Ratings based on 367 Verified Reviews

3.4 out of 5
58% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Aug 24, 2017
Pros: flexible check in for off hour workers
Cons: 24 hour check in for night shift
Location: here strictly for work
accommodations as expected. room clean and comfortable. pet room was perfect
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America. We are pleased to read you had a comfortable stay and that your well-appointed room met your expectations. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Milwaukee

Posted Jul 10, 2017
Pros: Price, Cleanliness
Cons: Some workout facilities, more breakfast options.
Location: Excellent. At least 20 good restaurants within a mile or 2.
The hotel wa clean and affordable. The staff was very friendly and helpful.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Thank you for staying at Extended Stay America - Bloomington - Normal. We are glad to read you loved the convenience of our location and found us to be a great value in the area. We hope our hotel would be your first choice every time you visit our area. Sincerely, General Manager
2 out of 5
by A verified traveler

Staff nice but it smells like....

Posted Jul 9, 2017
The staff was nice. Room was ok, pillows were horrible! Water pressure in shower was the worst, took 10 minutes just to shampoo my hair. Hotel smelled like cigarettes and weed. But it was $47 a night, that is what I get...
Comment from Hotel Management
Jul 13, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
4 out of 5
by A verified traveler

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Manager, Hotel Management
Many thanks for taking the time to post your nice rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope to see you again at Extended Stay America - Bloomington - Normal. Sincerely, General Manager
5 out of 5
by Travis

One night stay

Posted Jun 26, 2017 on Hotels
Good hotel for the price. Room was clean and comfy. Local area had plenty of restaurants.
Comment from Hotel Management
Jun 29, 2017 by Manager, Hotel Management
Travis, thank you for choosing Extended Stay America - Bloomington - Normal for your overnight stay. We are glad to read you not only enjoyed your well-appointed room and our convenient location but also found us to be a good value. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
5 out of 5
by Tokena

Excellent

Posted Jun 20, 2017 on Hotels
It was wonderful made me feel I was at home
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Thank you for including Extended Stay America - Bloomington - Normal in your travel plans. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for your business, and we look forward to your next visit. Sincerely, General Manager
3 out of 5
by Margaret

Nice place but read the fine print

Posted Jun 20, 2017 on Hotels
The room and the location were fine - the room was clean, and the hotel was easy to find, and in a good location. Staff was very friendly but I did have a problem that the kitchen was not equipped with anything - even a coffeemaker. And there was no hair dryer in the bathroom. The hotel clerk was supposed to explain that you have to ask for what you need and they bring it to you. He did not and I ended up going down to the desk to find out how to get them. I also was not aware that the room was not cleaned daily. Not a huge problem but it seemed like the price should reflect that. It wasn't clear on the website when I booked the room either. Not sure I'd used the hotel again for a short term stay. When i talked to the Manager/owner (?), he as very nice and offered to make it right the next time we were in town. I appreciated that.
Comment from Hotel Management
Jun 21, 2017 by Manager, Hotel Management
Margaret, we appreciate your stay. It’s our pleasure knowing you loved your room and the friendliness of our staff. We would like to inform you that as per our brand standards, kitchenware and hairdryers are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We apologize our team did not communicate this to you while check-in. We also apologize if our housekeeping services were not shared with you. While this service is designed for long-term guests, and we are happy to offer this at a minimal fee. We hope you consider staying with us on your future visit. Sincerely, General Manager
3 out of 5
by Jeffry

Posted Jun 18, 2017 on Hotels
There was no ice maker on premises. I had to go buy bags of ice. The pillows were literally flat as board. Comforters thin and cheap. Had to order silverware and dishes from from desk. Had to order pots and pans from front desk. I've stayed in extended stays before and this was by far the worst. The customer service was awesome but the amenities were bad.
Comment from Hotel Management
Jun 22, 2017 by Manager, Hotel Management
Jeffry, thank you for being loyal towards our brand. It’s nice to know you liked our courteous service, but we apologize for falling short of your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. As we have a full-size refrigerator in all our suites which includes ice trays for your convenience, we do not have ice machines on our property. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. We regret the inconvenience caused and hope you will give us another chance in the future. Sincerely, General Manager
5 out of 5
by Bobby

good

Posted Jun 4, 2017 on Hotels
very good
Comment from Hotel Management
Jun 6, 2017 by Manager, Hotel Management
Bobby, thanks so much for the wonderful rating. We are glad we met all your expectations for a comfortable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Bloomington – Normal. Sincerely, General Manager
1 out of 5
by nick

disappointed!!!

Posted May 22, 2017 on Hotels
Not good at all
Comment from Hotel Management
May 24, 2017 by Manager, Hotel Management
Nick, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager