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Reviews of Ramada Limited Bloomington

2 out of 5
Ramada Limited Bloomington
919 Maple Hill Rd, Bloomington, IL

Reviews

6.8
Rating 10 - Excellent. 220 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 207 out of 1000 reviews" "
Rating 4 - Poor. 125 out of 1000 reviews" "
Rating 2 - Terrible. 124 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Alora

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly enough. But i did feel lied to. I could have had the same conditions at a cheaper hotel. I chose this through a third party and i used the filters pool, air conditioning, and free breakfast. I was pleased to see they had these and laundry because i was staying for a week. I arrived with my son and packed with swimsuits we were excited. Instantly met with chlorine smell our excitment increased. But unfortunately it was broken. My son had tears and it sucked. Ok. The room was smaller than expected and the floors worn with cracks both bathroom and room. Ok. No microwave in the room. Crap. Ok. Freezer soo small i couldnt store a single frozen meal i purchased prior. Crap. Ok. Breakfast time the next day. My son and i were looking forward. I dont go to hotels often so maybe im naive but i expected more offerings for breakfast. Its why i chose this place and not the cheaper hotel. Crud. Now what? Stale looking cereal. They dont restock breakfast for 3 days it seemed. I settled for tiny poppyseed muffins and a go gurt. Dang. Ok. Vending machine did not like my bank card. Sucked bc besides free coffee i needed caffiene. Not on them tho but still sucked. Ok. Then after 5 days i wanted to use the laundry to find its out of order. Ugh. Ok. Servicr drivers found me easily, it was close to walmart, the staff was nice. They asked about towels daily. I did have to run out of toilet paper and ask for some at the desk though i asked two days prior.. ok. HOTEL IS OK
Stayed 7 nights in Mar 2024
Response from Assistant General Manager on Apr 8, 2024
Hi Alora, thank you for taking the time to leave us a review. We're sorry your experience was less than stellar. We'll take your review into consideration when making changes in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant and competent front desk agent.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 8, 2024
Hi Scott, thank you for taking the time to leave a review. We're glad to hear you had a good experience with our frond desk staff.

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service
Very noisy. Wish I would have brought a pair of ear plugs.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 8, 2024
Kenneth, we're very sorry about the noise. We hope you had an otherwise ok stay.

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
We're so happy you enjoyed your stay, and thank you for leaving us a review.

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
We're happy you enjoyed your stay. Thank you for leaving us a review.

10/10 Excellent

Jean, Madison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin. Clean room
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 25, 2024
Hi Jean, we're glad you enjoyed your stay and easy check in. Thank you for leaving us a review.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
We're so happy you had a wonderful stay. Thank you for the good review.

6/10 Okay

Melanie

Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 25, 2024
Thank you for taking the time to leave a review. We hope you enjoyed your stay.

2/10 Terrible

Leila

Food
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 26, 2024
Thank you for leaving us a review.

4/10 Poor

Nancy

Disliked: Amenities, property conditions & facilities
The room my first night was terrible! The bed was hard and lumpy, toilet seat was old and coating chipped showing wood, the sink looked like it’d fall off the wall. I changed rooms for the second night and that was decent. The hotel is partially renovated but they didn’t bother to completely finish redoing each room.
Response from Assistant General Manager on Feb 26, 2024
Hi Nancy, I'm sorry for your disappointment. We are currently renovating and not all of the rooms are finished yet.

10/10 Excellent

Gary

Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
Easy access from interstate great rates close to dining and shopping. Lady at front desk from dent minnesota absolutely fabulous every hotel should have 1 of her.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 30, 2024
Hi Gary, thank you so much for leaving us a wonderful review! We're so glad you enjoyed your stay and felt so welcomed by Geri, our Front Desk Manager.

4/10 Poor

Becky

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The front door staff was really odd and not informative. When it was time to check out at 11 am we had someone knocking on our door at 11:02am wondering g if we were going to be checking out!? My daughter went downstairs in the evening and was questioned with what room she was in and what she was doing! I have never stayed at any hotel with the ODD behaviors of front desk employees! The bathrooms were not nice and rooms and beds were about a 3 out of a 10!!
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 28, 2024
Hi Becky, I'm sorry to hear your experience here was not what you expected. We have signage posted in clearly viewable areas stating when breakfast times are and when check out is. If we see a person we do not recognize that seems to be loitering in the hallways, we ask our staff to respectfully confront the person to see if they are a guest or not. Not out of disrespect, but to keep our guests safe incase a person who is not a guest is roaming the hallways for nefarious reasons. And we always give a courtesy call to a room before knocking on the door to check if the room is occupied. The phone my have not been in working order, but I assure you it is all common practice. I apologize for the inconvenience it caused you.

