Ratings based on 3,178 Verified Reviews

3.9 out of 5
80% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Nov 24, 2017
Hotel is getting up there in age. Staff was really friendly but that was the highlight. Pool area and weight room were nice too. Breakfast was just cold cereal and toast. But I only paid $57 a night so I can't expect much more for that price
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2017
In Mpls for shopping. Good location near mall and shopping centers.
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thank you for your review and your business. We are glad we were able to accommodate your shopping needs. We also look forward to any future stays with us.
4 out of 5
Recommended
for Students
by A verified traveler from SD

Posted Nov 20, 2017
Easy to check in to. Wore out furniture in the lobby. Continental breakfast nice and quick.
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thanks for sharing your experience. We are sorry to hear our lobby furniture was less than satisfactory. We understand your concerns and are close to implementing significant improvements. We thank you for your business and hope you can visit us again when your travels bring you back to the area.
3 out of 5
by A verified traveler

Posted Nov 20, 2017
The hotel was dark with cigarette butts on the ground greeting us at the entrance. The hotel itself seemed like it had a h.a. attempt at a remodel, but not a quality remodel.
Comment from Hotel Management
Nov 23, 2017 by MOD, Hotel Management
Thank you for sharing your experience. Our main priorities have always included providing genuine customer service in a very clean comfortable relaxing environment and keeping this available at very reasonable rates. We apologize if we may have fallen short in these areas during your visit. We thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

wake up calls

Posted Nov 17, 2017
I set 3 wake up calls over the course of my short stay with the front desk. None of them came. I very nearly missed the shuttle.
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thanks for the great review - 5-Stars! We truly appreciate your business and hope you can visit us again in the very near future. We do apologize that you did not receive your wake up calls. we will use your feed back to improve our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms. Needs cosmetic lift. Good experience.

Posted Nov 15, 2017
Great staff that was friendly and attentive. Needs a cosmetic lift. New wallpaper and carpet. We enjoyed our stay for the price. In a good location close to shopping and restaurants.
Comment from Hotel Management
Nov 16, 2017 by Oana Stoian -GM GuestHouse Bloomington, Hotel Management
Thanks for taking the time to share your experience. We are happy to read that you enjoyed your stay. We truly appreciate your business and hope you can visit us again in the very near future.
1 out of 5
by A verified traveler from Iowa

Out dated and dirty

Posted Nov 13, 2017
The staff did as little as possible. The hotel smelled like mold and the wall paper was coming off of the walls. However it was close to the mall which was nice.
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thank you for sharing your experience. Our main priorities have always included providing genuine customer service in a very clean comfortable relaxing environment and keeping this available at very reasonable rates. We apologize if we may have fallen short in these areas during your visit. We thank you for your business and wish we could change your mind about a return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from aladka

good stay!

Posted Nov 12, 2017
Nice family atmosphere, clean, stay was super helpful, not fancy or new but comfortable well taken care of
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thank you for your review. We hope you enjoyed your stay with us and hope you can visit us again when your travels bring you back to this area.
1 out of 5
by A verified traveler

Worst hotel

Posted Nov 12, 2017
This hotel was dirty, the room was so gross we had a hard time staying the night. The bathroom was super gross, the beds were lumpy and so uncomfortable I feel like they were 20 years old. There were no wash rags in the room and the staff was nasty rude! The wallpaper was peeling and the carpet was so dirty it looked like someone threw up all over it. I am so mad I had to pay for my night!! Never again!!
Comment from Hotel Management
Nov 21, 2017 by MOD, Hotel Management
Thank you for sharing your experience. Our main priorities have always included providing genuine customer service in a very clean comfortable relaxing environment and keeping this available at very reasonable rates. We apologize if we may have fallen short in these areas during your visit. Our property has a renovation plan in place and we look forward in getting started as soon as possible. We thank you for your business and wish we could change your mind about a return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2017
Nice location, friendly staff & cozy room. The continental breakfast left a little to be desired though.
Comment from Hotel Management
Nov 23, 2017 by MOD, Hotel Management
Thanks for sharing your experience. We are sorry to hear our product didn't meet you needs. We understand your concerns and are close to implementing significant improvements. We thank you for your business and hope you can visit us again when your travels bring you back to the area.