Suite, 2 Queen Beds, Non Smoking (Efficiency) | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of Suburban Studios Minneapolis Bloomington

2 out of 5
Suburban Studios Minneapolis Bloomington
7956 Lyndale Ave S, Bloomington, MN

Reviews

5.4
Rating 10 - Excellent. 125 out of 884 reviews" "
Rating 8 - Good. 139 out of 884 reviews" "
Rating 6 - Okay. 180 out of 884 reviews" "
Rating 4 - Poor. 154 out of 884 reviews" "
Rating 2 - Terrible. 286 out of 884 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

Stephanie, Springfield

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is disgusting. The shower was so dirty, we couldn’t use it. Despite being non-smoking, the room reeked of cigarettes and the occupants of the neighboring room were smoking. The front desk worker would prop open the elevator door making it impossible to use. This was extremely inconvenient since we were on the third floor. The bedding was stained and uncomfortable. The noise throughout the night was ridiculously loud.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gabby

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was dirty, not safe, rooms smelled like an ashtray and were dirty. Counter was dirty doors had finger prints all over them. I walked in and walked out and asked for my money back for a 2 day stay and they denied me. I left and went somewhere else. It was disgusting and I could taste the smoke and dirty in my mouth. I do not recommend
Stayed 2 nights in Apr 2024

2/10 Terrible

Alaye

Stayed 3 nights in Apr 2024

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend. This has been the dirtiest hotel we have ever stayed at. So bad that we had a second reservation for our return flight and we lost out on the money the cancellation. We decided to find a better, cleaner, and not noisy hotel. Our experience consisted of doors slamming all night stained sheets and mattresses, hair in tub and sink and toothpaste stuck to sink. Floors were sticky. This hotel was horrible.
Stayed 1 night in Apr 2024

2/10 Terrible

Jay

Disliked: Cleanliness, property conditions & facilities
Terrible odor throughout the hotel. Dogs barking and paper thin walls made for a miserable night.
Stayed 1 night in Apr 2024

8/10 Good

Ricardo Efrain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Calm neighborhood, nice staff
Stayed 7 nights in Mar 2024

6/10 Okay

Joe

Shower was not working
Stayed 2 nights in Feb 2024

2/10 Terrible

Robert

Disliked: Staff & service, amenities
Stayed the night it was alright not the cleanest but clean enough, at the end of my visit there was a fee for 4.60 i wasnt expecting but the guy at the counter did not know how to use the point of sale machine! Wasted 20 minutes of my time than argued with someone on video call in a language i didnt know about how to do it and recorded both sides of my card while reading the numbers to him! I dont think they were trying to steal my info or anything but even with the best of intentions ot is never okay to record a customers information just to be safe i am now getting a new debit card and i will not ever be staying there again.
Stayed 1 night in Dec 2023

4/10 Poor

Natrice, St Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk attendant had a great attitude, very helpful.. a little upset that I was informed on the app that there would be grab-n-go breakfast.. there wasn’t.. the room was clean but had stains on the counters, and hair in the tub.. plus the central air would hiss EVERYTIME powering down or off..
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Staff & service
Location is great- staff not so much
The location of the hotel is great, it is close to the bus line. Currently staying for an extended period of time at this hotel because of the location and price. However I find staff to be rude, short tempered and difficult to deal with.
Stayed 8 nights in Oct 2023
Response from Hotel Management on Oct 21, 2023
Dear Guest, Thank you for choosing our hotel as your temporary home in Minneapolis. We are pleased to know that our convenient location is perfect for your needs; however, we apologize for not meeting your expectations regarding our service. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope to provide you with the hospitality you deserve for the remainder of your stay.Sincerely,Hotel Management

2/10 Terrible

Chukwudifu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a nice place at all.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Oct 11, 2023
Dear Chukwudifu, We're sorry that your recent experience didn't meet your expectations. We appreciate your feedback and will continue to work towards improving our services. If you have any specific concerns you'd like to share or if there's anything we can do to make your next stay more enjoyable, please feel free to reach out to us. Your comfort and satisfaction are important to us.Sincerely,Hotel Management

6/10 Okay

Rajan

Stayed 1 night in Sep 2023

4/10 Poor

Mary

Stayed 1 night in Sep 2023

2/10 Terrible

Roan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Chrystal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked into the lobby I can tell you it was filthy. Paige at the desk was super polite and professional. We got checked in and got to our room which we booked a smoke free room. There were bikes all inside the lobby from what sure looked like tweakers. The room reeked of cigarettes,we quickly addressed it to Paige at the front desk she sincerely apologized and told us she had no other room to move us into but came and sprayed the entire room to help with the smell and told us she could come up again and spray. After sitting in the room for 20 mins we noticed floors were very sticky of who knows what, the sheets didn’t look clean. The office chair had so many stains and there was hair still in the shower we decided to leave and find somewhere else to stay. Don’t waste your time on this location it’s nothing what it looks like and this review is not towards Paige because she was great and it shouldn’t be on her to fix these issues this is on the management.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 12, 2023
Dear Chrystal, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your stay. We understand that cleanliness and comfort are paramount to our guests, and we regret that we fell short of your expectations. We appreciate your kind words about Paige. Our staff strives to provide excellent service, and it’s heartening to hear that Paige was able to assist you professionally and courteously. However, we deeply apologize for the issues you encountered in your room. We will address these issues with our housekeeping team to ensure they are rectified immediately. We value your feedback as it helps us identify areas where we can improve. We are committed to providing our guests with a comfortable and enjoyable stay, and we hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management

