2 restaurants, breakfast served

Reviews of Country Inn & Suites by Radisson, Bloomington at Mall of America, MN

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1114 reviews" "
Rating 8 - Good. 273 out of 1114 reviews" "
Rating 6 - Okay. 108 out of 1114 reviews" "
Rating 4 - Poor. 47 out of 1114 reviews" "
Rating 2 - Terrible. 36 out of 1114 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lydia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice and helpful. The facilities were clean and the room was also, ready a little early too. The only thing I was disappointed in was the heat in our room. It didnt work well and there was a draft coming from the bedroom windows, so had to keep the shades closed at all times. My kids and I made it work but wished we couldve been moved to a room with a working heating system.
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 28, 2024
Thank you, Lydia for the details about your recent stay. My sincere apologies for the issues with your heater. I will be calling an HVAC repair technician out right away.I hope you and your kids had a wonderful time at the Mall of America!

10/10 Excellent

Eleuteria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so close to MOA, clean, quiet, need better pillows, but everything else was very nice.
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 26, 2024
Thank you for taking the time to share your experience with us! We are actually looking at replacing all of our pillows in the near future! I'll be sure to share your comments with all of the staff!We hope to see you again in the future.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, enjoyed the breakfast! Everyone was very helpful! Close to Mall of America.
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 25, 2024
Thank you for the wonderful comments! I will share them with the staff. We hope to host you again, in the future!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to where we were going
Stayed 2 nights in Mar 2024
Response from Mark on Mar 25, 2024
Thank you for taking the time to reply to the survey. Our proximity to the mall is a great benefit for our guests.All the best

8/10 Good

William

Liked: Staff & service
Lots of airplanes
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 22, 2024
Thank you for the response. I can totally appreciate your comment about "Lots of airplanes". If you do stay with us in the future, be sure to ask for a westward facing room. These are on the opposite side from the airplanes and the noise is dramatically lower.Wishing you all the best!

4/10 Poor

Kelley, Village of Lakewood

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the second time I stayed at this hotel and this time was very disappointed in the lack of cleanliness in the room/bathroom and the unfriendly front desk people. Hot water went out the first night. The only good thing was its location to MOA.
Stayed 2 nights in Mar 2024
Response from Mark on Mar 20, 2024
Thank you for taking the time to reply to the survey. Guest feedback is very important to our improvement and employee engagement.I sincerely apologize for the issues with cleanliness and the lack of hot water. I will work with the housekeeping manager to determine who cleaned the room and provide them with additional training. As for the lack of hot water, we had an issue with a mixing value that we had repaired yesterday. I know this won't help your recent visit, so I am going to issue you a credit of 100 for the inconvenience. I will process it today but it may take about 5-7 days to hit your credit card account.Again, my sincere apologies!

8/10 Good

Rawand

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff , clean next to mall , I always will stay there 👏
Stayed 2 nights in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your comments! Feedback is important to our continued growth and improvement as well as employee engagement. Our staff love to read the comments shared by our guests!We hope to be able to host you again soon!

10/10 Excellent

Georgia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love location
Stayed 1 night in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your reply to the survey!We are very fortunate to have the proximity to the mall that we do!We look forward to hosting you in the future!

10/10 Excellent

Brandi

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic experience for my family. We’ve stayed different places when traveling to MOA previously but we will be staying only here for now on. The walkway to the mall and restaurants attached to the hotel (one of them being 24hr service) provided convenience that is unmatched.
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 14, 2024
Thank you so much for taking the time to reply to the survey. It critical for our continued improvement and employee engagement.I will post your review for all of the staff to see. They will be very excited to hear that you and your family had such a great experience.We hope to host you and your family again in the future!

10/10 Excellent

Carolyn Ann, NEW BERLIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities.
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 13, 2024
Thank you for the rating! I am glad to see you enjoyed your visit! We do have a great location to the mall and this year with no show and warmer temps, the walk has been very easy for our guests.Hope to host your next visit.

10/10 Excellent

Reanna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel! Friendly and accommodating staff. Short but excellent stay
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 12, 2024
Thank you for taking the time to reply to the survey! Guest feedback is critical to our continued improvement and staff engagement. I will share your comments with everyone.Thank you!

