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Leo, el 22 dic. 2023
Dear Jessie, It was a pleasure to have you as a our guest at Crowne plaza Aire hotel. We sincerely hope you enjoyed your experience and are eager to ensure this.

4/10 Malo

Michelle

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok hotel but don’t know that I would return
Upon entry there was nobody at the front desk. During my stay the coffee shop was never open, and the lady in the restaurant was rude like I was bothering her so I left. The room was ok but was not ask described on the website. The parking lot is hard to navigate so having to pay $10 a day is a bit much.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leo, el 17 dic. 2023
Dear Michelle,We do apologize for the inconvenience in the restaurant and the room was no what you expected.In a future if you decided to come back everything will be better.

8/10 Bueno

Dominic

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Leo, el 9 dic. 2023
Mr. Dominic,We do appreciate you spent a nice stay with us. It will be always a pleasure having you stay in a future