Ratings based on 1,734 Verified Reviews

3.7 out of 5
85% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

wouldnt recommend

Posted Jul 19, 2017
Arrived and didn't have clean sheets on my bed. Had to buy, (not rent or put down a deposit as is the norm of most hostels), my towel and locker key. The hallways and rooms smelled and the bathroom was extremely far away from my room, (would have literally gone through 4 sets of double doors to reach it). Ended up not staying there because I was so turned off. Would not recommend.
Comment from Hotel Management
Jul 22, 2017 by Generator London, Hotel Management
Hi Stephanie, we're extremely disappointed to hear about your experience with us. We will make sure your comments about the cleanliness of the hostel are passed along to our housekeeping manager.
3 out of 5
Recommended
for Everyone
by A verified traveler from India

The best hostel in the center of the city

Posted Jul 13, 2017
The staff were lovely and I had a warm welcome. I was given a shared room with 7 other people but had a private bathroom inside the room. It's good for a short stay.
Comment from Hotel Management
Jul 15, 2017 by Gen Reception, Hotel Management
Dear Sai, Thank you for taking the time to write this review. We are glad to hear that you were pleased with your stay and that you found our location central and staff friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

GREAT value for the money

Posted Jul 13, 2017
Clean, modern hostel with really friendly and helpful staff. Hot showers with great water pressure, strong wifi, clean, comfortable rooms. We would certainly stay agin
Comment from Hotel Management
Jul 14, 2017 by Reception, Hotel Management
Dear guest, Thank you so much for leaving this excellent review. We are so glad to hear that you were pleased with your stay here and would love for you to stay here again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

First time in London, best place to stay.

Posted Jul 11, 2017
Was templating between YHA and Generator. Definitely made the right choice of Generator. Staff were friendly, place was lively yet welcoming. Very central to everything. Am a gym goer even on holiday. Gym is just 5 minutes wall away at Bloomsbury Theatre. Night security team of Peter, Prince and Bubba made us feel safe. Great guys to talk to. Flavio the guy at the bar, the original chef.. Recommended for families, solo travelers and couples. Toilets were spot on, thank you Generator. Made my first trip to London extremely memorable :)
Comment from Hotel Management
Jul 14, 2017 by Reception, Hotel Management
Dear guest, Thank you for leaving the excellent review. We are pleased to hear that you loved our location and staff friendliness and security. We appreciate all repeat guests and welcome you back to Generator London at any time.
3 out of 5
by A verified traveler from Hong Kong

More sockets please

Posted Jun 7, 2017
Only 4 sockets in a room with 6 beds, be prepared to queue up.
Comment from Hotel Management
Jun 19, 2017 by Michelle , Hotel Management
Dear guest, unfortunately we do not have an outlet by each bed in our rooms but we do have plenty of outlets in all of our common areas and a charging station right next to our reception. Thank you for staying with us, best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler from Waterloo, Ont.

My first hostel experience was a phenomenal one

Posted May 28, 2017
Pros: The social spaces were fantastic and well-suited to just lounge, even if you're travelling by yourself. I could easily feel comfortable.
Cons: I was expecting electrical sockets to be included on the top bunks in the rooms, which they're not. It was a bit tough for phone charging.
Location: It's conveniently located near St. Pancras/King's Cross and Russell Square crossings. I also felt very safe in the neighbourhood and easy to walk in.
This was my first-ever hostel experience and I had a lot of anxiety with what I would be in for. However, Generator totally opened my eyes and I truly don't think I would ever travel any other way again. I found this location very safe with tons of security staff available, including the entrance all the time. The place was insanely clean and well kept - this would have been a deal breaker for me, but it was outstanding from the room to the washrooms to the common areas. I remember worrying with my feet dirtying the all-white sheets - it was THAT clean. It was all great. I fell in love with the Romanian staff member working the restaurant/bar areas - he was incredibly warm and welcoming, and made me feel very comfortable as a solo traveller with nobody else to chat with. I loved hanging out in the lounge spaces and the bar. The food was also so terrific (my favourite was definitely the buttermilk chicken!!). The entire experience surpassed anything I could have ever expected from a hostel and the cheap price I paid. Thank you for making my first experience in London so great!
Comment from Hotel Management
May 29, 2017 by Michelle, Hotel Management
Dear Ryan, thank you very much for your great review - we are very excited to have turned you on to hostel travelling. We are happy that you had a good time in our common areas and found it easy to find other guests or staff members to talk to. We are thrilled that your entire stay with us was great and we really do hope to see you back again soon. Best wisehs
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great Location and Super Clean

