Ratings based on 32 Verified Reviews

3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Nov 11, 2016
Pros: I didnt like anything about this hotel. I travel overnight 150 or more nights a year and wouldn't stay here again. Simple as that.
Cons: Could hear trucks driving outside all night. Could hear the guy in the room next to me snoring through the wall. I had a DND on the handle and a cleaning person was banging on the door at 8:30 am in the middle of a conference call. Also had black hair (not mine) in the tub when I went to shower. Otherwise not bad.
Comment from Hotel Management
Nov 21, 2016 by hotel staff, Hotel Management
It is unfortunate that you did not enjoy your stay. I will be sure to address the cleanliness issues and knocking on the door with my executive head housekeeper, as those things we can definitely fix. Thank you, Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 11, 2016
Location: Lots of places to choose from to eat
The room was very clean and quiet. It is a nice place to stay. I had a room with 2 double beds. It was perfect for me and my daughter.
Comment from Hotel Management
Nov 21, 2016 by hotel staff, Hotel Management
We are so glad you enjoyed your stay. Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Mt. Juliet ,Tn.

Posted Aug 6, 2016
Cons: Bathroom could be a little roomier, but overall very clean and nice.
very nice hotel. the breakfast was fresh and lot's of options. will definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for quick, affordable stay on way home.

Posted Jul 3, 2016
Pros: Comfortable beds, large room, breakfast choices.
Cons: Bathtub/shower needs maintenance. Lots of chips and scratches in tub and wall surround.
Location: Easy access to interstate, gas stations, and dining.
Needed somewhere to stay on last night of trip driving home.
2 out of 5
by A verified traveler from wisconsin

Poor upkeep

Posted May 13, 2016
Pros: Loby clean and welcoming and check I. Was a breeze. Desk clerks very friendly
Cons: Take better care of property,
Location: Great location, easy to get to,
Little black ants all over and stood ankle deep in water before I was done with my shower. I was on the 3rd floor over looking ( and hearing) a construction company's equipment storage lot. Ants were crawling over my laptop screen while I was on the bed. They told me the bug guy must have used the wrong spray.
Comment from Hotel Management
May 19, 2016 by General manager, Hotel Management
I am sorry to hear about the ant problem, we are aware of it and have been working with the exterminator to combat the problem. I hope that if you mentioned these issues to the desk that they took care of you, and the maintenance issues will have been passed on to check the shower drain. Thank you, Julie GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2015
Cons: The breakfast provided was mediocre. Same food on a daily basis. Ran out of food on Sunday morning. No hot breakfast items available that day.
Overall stay was good. Breakfast was mediocre. Liked the area since it was out of the hustle and bustle of parent weekend. Easy to get to campus, Eastland Mall, etc.
1 out of 5
by A verified traveler

Ok but not worth the cost

Posted Apr 28, 2015
Staff was great room was clean hot tub water was cloudy worst bed I ever slept on. As a frequent traveler I stay in many brand hotels and these spouse and I both were restless and had back aches
Comment from Hotel Management
May 1, 2015 by GM, Hotel Management
Thank you for your feedback. I am sorry to hear you didn't sleep well. We will look into your feedback. Thank you! Holiday Inn Express Staff
3 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

House Keeping Staff was lacking

Posted Apr 13, 2015
Pros: Our room was dry roomy and comfortable.
Cons: House keeping staff need to make sure that they service all the rooms properly.
We stayed for 3 nights and Housekeeping did not service our room after the first night. We had to ask the front desk for clean towels to use the next day. The next day we stopped by the front rest and ask that our room be serviced. We returned early eveing to find that our bed had not been made. We had clean towels and they emptied the trash but neglected the bed. Very disappointed in the housekeeping g staff. The room itself was nice and roomy and the hotel,was clean.
Comment from Hotel Management
Apr 17, 2015 by hotel staff, Hotel Management
Thank you for bringing this to our attention. I will be sure to address this with the staff. The only reason we would not make a bed is if personal belongings are left on the bed, as we do not want to disturb them. I will be sure to go over with the staff to ensure all stayovers are being done correctly. Thank you, Hotel Staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, TN

Quick Visit

Posted Mar 17, 2015
Pros: Good location
Cons: Tell housekeeping not to go door to door to see who has checked out in the morning. Use a check out list please.
Clean, up to date, no issues. We came in for a funeral and stayed only one night. The breakfast in the morning included with the stay was fantastic!
Comment from Hotel Management
Apr 17, 2015 by hotel staff, Hotel Management
Thanks for you 5 star review! Thank you, Hotel Staff
1 out of 5
by A verified traveler from Georgia

Housekeeping was terrible

Posted Oct 21, 2014
Pros: Nothing. The food was lousy. They served eggs and biscuits without gravy.
Cons: They need to meet the needs of their guess.
Location: The location was great. They were close enough to the University that our son will be attending. However, I will not stay at the Holiday Inn.
When we arrived at the Holiday Inn in Bloomington the clerk was standing in the lobby using his cell phone and we waited a while before asking if we needed assistance. Actually, I though he was just a guess. The room was very noisy even at night since they are right next to an equipment rental facility with trucks beeping as they are backing up. Housekeeping was a disaster. The housekeeping staff fixed one of the beds and forgot the other one. They also forgot to empty the trash cans. When I reported it to the front desk the clerk simply said I will note your complaint and offered no apology. That was our worst hotel experience.