Ratings based on 1,471 Verified Reviews

4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Weekend stay

Posted Aug 15, 2017
Excellent location. Right next to Holborn tube station. Lovely hotel and really comfy beds! Can't complain about anything
Comment from Hotel Management
Aug 18, 2017 by Germana, Hotel Management
Dear Steven, Thank youfor your stay with us and for such a wonderful review. We will look forward to welcoming you again in the near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great location to High Holburn T and helpful staff

Posted Aug 6, 2017
So awesome getting around the city and British Museum so close, breakfast buffet is expensive and would be good to set up a continental breakfast option. Hiccup on check in was professionally resolved by take charge staff. Will recommend to those coming to London for tourism as wasn't about the room
Comment from Hotel Management
Aug 11, 2017 by Nick, Hotel Management
Dear William, Thank you for staying with us and taking the time to share your feedbacks. We value all fedbacks from our guests as we are using them to take notes and encourage our staff and improve our services.We are pleased to hear that you had an enjoyable stay with us. I will share your compliments with our colleagues. Thank you for sharing your experience and we look forward to welcoming you again. Kind Regards, Nikolay Rekov
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney, AU

great location for London business or vacation

Posted Jul 26, 2017
great hotel, great staff, reception even booked me a last minute car for heathrow that saved me time and money. look forward to my next visit.
Comment from Hotel Management
Jul 28, 2017 by ., Hotel Management
Ian,Thank you for your feedback. I am thrilled to hear how much you enjoyed your stay with us and your comments really are appreciated. Our location is ideal for getting around in the city, but the best part of the hotel is the staff. Thank you for recognizing their efforts! We hope to see you soon!, We very much hope to welcome you back very soon and until then we send you our very best wishes Germana
4 out of 5
Recommended
for Everyone
by A verified traveler

Loved the Hotel location.

Posted Jul 22, 2017
Pros: Card security at Hotel Entrance, lift and room. Facilities in the small kitchenette and amount of products available. Staff /Cleanliness of the room.
Cons: The availability of King size firmer beds. This was not an option on the Hotel booking page.
Location: Holborn tube nearby A lovely park at Lincolns Inn Fields. Can walk to Covent Garden. Two supermarkets & shops over the road.
Overall we were very pleased with the room and facilities. We stayed in a de-luxe studio for 3 nights in July and appreciated the air conditioning. We loved the amount of appliances in the small kitchenette which gave us the freedom to eat at convenient times. The only negative was that the bed was too soft for me as I have a back problem but after a request from reception staff they brought a single bed. We would certainly stay here again.
Comment from Hotel Management
Jul 24, 2017 by ., Hotel Management
Dear Guest Thank you for your review We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Holborn, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely Germana Genovese
5 out of 5
Recommended
for Everyone
by A verified traveler from W.

London Family Vacation

Posted Jul 19, 2017
It was a fantastic apartment in downtown London, 1 block from the underground, 1 block from a grocery store & close to many restaurants. The staff was very helpful. The apartment had everything to prepare a family meal. We were traveling with 2 teenagers & they put us in a 1 bedroom apartment with a sleeper couch that made into 2 separate twin beds. When closed up it still provided plenty of room in the apartment.
Comment from Hotel Management
Jul 19, 2017 by ., Hotel Management
Dear Lynn,Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Citadines Holborn. In the interim, we remain at your service. Sincerely, Germana Genovese
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco california

Clean & Spacious

Posted Jul 12, 2017
Pros: clean & spacious, above our expectations, staff was very kind & friendly, close to all amenities ! walking distance to many attractions,...
Cons: toilet flushing low water flow !!
Location: close to many restaurants, boutiques, & major attractions, did not mind walking a few miles !!
pleasantly surprised clean & spacious apart/hotel, close to all amenities, well maintained, helpful & friendly staff ! would recommend !
Comment from Hotel Management
Jul 13, 2017 by ., Hotel Management
Dear Ann, Thank you for your most generous and encouraging feedback from your recent stay with us. We were truly delighted that we succeeded in creating a pleasant experience and that you have become a fan of our service and amenities. We sincerely appreciate your recognition and recommendation and look forward to welcoming you back soon. In the interim, we remain at your service. Sincerely, Germana
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Clean and comfortable stay near underground station
Comment from Hotel Management
Jul 10, 2017 by .., Hotel Management
Dear Guest, so glad you had a good stay. I hope you will come and stay with us again. Regards Germana
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

One week in London

Posted Jul 4, 2017
Good apt-hotel close to the subway (the tube), supermarkets and restaurants. Location is great if you want to take the subway from Heathrow to the hotel ( Piccadilly line exit at Holborn is about 1/4 of a block away). The kitchenette is well equipped and is a great convenience for heating meals or do some cooking. Staff is great and very helpful. Additional charges applied if you want breakfast at the hotel ( but you have many options around the area ) or if you want daily housekeeping ( cleaning of the room is once a week but if you are a normal person or conscious family, that will be no problem ).
Comment from Hotel Management
Jul 5, 2017 by ., Hotel Management
Dear Julio,Thank you kindly for bestowing us with your generous compliments in respect to our accommodations and amenities. We were truly delighted that we exceeded your expectations .We look forward to welcoming you back to Citadines Holborn. In the interim, we remain at your service. Sincerely, Germana Genovese
5 out of 5
Recommended
for Everyone
by A verified traveler from trieste, italy

very central to everything

Posted Jun 15, 2017
everything very all right. Only thing the doors are not silence proof at all and you can here everything going on in the corridor. And, we guess in the corridor one can here everything going on in the room, moaning and groaning included. So if you are shy and modest ask for a room at the end of the corridor.... .
Comment from Hotel Management
Jun 16, 2017 by .., Hotel Management
Dear Ezio Thank you for your lovely comments. I am sorry you experienced noisy neighbours. I hope you will come and back and stay with us again. Regards Germana
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with a great location

Posted May 31, 2017
It is close to a train station. Good breakfast. Great staff. Good room for two adults. It is an apart hotel, so the room clean service is not daily (every 4th day).
Comment from Hotel Management
May 31, 2017 by Verena, Hotel Management
Thank you for taking the time to share your experience on this platform. I am glad you have enjoyed your stay with us and we look forward welcoming you again soon. King regards, Verena, Front Office Manager