4/10 Poor

Marlissa

Stayed 1 night in Sep 2023

2/10 Terrible

Divine

Stayed 2 nights in Sep 2023

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Michael

Stayed 1 night in Sep 2023

4/10 Poor

George

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Key card system had been down for 3 days prior to my arrival. Couldn’t get a key made for my stay with an unknown timeline of when it could be made. Staff was using expletives to communicate their frustration and said I’d need to call another number to have someone let me in each time I leave my room but that I could expect to wait 30 minutes even though the number was for a permanent staff that lives in the hotel. Turns out this hotel is part of a government program to house homeless and indigent individuals and families so I don’t need to describe how the entrance, lobby, halls, rooms were… There was a police officer sitting in their police vehicle parked outside and off view of the entrance due to the clientele. STAY AWAY. I left within minutes but staff had closed up so I could not check out same night and I was not refunded that nights stay.
Stayed 6 nights in Jul 2023
Response from Hotel Management on Jul 31, 2023
Dear Joshua, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

2/10 Terrible

emily

Stayed 1 night in Jul 2023

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived at the hotel for check in the afternoon staff was rude. After the checking ID, I was informed that they could not give me a room key. I would have to ask for someone to open my room door if I left and returned to the hotel. This was annoying to hear but I already paid so I tried to make the best of it. Room was run down and old. Blanket had burn marks in it. I switched blankets at the desk and had them open the door to get back into room. Finally went to sleep. Around 3 am I hear water dripping in the bathroom. I take a look and water is all over the floor and sink. The carpet and everything was soaked. The paint in the bathroom was bubbling from the water. I go to the front desk to tell them it’s flooding in my room and nobody is around. I had to call the main number to get them to call the night staff. Keep in mind I’m now locked out of the room because I have no room key. 30 minutes later the night staff shows up looking like she just woke up. She has no clue what to do when I pointed out the issue and tells me to wait. I reply I will leave and you guys can address the situation. I return after a day of events with my luggage with me all day long and approach the same rude staff and ask if they fixed the problem or am I getting another room. The staff tells me I have to go back into the same room. I immediately told them I would not be staying in the flooded moldy room that has not been fixed or cleaned. The staff just walked away. Stay away from here
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 22, 2023
Dear Ian, Thank you for your detailed evaluation of your experience with us. We apologize for not meeting your expectations regarding your outlined issues. We strive to provide comfortable and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such problems arise. We are also sorry for not being as responsive as we should have been in addressing your concerns. We have taken note of all the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management

2/10 Terrible

Jurnee

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Sidney

Nothing much to write about. Just passable
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 10, 2023
Dear Sidney, Thank you for taking the time to review your experience with us. It is glad you had a pleasant time here and were pleased with our services. Please choose us again; we promise to provide another memorable experience.Sincerely,Hotel Management

2/10 Terrible

Jorge

Mal servicio
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 13, 2023
Dear Jorge, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Your comments have been shared with the team for further improvement. We want to regain your trust and hope to serve you again. Sincerely,Hotel Management

2/10 Terrible

Sebastian

Stayed 1 night in Mar 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Mar 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 3 nights in Mar 2023
Response from Hotel Management on Mar 25, 2023
Dear Denise, Thank you for the excellent review! We are overjoyed to learn that your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I ended up not staying because no one showed up at the desk and I left after half an hour. The lobby was gross and creepy, the other peiple staying there creepy, and parking lot covered in ice (more than normal). I felt very uncomfortable and unsafe there.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 22, 2023
Dear Cheryl, Thank you for taking the time to review our hotel. We were disappointed to read about your experience when you arrived to check in, and we hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and their service. Please know we will take every possible measure to ensure this does not happen again. We hope you will consider a future visit so we can better demonstrate our commitment to service excellence. Sincerely,Hotel Management

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This ranks up there with the filthiest room I’ve ever stayed in. I’ve NEVER had to get on my hands and knees within minutes of checking in a room and wash the whole floor with the towels i was provided. The office chair was full of stains and nasty. All the counters were filthy. The tv remote was broken. Get it together over there. I’ve taken pictures to document this disgusting room if you don’t believe me. While scrubbing your floor there was also LOTS of dog hair. Thank god I brought allergy meds being allergic to dogs. Didn’t stop itching and sneezing. Just gross!! Terrible room.. 0.0 stars.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 20, 2023
Dear Adam, Thank you for your feedback. It is disappointing that we could not provide you a more pleasant stay. Please know we have strict quality control standards to prevent a situation like yours. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. However, our team must have overlooked this, and we will revisit our deep cleaning program to see where we can improve so future guests are not similarly impacted. We hope you will give us a chance to redeem ourselves in the future. Sincerely,Hotel Management

