Terrace/patio

Reviews of Grange Whitehall

4 out of 5
Grange Whitehall
Montague Street, 2-5, London, ENG

Reviews

7.8

Good

Rating 10 - Excellent. 216 out of 864 reviews" "
Rating 8 - Good. 376 out of 864 reviews" "
Rating 6 - Okay. 180 out of 864 reviews" "
Rating 4 - Poor. 70 out of 864 reviews" "
Rating 2 - Terrible. 22 out of 864 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
A gem of a hotel!
Stayed 4 nights in Jun 2023

4/10 Poor

raymond

Disliked: Cleanliness, property conditions & facilities
Great location. Poor value for money. Fist offer of room was a pull down bed with uncomfortably thin mattress. Changed to a small double room, with a double bed, but a small double mattress. Carpet had several large stains. Room felt very tired and could do with an overhaul.
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a comfortable stay. Nice to have a bath as well as shower. It was quiet at night and staff were friendly. There was a discrepancy between the offer of light snacks and possible meals on the key card and the reality.
Stayed 1 night in May 2023
Response from Guest Relations Manager on May 15, 2023
Thank you for the valued feedback. We will look at the current information on the key cards and update them as necessary.

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, great location, felt safe and it was comfortable and clean. Good breakfast too!
Stayed 4 nights in Apr 2023
Response from Guestrelations manager on May 2, 2023
Thanks for your feedback it is so greatly appreciated and we are delighted you enjoyed your visit. We hope to see you again :)

2/10 Terrible

RL

Stayed 2 nights in Apr 2023
Response from Guestrelations manager on May 2, 2023
Thanks for the feedback, so sorry to hear you did not enjoy your visit.We hope we have the opportunity to put things right and welcome you back.

2/10 Terrible

Christina

Traveled with family
Disliked: Amenities, property conditions & facilities
Worn out
Stayed 6 nights in Apr 2023
Response from Guestrelations manager on Apr 17, 2023
Thanks for taking the time to share your thoughts with us. We are sorry the hotel did not meet your expectations. Please accept our apologies for any shortcomings on our part

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Guestrelations manager on Apr 4, 2023
Dear Robert, thanks for this 10/10 review. We are delighted that you enjoyed your visit.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
OK but dated
Nice size room. Many of the lights did not work - both bedside lights on one side and the main bedroom light could not be switched independently of the bathroom. All the furniture was old and broken - one drawer unable to stay shut. Lots of patches of wall left with filler. Generally unfinished appearance. Windows in need of repair. Fine for a single overnight stay.
Stayed 1 night in Mar 2023
Response from Guestrelations manager on Apr 2, 2023
Thank you for taking the time to review your stay. We are sorry that not eveything was up to scratch. Please accept our apologies for any shortcomings.

8/10 Good

nICOLA

Stayed 1 night in Mar 2023
Response from Guestrelations manager on Apr 1, 2023
Dear Nicola, thanks for taking the time to review yout stay. We are glad you enjoyed you visit and hope to see you again soon.

8/10 Good

Mrs Eleanor M

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Guestrelations manager on Mar 30, 2023
Thank you for taking the time to review your stay with us. We hope to welcome you back

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good location, but poor service
We liked the location of the hotel, as we were able to walk to Covent Garden and other lively areas of London pretty easily. It was a good price as well. However, one aspect of our stay led to this poor review. A glass in the bathroom broke in my husband's hand, from only him catching it in the air as it fell. This cut his hand very badly. When we rushed downstairs, we asked the front desk employee where the nearest hospital was. Not only could she not tell us, but she did not even act with any sense of urgency or seem concerned. She answered a call while we were in urgent need of help. She finally called the emergency number, but was unable to communicate with them. I ended up having to talk to the dispatcher myself to find the necessary information to get my husband to the hospital. I couldn't believe the front desk employee didn't know where the nearest hospital was and we were just left to figure it out. This could have been avoided if the hotel stocked the restroom with higher quality glassware or plastic/paper cups. On a less serious note, another thing that bothered us during our stay was the window was loose and so would keep banging when the wind was blowing. It interrupted our sleep several times per night.
Stayed 4 nights in Mar 2023
Response from Guestrelations manager on Mar 24, 2023
Thank you for taking the time to review your stay with us. Naturally we are very concerned by what you have written. Whilst we have many new staff, some of whom are not only learning a new job but are also learning English we have Duty Managers on shift to assist and we have trained first aiders. We are sorry that the receptionist did not treat this matter with the urgency and importance that it should have been given and we will investigate this immediately. The hotel has been working to be more sustainable and so plastic glasses were discontinued but we will review this internally. Regarding the window, there is a locking device on the sash window and if this is not closed then it causes the window to rattle with the wind. We will speak to our house-keeping team to ensure the window locks are in place prior to guest check in.Please accept our sincere apologies for our shortcomings on this occassion. If you would like to discuss this further please do get in touch.

