Ratings based on 661 Verified Reviews

4.4 out of 5
90% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel visit-accommodations were nice, however more

Posted Aug 8, 2017
The accommodations were nice, however on expedia site, it saids that the location is listed as mall of America. Mall of America, was so far from the truth. The hotel is about 15 or 20 mins from the mall and the hotel doesn't offer a shuttle. I also wanted to get a shuttle from the hotel it only goes within 5 miles, the driver wasn't scheduled at the needed times to support activities. When I did use a shuttle to go to a local mall that was different from Mall of America, the gentleman dropped me and a friend off said he could come back by 10pm, when I called the hotel they said they cut the drivers shift, so we was left stranded.
Comment from Hotel Management
Aug 10, 2017 by Matt Workman, Hotel Management
Thank you for taking time to complete a review of your recent stay with us! We are very sorry to hear that your experience with our shuttle was less than perfect! We sincerely apologize for the lack of communication between the front desk staff and the shuttle driver. We hope you decide to return and visit us in the future and we are given the chance to provide the exceptional service we strive to provide to each and every guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Very nice hotel within a close drive to the city

Posted Jul 25, 2017
Lovely, recently renovated within code driving distance to the city and other atttractions. Comfy bed. Nice staff. Self parking. Seemed like a safe neighborhood. Nothing really around it within walking distance.
Comment from Hotel Management
Jul 25, 2017 by Matt Workman, Hotel Management
Thank you for taking the time to fill out a survey for your recent stay with us! We are pleased to hear that you enjoyed the new renovations and beds! We strive to go above and beyond for our guests and we are glad we exceeded your expectations! We look forward to seeing you in the future!
5 out of 5
Recommended
for Couples
by A verified traveler

Huge rooms

Posted Jul 17, 2017
Short trip for concert and shopping. Great hotel. Suited for business so very welll kept and professional. Room was huge and comfortable.
Comment from Hotel Management
Jul 21, 2017 by Matt Workman, Hotel Management
Thank you for taking your time to submit a review for your previous stay with us! We are pleased to hear that you had great time staying with us! We hope that the concert was enjoyable as well! We look forward to you staying with us in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central location to everything we needed

Posted Jul 17, 2017
Wonderful hotel, would go back there on my next trip to Minnesota.
Comment from Hotel Management
Jul 21, 2017 by Matt Workman, Hotel Management
Thank you for taking your time to submit a review of your previous stay with us! We are pleased that you enjoyed your time with us! We look forward to seeing you in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Carencro, LA

Very Accommodating

Posted Jul 10, 2017
Pros: The lobby was very open and spacious. the rooms were clean and the staff were very pleasant.
Cons: nothing
Location: Food places are nearby
It was very clean and comfortable. Everyone was nice and helpful. The rate was great and it was right off the freeway.
Comment from Hotel Management
Jul 11, 2017 by Matt Workman, Hotel Management
Thank you for taking the time to provide feedback from your previous stay with us, Perry! We are pleased to hear that you had a great experience and that our staff went above and beyond to provide exceptional service. We look forward to having you stay with us in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great convenient location

Posted Jul 8, 2017
Overall great experience. Only suggestion would be a little firmer mattresses.
Comment from Hotel Management
Jul 11, 2017 by Matt Workman, Hotel Management
Thank you for taking the time to provide us with feedback from your previous stay! We are pleased to hear you had wonderful stay with us! We have passed along the information about the beds to our housekeeping department. We look forward to having you stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern good bar nice restaurant

Posted Jun 25, 2017
We had a good rest Good food Good tv Nice bed Xxxcc
Comment from Hotel Management
Jun 27, 2017 by Matt Workman, Hotel Management
Thank you for taking your time to fill out a review, in regards to your recent stay! We are pleased you enjoyed your time with us! We look forward to your return in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Smoking takes away from hotel stay.

Posted Jun 25, 2017
We had an amazing time. Unfortunately, guests and staff were allowed to smoke close to the entrance of the hotel. Unfortunately, this took away from the beauty and grandeur of the hotel.
Comment from Hotel Management
Jun 27, 2017 by Matt Workman, Hotel Management
We are very pleased that you enjoyed your stay with us! We also appreciate your feedback, in regards to our smoking area. It has been brought to the attention of management and they are currently working on resolving this. We hope you choose to stay with us in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Jun 1, 2017
This hotel is amazing. The staff is super friendly as well. I was there for 4 nights and quality of service was great. I highly recommend it.
Comment from Hotel Management
Jun 14, 2017 by Matt Workman, Hotel Management
Thank you so much for taking the time to fill out a comment for your recent stay with us here, at the Sheraton Bloomington Hotel! We are delighted that you had such a great experience! We hope your pooches enjoyed their time with us, as well! We look forward to having you stay with us in the future! Matt Workman Front Office Supervisor
2 out of 5
by A verified traveler

Nice hotel.

Posted May 30, 2017
No transportation no microwave no fridge. Also food prices too expensive.
Comment from Hotel Management
Jun 14, 2017 by Matt Workman, Hotel Management
Thank you so much for taking the time to fill out a comment for your recent stay with us here, at the Sheraton Bloomington Hotel! I wanted to reach out to you to inform you that we do have a shuttle that operates in a five mile radius of the hotel, so that you may enjoy local sites, shopping, and dining. We also have refrigerators available upon request. Unfortunately, we cannot have microwaves in our guest rooms, but we do have one available for guest use, when asked. We hope you come back and visit us during your next stay in the Minneapolis area! Matt Workman Front Office Supervisor