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and great accessibility to the mall!
Stayed 1 night in Mar 2024
Response from Mark on Mar 12, 2024
Thank you for your kind words about the staff. I will post your response for all to see. I am glad to see you enjoyed your visit!

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and location. Housekeeping failed to clean room the second night we stayed not sure why?
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 11, 2024
Thank you for taking the time to reply to the survey!I apologize for the lack of housekeeping service. The front desk staff should have informed you at check in that housekeeping service is done on Monday, Wednesday and Fridays and upon request. I will make sure that the front desk staff is more diligent with providing critical information to customers.Again, my sincere apologies!

10/10 Excellent

Debra, Des Moines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I went for a weekend of shopping. I didn't realize it was the same weekend as the women's Big 10 basketball tournament and the hotel would be full. The service was excellent and it was very quiet. Our shower did not have hot water. They were unable to fix it as we didn't report it until 9:30 pm and it was a 2 hour job to fix it and they couldn't move us to another room so they made it right by adjusting our bill. Engineering and the front desk were very apologetic. We loved the convenience of walking to the mall and not having to worry about parking. We would definitely stay there again and recommend to others.
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 11, 2024
Thank you so much for the details of your experience. I am so sorry for the lack of hot water. I will work with Maintenance to see what happened and to see if it can be permanently fixed. I am happy the staff took it upon themselves to provide you with compensation.Thank you again for your reply to the survey!

10/10 Excellent

Norman Arthur Christian, Cavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility
Stayed 2 nights in Mar 2024
Response from Mark Jury - GM on Mar 5, 2024
Thank you for your reply! We value guest feedback and use it to help learn and grow and engage our staff. We are fortunate to have a cleaning and maintenance staff who are very dedicated and take a lot of pride in their jobs. I will be sure to share your comment with all.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great size pools, good breakfast and proximity to MOA
Stayed 3 nights in Mar 2024
Response from Mark Jury - GM on Mar 5, 2024
Thank you for your review! Guest feedback is very important to us. We are glad you enjoyed the pool and breakfast.We hope you stay with us in the future should your travels bring you back to the area.

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times before. Always good!!!
Stayed 3 nights in Feb 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your feedback and loyalty. We truly appreciate your business and look forward to hosting you again in the future!

6/10 Okay

Douglas

Traveled with family
The computers weren’t working well so check in was very slow.
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 4, 2024
Thanks for the feedback! We are actually going through an upgrade in 2 weeks that will help with the speed and performance of the system.I hope the rest of your visit went well and that you had a great stay!

2/10 Terrible

Danielle

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very rude, disrespectful and dismissive
Response from Mark Jury - GM on Mar 4, 2024
I am so sorry to hear you had a bad experience with my staff. I wish you could provide additional details on who it might have been or what day and time. This way I can coach and council the individual(s) because this is unacceptable.Again, my sincere apologies!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the front counter staff! Everyone is attentive to your needs. The pool and hot tub should be cleaned more but overall im always happy!
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your reply, Nicole. My staff will be happy to see your comments when I post this.As for the pool, I will check with my staff to confirm how often they clean the pool and spa and make sure they increase their attention of the area

8/10 Good

Shad

Traveled with family and small children
Liked: Staff & service
Was pretty loud at all hours of the day/night.. .awesomeness for convenience of walk to the mall.
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your comments.I apologize for the noise. I will look into this and see why the night staff, didn't do a good job controlling noise.I'm glad you enjoyed the mall!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how close the the mall and a restaurant.
Stayed 1 night in Mar 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your comments. Being so close to the mall and having 2 restaurants attached to our hotel are great benefits!We hope you stay with us for your next visit to the area.

6/10 Okay

Jeffery

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Excellent staff but the room was shabby.
Stayed 3 nights in Feb 2024
Response from Mark Jury - GM on Mar 4, 2024
Thank you for your response. Guest feedback is critical, and I share comments like yours with the hotel's ownership as well. We are starting the initial planning of a refresh. Timing and logistics will be next.Thank you for letting us host your visit!