6/10 Okay

Sara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Old motel, no carpet in rooms, floors were not very clean. Beds were comfortable and staff was friendly.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 14, 2024
Hi Sara, we're sad to hear the cleanliness of your room was not up to par. The issue will be addressed with housekeeping to make sure our standard of cleanliness is achieved in every room, every day. Thank you for taking the time to leave a review.

4/10 Poor

Sonia, Algonquin

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Pictures from Expedia do not match the actual rooms. Very outdated.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 14, 2024
Hi Sonia, thank you for bringing this issue to our attention. Pictures will be updated soon.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Dec 10, 2023
Hi Sergio, thank you for taking the time to leave us a review. We're glad you enjoyed your stay at our hotel.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
The bed was a little uncomfortable for me. Made my back stiff but my son said it was the most comfortable bed ever so 4 stars on bed The shower was amazing it helped loosen up my back so definitely 5 stars The sausage gravy was amazing. One of the best I’ve ever had 5 stars Finally the staff was extremely helpful 5 stars
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 29, 2023
We're so happy you both had a good time during your stay! Thank you so much for leaving us a review.

6/10 Okay

Paul

Disliked: Cleanliness, amenities, property conditions & facilities
Will never stay there again
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 29, 2023
We're sorry you didn't enjoy your stay. You can always call or email us to let us know what issues you encountered and how we can improve.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 16, 2023
Hi Donna, we're so glad you had such a good experience during your stay with us. Thank you for leaving us a great review!

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very nice and helpful
Stayed 3 nights in Nov 2023
Response from Assistant General Manager on Nov 14, 2023
Hi Howard, it looks like you enjoyed your stay. We're so happy that you did! Thank you for writing us a review.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
linens were snowy white
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 14, 2023
Thank you for the review Kathy. We take pride in our cleanliness!

10/10 Excellent

Dale

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 14, 2023
Thank you for taking the time to give us a review, Dale! We're glad you enjoyed your stay.

6/10 Okay

Gerald

Traveled with partner
I was very dissatisfied with the bed and there was not even a chair in the room to sit on other than the desk chair. The toilet in the bathroom was very low and the toilet paper was hard to reach. The tub bottom looked dirty. We were very disappointed with the room
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 14, 2023
Hi Gerald, I'm sorry you were disappointed with your stay. We hope the extra chair you were provided helped make the room feel more comfortable for you. I understand why the tub looking dirty would be off-putting. They can start to look darker or dingy over time, but assure you they are thoroughly cleaned between every stay. Thank you for taking the time to leave us a review.

2/10 Terrible

Garrett

Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 14, 2023
Hi Garrett, I'm sorry that it seems like you didn't have a very enjoyable stay. Feel free to contact us to discuss the specific issues you encountered and we'll be more than happy to address it.

4/10 Poor

CaRon

Liked: Cleanliness
Disliked: Property conditions & facilities
The property had roaches
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 30, 2023
Hi CaRon, we're so sorry for your experience while you were here. We want to assure you that we take the cleanliness of our hotel very seriously and the issue was addressed immediately.

6/10 Okay

Debra

Traveled with family
Liked: Staff & service
Definitely nothing fancy. Also, was surprised to see no extra mirrors in the room only in the bathroom.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 24, 2023
Hi Debra, thank you for taking the time to leave us a review. Your thoughts are important to us to know how to make improvements!

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Hi Derrick, thank you for taking the time to leave us a review. We're glad that it looks like you had a good time during your stay with us.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 25, 2023
Hi Anthony, thank you so much for taking the time to leave us a review. We're happy you enjoyed your stay here!

4/10 Poor

Christy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No Go
Pool was closed for repairs. Gym consisted of a 100 year old stepper and a few weights. Looked like a trash dump. Mold growing inside of shower knob. No water pressure in shower.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Hi Christy, thank you for leaving us a review. We apologize for the maintenance issues and for the pool being closed. We will take your thoughts into consideration to make improvements in the future.

8/10 Good

Theresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely time with family.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
We're so happy you and your family had a wonderful time!

