Ratings based on 358 Verified Reviews

3.4 out of 5
58% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Under construction

Posted Feb 26, 2017
Should have had something noting under renovation. Did not get king size bed no continental breakfast
Comment from Hotel Management
Mar 13, 2017 by Manager, Hotel Management
Thank you for providing us with details about your stay. The situation you described regarding the renovation is truly regrettable, since we have gone to extremes to post signs and notices from the front desk to the stairwells. We are very sorry for your experience. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us once the renovation is complete, to show you our positive strides taken to enhance your experience with us.
4 out of 5
by A verified traveler

Posted Feb 23, 2017 on Hotels
I didn't need very much so this room didthe trick
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read our our room was just what you needed. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
5 out of 5
by Robert

Clean

Posted Feb 14, 2017 on Hotels
Nice staff
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you valued the cleanliness of our facilities and the service from our staff. Thank you for your amazing review of our property. We are delighted to know you were pleased with your stay. Once more,
4 out of 5
by amy

Satisfactory economical stay

Posted Feb 6, 2017 on Hotels
We were not aware that there were no common areas for groups to get together. That was somewhat disappointing as we were traveling with several couples and we like to get together in evening and visit. We have never been to a hotel that didn't have at least a small area with seating to gather so it didn't occur to me to ask before making my reservation. All in all our visit was satisfactory. It was in close driving proximity to the US Cellular Coliseum and to restaurants. Heads up...the kitchenette has no supplies, it was a bit odd because there was a small condiment package of dish soap next to the kitchenette sink but no dishes, flatware or pans of any kind in any of the cupboards. I am not sure if that is because they are in the midst of a remodel or if that is standard.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. It is pleasing to read you enjoyed your stay at our hotel as well as our convenient location. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington il

Inexpensive, super friendly staff.

Posted Feb 5, 2017
The bedding was clean and smelled wonderful. The gal behind the desk was awesome.
Comment from Hotel Management
Feb 14, 2017 by Manager, Hotel Management
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you were pleased with the bedding and the staff. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
2 out of 5
by A verified traveler from Roseville

Disturbed

Posted Jan 31, 2017 on CheapTickets
I was not informef about construction being done on 3rd floor until after i checked in and was woke up the following morning. I asked the front desk about it and they informed me there was construction. They didnt offer no other accommodation so i left it alone. Plus i didnt know there wasnt daily cleaning for people who were not staying long term. Wasn't very pleased.
5 out of 5
by lori from Bloomington illinois

very great staff and hotel

Posted Jan 27, 2017 on Hotels
perfect
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience. It is good to know you had a great stay and that you enjoyed our hotel. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3 out of 5
by Sean

This traveler left a rating score only Posted Jan 13, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Pros: Close to my meeting
Cons: Cleaning of the rooms. Needs done daily!
Location: Location is good with lots of stuff close
Rooms need to be cleaned daily! Mine wasn't cleaned after the first night
Comment from Hotel Management
Jan 12, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you enjoyed our convenient location near your meeting and near much to do in the area. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1 out of 5
by A verified traveler

Hard pass.

Posted Jan 1, 2017 on Hotels
This was one of the worst hotels I've ever stayed at. Walking in to the lobby, I was hit with the smell of smoke. Check-in was easy and really the front desk staff is the only saving grace. The elevator is slow. By far, the worst part was the room. I found a very long, dark hair on the bed sheet when I pulled back the comforter. The TV would randomly turn off. There was only shampoo, no conditioner. The smell of smoke would come through the fan in the bathroom. To top it all off, I woke up with pink eye. I definitely will not be returning.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the desk staff; however, we apologize that your stay was as horrible as you described. We strive to provide each and every guest with a "home away from home" experience and I am very sorry we failed this mission. I discussed your comments with the team, and we are reviewing the housekeeping duties to ensure this is not missed again. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. "