6/10 Okay

Amy

Stayed 1 night in Mar 2023

4/10 Poor

Cassondra

Disliked: Cleanliness, property conditions & facilities
A place to lay your head, that's all
I had to contact management for a microwave, garbage, and batteries for the remote. The smoke detector was missing. The carpet was not well vacuumed, there were stains all over. Also the security bar on the door was broken. No coffee or breakfast to go was provided, though it's advertised. It was quiet, and the bedding and bathroom were clean. Front desk was not available 24 hours. Staff was friendly.
Stayed 2 nights in Mar 2023
Response from Hotel Management on Mar 14, 2023
Dear Cassondra, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. We thank you for informing us that your smoke alarm was missing from your guest suite during your stay. We take safety precautions such as these very seriously and will have our property engineer inspect your guest room. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

david

Stayed 1 night in Mar 2023

2/10 Terrible

Chris

Disliked: Cleanliness, property conditions & facilities
Place is a dump. Took forever for someone to come to the front counter to check me in. Room was nasty. Bathroom smelled of weed. Nothing in the kitchen without purchase. Will never be back.
Stayed 1 night in Jan 2023
Response from Hotel Management on Feb 1, 2023
Dear Chris, On behalf of our entire team, please accept our apologies for your inconvenience on arrival, and the same is discussed with the team so that the lapse is not repeated. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we appreciate your bringing this to our attention. Also, we are sorry if it was not communicated to you that the dishes are kept at the front desk to ensure cleanliness and that our team delivers to your suite as requested. Please give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management

4/10 Poor

THUY

Traveled with family
Disliked: Staff & service
BREAKFAST SERVICE!
NO BREAKFAST IN THE HOTEL
Stayed 3 nights in Nov 2022
Response from Hotel Management on Nov 16, 2022
Dear THUY, thank you for staying with us - we appreciate your business! We regret not meeting your expectations and appreciate your feedback about our breakfast options. We value your feedback, and we take it to heart. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 Okay

Susan

Business traveler
Not much - the room wasn't clean, it had a bad mildew odor, and staff wasn't friendly.
Stayed 2 nights in Sep 2022
Response from Hotel Management on Sep 13, 2022
Dear Susan, thank you for sharing your review and the details surrounding your recent stay. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. We regret our staff did not promptly respond to your requests and apologize for the inconvenience. Thanks for bringing these issues to our attention, and we assure you corrective action has been taken. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely,Hotel Management

6/10 Okay

Wendy

Disliked: Amenities
Stayed 1 night in Aug 2022

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t check in after lobby closed
I was not allowed to check in after lobby was closed. Manager said I can’t make a reservation and show up to check in anytime I want.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good night sleep Norhing more. Many ppl in transition . Bag n go breakfast.
Stayed 1 night in Jul 2022

2/10 Terrible

Theresa

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here Horrible, the pictures do no represent the rooms. Rooms are run down. $140 for one night when these rooms should go for $45 per night based on the condition.
Stayed 1 night in Jul 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
Room getting rented underneath you.
Pulled in at 11pm and they didn’t have The room that I booked. Tried to talk us into a smaller room for four people. I declined and had to find another room last minute. I asked if they were going to charge me and they said they wouldn’t and did anyways. Tried to call them the next morning and couldn’t get a hold of anyone. Ended up having to call my bank to get my refund.
Stayed 2 nights in Jun 2022

8/10 Good

Bona

Traveled with family and small children
Clean
Stayed 1 night in Jul 2022

2/10 Terrible

Fredderick

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 23, 2022
Dear Fredderick, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

2/10 Terrible

Rodolfo

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

2/10 Terrible

Karney

Stayed 1 night in Jun 2022

4/10 Poor

William

Traveled with family
Disliked: Staff & service, room comfort
Not a good place.
Over zealous monitoring. Can only enter/exit through main lobby door. Had a frumpy queen bed and a tiny side chair. Was overbooked and almost gave my pd reservation to someone else. I will never stay there again.
Stayed 1 night in Jun 2022
Response from Hotel Management on Jun 14, 2022
Dear William, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management

6/10 Okay

Daniel

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Place needs some upgrading!
It wasnt listed as according to Hotels.com. Cobwebs, spiders, and visitors smoking pot inside their rooms and wafting towards our unit through the walls. Alerted the worker onsite about the odors and didn't want to do anything as reason given "there is nothing we can do about it" Room keys didn't work on numerous occasions and were told that the batteries in the key readers were not charged/changed. Although the room had some paint job done, the window had been tampered with as there was a gap in the frame and couldn't be closed. What tipped it over was rudely awaken by fire alarm due to visitors burning toast in rooms. Bedding smelled like urine and hadnt been washed. I am surprised that their were no bedbugs. Ive never known a hotel that allowed all pets to stay in the rooms!
Stayed 3 nights in Jun 2022
Response from Hotel Management on Jun 11, 2022
Dear Daniel, thank you for being a guest in our hotel. We were sorry to know about your experience. We follow the most rigorous industry standards when it comes to cleanliness, and we have shared your feedback with our housekeeping and maintenance team. We appreciate you for bringing this to our attention and hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management