Posted Apr 20, 2016
Hotel under renovation. One main elevator, forget it, if it's high traffic time. Bfast not included in room rate, was not kept replenished on 4/19/16, had to ask for fruit. Unfriendly gentleman at front desk. Will try other Holiday Inn location in B'ton next time!
Comment from Hotel Management
Jun 3, 2016 by email@example.com, Hotel Management
Thank you and I am so sorry that you did not see that we do have two elevators. One in the lobby and the other on the east side of the lobby of which makes it convenient for those guests parked on that end of the building or those guests utilizing our amazing attached full service restaurant.
As a full service hotel , breakfast is offered buffet style of which is prepared by our inhouse chef. The Holiday Inn Express properties that provide breakfast at no charge does not have fresh prepared food-the items are pre packaged and warmed via a microwave. We are also implementing table side , ala carte off the menu options beginning in July along with room service.
We do hope we can earn your business again with our $3M renovation and our enhanced breakfast options.
Michelle Irvin, CHA, CFBE