10/10 Excellent

Deiby, Medford

Stayed 2 nights in Feb 2024
Response from Mark on Mar 4, 2024
Thank you for your review!

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Good breakfast. Two different glitches with room and reservation which were both hassles although the personnel were very nice about helping resolve them. Clean but very basic. Bathroom sink counter was small.
Stayed 3 nights in Feb 2024
Response from Mark Jury - GM on Feb 29, 2024
Thank you for taking the time to respond to the survey. Guest feedback is very important to our growth and improvement. I wish I had a little more detail to bring to my teams so we could review and discuss possible ways to avoid these issues from happening in the future. I hope you give us another opportunity to host you in the future.Thank you!

10/10 Excellent

Thomas

Stayed 4 nights in Feb 2024
Response from Mark on Mar 21, 2024
Thank you for taking the time to rate your stay with us! I am glad to see all went well. We hope to host you again in the future!

6/10 Okay

Cariann, Farmingdale

Business traveler
Liked: Cleanliness, property conditions & facilities
The hotel in general is good. I started off waiting for the shuttle to pick me up from the airport, after calling the front desk to let them know I was waiting. I was told 15-30 minutes. 1 hour later I paid $25 for an Uber. I thought it’s ok, things happen but at least they have COOKIES at the front desk :) no cookies “we take them away early because people take too many and they are expensive”. I am so disappointed. It didn’t ruin my stay but with many hotels to choose from in the same price range, I find that not having a reliable shuttle or the warm cookies ruined it for me. I would have stayed elsewhere (with a more comfortable bed). The hotel felt clean and the restaurants are attached and convenient. I would recommend this hotel, just not the shuttle or expectation of anything extra.
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Feb 27, 2024
My sincere apologies! I will definitely look into why we missed you at the airport. We transport hundreds of people each week and cannot afford to miss anyone. As for the cookies, we have changed the timing of when they are out, but I have instructed my staff going forward that should anyone request cookies, to go ahead and give cookies to the guest. I appreciate your feedback. It is critical for us to learn from our mistakes and make adjustments.Once again, my sincere apologies!

10/10 Excellent

Lakesha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chandler the shuttle driver was amazing. He informed us of restaurants and activities we should try in the mall. The front desk clerk was also amazing and held our bags after check out while we made a last minute run. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Mark Jury - GM on Feb 26, 2024
Thank you so much for the reply! I will definitely share this with Chandlers and staff. They love hearing from guests.The hotel is very fortunate to have a team of employees who are very dedicated to providing great customer service. We look forward to hosting you in the future!

10/10 Excellent

adam

Stayed 1 night in Feb 2024
Response from Mark on Mar 21, 2024
Thank you for taking the time to rate your stay with us! I am glad to see all went well. We hope to host you again in the future!

10/10 Excellent

Shannon

Traveled with family
Everyone is very friendly and accommodating. Hotel was very clean and quiet
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Feb 26, 2024
Thank you for your response. Guest feedback is critical to our continued success.I will be sure to share this with Housekeeping and the rest of the staff.All the best!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, easy to walk to Mall of America. Super fast and friendly check in!
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Feb 23, 2024
Thank you for taking the time to reply to the survey. Guest feedback is very critical to the success and improvement of our business! This year walking to the mall has been unseasonably nice, given that we have not had any snow and the winter has been warmer than normal. I am glad you enjoyed you visit!All the best!

6/10 Okay

Monty

Stayed 1 night in Feb 2024
Response from Mark on Mar 21, 2024
Thank you for taking the time to rate your stay with us! I sincerely apologize for any issues you may have experienced during your stay. I hope you give us another opportunity to serve you in the future.

8/10 Good

Lindsay J

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Great pools! Super helpful staff!
Stayed 2 nights in Feb 2024
Response from Mark Jury - GM on Feb 23, 2024
Thank you for your response! I am glad you enjoyed your visit and specifically the swimming pools. We are actually starting the planning process to remodel the entire pool area in early 2025. Hopefully you will be back to see what the transformation will be.

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hard to find a parking spot
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Feb 23, 2024
Thank you for your feedback. We are currently working on ways to control non-guests from parking in our lot. This has been a bit of a challenge given how open the lot is.My sincere apology!

