Hotel needs upgraded
Posted Jul 6, 2016
Requested room on main floor with no stairs because I'm disabled. Need room to be close to amenities (e.g. pool, restaurant, beach, etc.). Called hotel right after booking to see if they could accommodate me and they assured me it would be no probable. The first room they put us in there was no direct entrance, I had to use stairs to get to and was about as far away from all amenities as possible. After calling the front desk, they put me closer to a main level entrance without stairs but the entrance door could not be opened with key card. After working with front desk, manager, and maintenance for over two hours after arrival it was determined that all hotel entrance doors in the hotel needed to be replaced and key cards would not work unless after putting in the card, someone really strong had to manhandle and pull super hard on the door to gain entrance, I was not that strong. Our room was also only marginally closer to amenities. So everyday it was a hike back and forth to the main lobby to go in and out of the hotel with no parking available for handicapped people so our car was parked clear at the opposite end of the hotel from the main entrance. This was so frustrating because they had assured me that they could accommodate me way in advanced. We left a day early because of these problems, the front desk assured me that they would refund one day, but when we checked out they said we had to call Expedia because we booked through them to get our money back.