8/10 Good

Tami

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Hi Tami, thank you so much for taking the time to leave us a review. It looks like you had a good experience staying with us. We're so glad you decided to stay with us!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
So-So experience
Our room was not cleaned when we left for the day so the garbage from the previous evening stayed in our room. Even when we placed the trash outside our door it was not picked up. The TV in the room was extremely small and did not fit the size of the room we had. The bathroom toilet paper holder was coming out of the wall and hanging. Overall, it fit our need fora short stay, it was quiet, and the parking was right outside of our room which made it nice on a rainy day. It was not the greatest experience, but not the worst either.
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
We apologize for any maintenance issues you had. I looked at your reservation and it looks like you stayed during a weekend. We do not usually do clean stayover rooms on the weekends. And there would be no housekeepers to get your trash if you left it in the hallway after 3pm.

10/10 Excellent

Jean, Renton

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and service is great. Pool open would be desirable
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
We're sorry the pool was closed while you were here. But we're happy that you enjoyed your room and the other amenities.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Thank you so much for taking the time to leave us a review. We're happy you enjoyed your stay with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service
Bathroom floor tiles were loose
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
David, thank you for leaving us a review. We're glad you enjoyed your stay.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Thank you for leaving us a review, Evelyn. We're so happy you enjoyed your stay!

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Thank you for leaving us a review, Forrest. We're glad you enjoyed your stay!

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
Pamela, Thank you for leaving us a review.

2/10 Terrible

Lorri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
When we got there we were sent to the wrong room where this man came to the door naked the when we got the right room we were constantly being locked out there was no pool and breakfast was served in the most disgusting way possible it was just put in bowls with no covering and the girls who were restocking kept sitting it down and doing something else they whole hotel was misleading.
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 12, 2023
When we spoke on the phone you never said anything about a man opening that door naked. You did not complain about breakfast or say anything about the pool. Is there a reason you didn't say anything about those issues when we were having a conversation over the phone? Because we don't appreciate feeling like you are saying these things in this review because you are trying to drag our name through the dirt because you acquired a damages fee. Especially as this was posted immediately after you found out about the fee, more than a week after you checked out.

2/10 Terrible

Manuel

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 12, 2023
Hi Manuel, we're sorry you didn't seem to have a good experience during your stay with us. You can always contact us and let us know about whatever issues you had. Thank you for taking the time to leave us a review.

2/10 Terrible

Lou

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had hole in the ceiling. Floor tiles in bathroom lose. Dirty
Stayed 2 nights in Oct 2023
Response from Assistant General Manager on Oct 12, 2023
Thank you for taking the time to leave us a review, Lou. We apologize for the issues found in the bathroom, that room should never have been rented out. Repairs are being made.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay - friendly staff. Good location.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
We're so happy you enjoyed your stay with us, Susan! Thank you for taking the time to leave us a review.

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hopefully they take care of the issues
Room was dirty under the beads, leaking sink in the bathroom, mold in the bathroom
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 23, 2023
We apologize for the housekeeping and maintenance issues you experienced during your stay. We were able to fix the problems as soon as you brought them to our attention. Thank you for leaving a review.

8/10 Good

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bloomington
Very nice place….
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 5, 2023
Thank you for leaving us a review, Donald. We're glad you enjoyed your stay!

2/10 Terrible

Bradley

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Oct 30, 2023
We're sorry you didn't have a very good experience during your stay here, Bradley. Feel free to contact us directly to let us know what issues you experienced and how we can improve. Thank you for taking the time to leave us a review.

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Meh
If you need a cheap place to sleep, this might be a good choice. It's ok.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 6, 2023
Hi James, thank you for taking the time to leave a review.

8/10 Good

Brian

Liked: Cleanliness, staff & service
A little older and run down than what I expected.I was greeted well and staff seems friendly. Room is fine but not great
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 1, 2023
We're glad you enjoyed your stay!

6/10 Okay

Mark

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not very clean
Response from Assistant General Manager on Oct 6, 2023
Thank you for leaving a review, Mark. We appreciate the feedback and will use it to improve in the future.

8/10 Good

Wesley

Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Oct 23, 2023
Thank you for leaving us a review, Wesley. We're glad you enjoyed your stay!

6/10 Okay

Gina

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We used this hotel last year and had no issues. The hotel room seemed clean enough but there was a cockroach in the bathroom this past weekend.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Oct 1, 2023
We apologize for the issue. We have had pest control resolve the problem. Thank you for your feedback and for taking the time to leave a review.

4/10 Poor

Melanie

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Very empty room, Nothing hung up in the rooms, was not comfortable at all. Blank walls, No headboard, etc. NOT A COMFORTABLE, RELAXING EXPERIENCE will not go back again
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Oct 23, 2023
Thank you for taking the time to leave a review, Melanie. We will take your thoughts into consideration when making changes to improve guests' experiences.