Posted May 27, 2017
Cons: Luggage storage is a bit of a struggle, but secure at least
Location: Near 3 tube stations in London, lots of really nice restaurants and cafe's nearby. Very central and on the tube line for Heathrow Airport.
Staff were great, rooms were really clean, the bathrooms were cleaned often and nearly spotless, and food downstairs in the bar was really good.
Comment from Hotel Management
May 29, 2017 by Michelle, Hotel Management
Dear guest, we are happy that you had good use of our location close to 3 tube stations and that you thought our bathrooms and other facilities were clean, We are thrilled that you though our staff was great. Thank you for staying with us - we hope to see you back again soon. Best wishes
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Hostel serves its purpose. Nothing extra-ordinary.

Posted May 26, 2017
Pros: Staff was nice and the modern decor was cool. Colors were fabulous.
Cons: More electric plugs, some type of ventilation in the rooms other than the crack wide the window can go, more televisions, less odors.
Location: The British Museum is literally 5-7 minute walk from the hostel. Piccadilly Circus and Soho is bit farther but so many things to see and do.
I wish the hostel would have enough plugs for all the people staying in certain rooms. I stayed in an 8 bed co-ed and most of the time wasn't able to charge my phone because people hogged the plugs. I would have to either charge it early morning or go to the a common area and plug it in and sit there for it to charge. I did not like the odors that I would get from the rooms walking in the hall. Rooms have little to no ventilation which causes odor and also the room was hot. Very uncomfortable at night when you want to sleep but can't because it is hot. Otherwise the hostel served its purpose.
Comment from Hotel Management
May 26, 2017 by Michelle, Hotel Management
Dear guest, we are sorry that the other people in your room were hogging the plugs but yes we do have plenty of outlets in the common areas and a charging station right next to reception. We are sorry that you felt the room was too hot - next tome please do not hesitate to come see our reception team as they can assist you and maybe have a fan put in your room. We are however happy that you had good use of our location close to the British museum and a couple of tube stations. We are thrilled that you had a good experience with our nice staff. Thank you for staying with us - we hope to see you back again soon. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern Hostel in Central London

Posted May 24, 2017
The hostel is very close to the tube at Russel Square, making this an ideal location for those wanting to explore central London. The place was very clean and the staff was friendly. No complaints from us at all!
Comment from Hotel Management
May 26, 2017 by Michelle, Hotel Management
Dear guest, we are happy that you had good use of our location and were able to explore London easily. We are pleased that our facilities met your cleaning standards and excited that you had a good experience with our friendly staff. Thank you for staying with us - we hope to see you back again soon. Best wishes
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Hostel

Posted May 23, 2017
Pros: clean, easy access to tube
Cons: noise from the bar late at night
clean, easy to get to tube, plenty of places to eat and to shop for food, nice community, facilities are very clean.
Comment from Hotel Management
May 26, 2017 by Michelle, Hotel Management
Dear guest, we are sorry that you felt it was noisy at night - next time please do not hesitate come see our reception team working around the clock as they will be able to assist you with the problem or maybe give you some earplugs. We are happy that had good use of our location and that you enjoyed our clean facilities. Thank you for staying with us - best wishes