10/10 Excellent

Leah

Traveled with family and small children
Liked: Amenities
Older building, but very well maintained. Everything worked and was in good repair. Staff were extremely helpful and happy. Breakfast was plentiful and the two pools and two hot tubs, were great. Thank you for an excellent stay.
Stayed 1 night in Feb 2024
Response from Mark Jury - GM on Mar 18, 2024
Thank you for taking the time to share your comments!Guest feedback is very important to our improvement and employee engagement. We also share your comments with our management and ownership to encourage continued investment into the property.We look forward to to hosting you in the future!

10/10 Excellent

Royalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mark on Feb 23, 2024
Thank you for taking the time to rate the hotel! Customer ratings and feedback are so important to the continued improvement and success of our hotel!

4/10 Poor

Jennifer

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was dirty. The walk to the mall needs to be explained in detail to customers-it’s freezing and unacceptable. Felt unsafe on walk back.
Stayed 1 night in Feb 2024
Response from Mark on Feb 22, 2024
Thank you for sharing you experience with us. Guest feedback is very important to the continued growth and improvement or our hotel and staff.I will talk with the housekeeping staff to determine who serviced the room before you arrived and who did or did not inspect it before it was put back into inventory.I will also discuss with the front desk staff a better way to explain the past to take to get to the mall. Maybe the creation of a small map. Thank you again for your reply!

10/10 Excellent

Ethel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very nice
Stayed 1 night in Feb 2024
Response from Mark on Feb 22, 2024
Thank you for taking the time to replay to the survey and for giving us such a wonderful score!Guest feedback is a great tool for motivating and engaging staff and for growth and improvement.Thank you!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Mark on Feb 22, 2024
Thank you for taking the time to replay to the survey. If it is not to much trouble, I would love to know what might have prevented you from scoring a 5 out 5. Guest feedback is critical to our growth and improvement.Wishing all the best!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Mark on Feb 22, 2024
We really appreciate your response. Guest reviews are very important to the continued success of the hotel.We look forward to hosting you again in the future!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m definitely going to stay here again! Wonderful experience
Stayed 1 night in Feb 2024
Response from Mark on Feb 22, 2024
We are very glad to see that you enjoyed your visit and will return in the future! If there is anything we can assist with in the future, please do not hesitate to let us know. All the best!

8/10 Good

Sarah

Traveled with partner
Liked: Staff & service, amenities
Convenient location. Easy to get to the mall of America and is connected with two restaurants to the property.
Stayed 2 nights in Dec 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, short walk to Mall of America, nice choice of restaurants in area. Stayed two separate week ends with grandkids. First weekend the check in staff , the women was amazing, the second weekend the guy behind was so rude, First weekend , rooms were clean .Second weekend , black hair in tub and not as clean floors. So it must depends on who is cleaning that day!
Stayed 2 nights in Jan 2024

10/10 Excellent

RICHARD, HORACE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
NICE SIZED SMALL SUITE. TWO ROOMS. GREAT STAFF. WALKING ACCESS TO THE MALL OF AMERICA EVEN IN COLD WINTER WEATHER. WALK ABOUT 150 FEET TO THE INDOOR WALKOVER INTO THE MALL. EXCELLENT MORNING BREAKFAST INCLUDED. IHOP AND FRIDAY'S RESAURANTS ARE ATTACHED. 2 TV'S. EXCELLENT KING BED. PULL OUT SLEEPER COUCH IS OK FOR THE KIDS. VERY GOOD STAY OVER ALL..
Stayed 3 nights in Jan 2024

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Mark on Feb 22, 2024
Thank you for the wonderful rating! My entire team is focused on guest feedback both positive and negative. It is the best way for us to know how we are doing and what we can work on to improveAll the best!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Amanda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location right next to the mall, great dining options connected right to the hotel and the Continental breakfast was very good. Will be staying here next time we visit
Stayed 3 nights in Jan 2024

4/10 Poor

krysti

Stayed 1 night in Jan 2024
Response from Mark on Feb 22, 2024
I apologize for not meeting your expectations. I would love to know a few details about your visit. If you prefer not to reply, I can respect that and hope you give us another opportunity to host you if in the area again.