4/10 Poor

Ronan

Disliked: Cleanliness, property conditions & facilities, room comfort
Shabby but not chic
The hotel is quite run down and shabby The photos make it look far nicer than it is. Rooms are not well sound proofed. Good thing is the excellent location.
Stayed 2 nights in Mar 2023
Response from Guestrelations manager on Mar 20, 2023
Dear Ronan, thank you for your review, we appreciate the feedback. Your comments have been shared with the operations team to see where improvements can be made.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Hotel was lovely. Staff were very friendly and helpful. Allowed us to leave luggage on arrival as room was not ready and also after we checked out. Bar closed very early which was disappointing. The beds were very comfortable and the room was spotless.
Stayed 1 night in Mar 2023
Response from Guestrelations manager on Mar 17, 2023
Dear Mark, thank you for this 10/10score. Naturally we are delighted to hear how much you enjoyed your stay and we hope to welcome you back again soon.

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023
Response from Guestrelations manager on Mar 11, 2023
Thanks for taking the time to review your stay with us.We hope to welcome you back again.

6/10 Okay

Anthony

Liked: Staff & service
Disliked: Property conditions & facilities
OK but not deluxe
OK but not what I would call a deluxe room as all a bit dated
Stayed 1 night in Feb 2023
Response from Guestrelations manager on Mar 10, 2023
Dear Anthony, thank you for taking the time to review your stay with us. We really appreciate your feedback and we hope to welcome you back again.

10/10 Excellent

Jackie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Really lovely stay. Central to everything we needed. Lovely staff that were really accommodating when we asked to leave our bags.
Stayed 1 night in Mar 2023
Response from Guestrelations manager on Mar 8, 2023
Dear Jackie, thank you for this 10/10 review. We are naturally delighted that you enjoyed your stay with us and our great location! We can't wait to welcome you back :)

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Guestrelations manager on Mar 6, 2023
Thanks for the feedback.

4/10 Poor

Lucy

Stayed 2 nights in Feb 2023
Response from Guestrelations manager on Mar 2, 2023
Thank you for your review.

8/10 Good

Aleisha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were lovely, holding our luggage on arrival until we were due for check-in some 1-2 hours after arrival. Room was service daily. Tea & coffee available which was a plus for us who drink it very regularly. No fridge which would have been helpful to store water for our outings by foot. Room was clean. There was only 1 downfall (quite literally) that was problematic for us. The room was approximately 15-30 degrees slanted / off balance so everything from the bed to the TV was on a slant. At night when we would wake & try to get up to use the bathroom as an example it was very hard to keep stable when your half asleep. We thought it might affect our sleep but it appeared not to, possibly because we were so tired from site seeing. None the less we had an enjoyable stay.
Stayed 2 nights in Feb 2023
Response from Guestrelations manager on Feb 27, 2023
Dear Aleisha, thanks for taking the time to review your stay and we are glad that you had a great trip visiting the city. The hotel does have some rooms which are definitely on a slant. We cannot do anything to correct this until the hotel will have a complete fefurbishment as the floors will have to be changed to improve this. We hope in time to be able to make these changes. In the meantime we can glad that it didn't affect your sleep or your stay overall.

8/10 Good

Mairi

Traveled with partner
Liked: Staff & service, amenities
Very friendly welcoming staff. Old fashioned room, but quiet & comfortable. The room was rather warm, and the bath was difficult to climb into, to use the shower. Very good continental breakfast, and staff were happy keep our luggage after checkout, until we were ready to return home. The garden looks fantastic! Would love to return in warmer weather! Oh, and the wine list was rather limited!
Stayed 1 night in Feb 2023
Response from Guestrelations manager on Feb 25, 2023
Dear Mairi, thanks for your detailed and valued feedback. We use this to train and continiously improve our services where we can.We hope to welcome you back soon, or at least in the Summer when you can enjoy a drink in the Garden:)

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money.
Whilst the staff were pleasant and friendly, the hotel was very tired- shame as the building itself was obviously once quite lovely. We were out in a bedroom that obviously doubles up as some sort of meeting room. A superior double but we were effectively on a camp bed- one that pulls down off the wall. We had to ask for a duvet, no breakfast tea, very basic and worn. Security was awful- just a little bolt into the garden area. The air con unit was nicotine stained and noisy which meant we were very cold in the room. Not a comfortable room you’d want to spend any time in really.
Stayed 3 nights in Feb 2023
Response from Guestrelations manager on Feb 24, 2023
Thanks for taking the time to review your stay with us. Sounds like you stayed in one of our large purpose-designed multi-functional rooms. Sorry to hear it was not to your liking. We don't disagree that the hotel would benefit from a refurbishment and we hope to be able to do so in the future. Thanks for the valuable feedback, we appreciate it

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in location
Quiet environment and great in location. Walkable to the centre of London. But the hotel facilities looks a bit old and the room Wi-fi is quite slow. Overall this is still a good place to stay for traveling.
Stayed 2 nights in Feb 2023
Response from Guestrelations manager on Feb 22, 2023
Thanks for taking the time to review your stay with us. We are delighted you enjoyed your visit to our great location.

4/10 Poor

KEVIN

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
room was cold
Like most central London hotels, the hotel was ok but a bit run down/in need of refurbishment. Stayed here in early Feb and there was hardly any heating on in the room. The blanket on the bed was very thin as well and more suitable for the summer. Had to sleep with my coat on.
Stayed 1 night in Feb 2023
Response from Guestrelations manager on Feb 14, 2023
Thanks for your feedback. We are sorry to hear that things were not 100% on the day. We use all feedback to help with training and improving our services.The heating in the bedooms are controlled by individual thermostat. Please accept our apologies for any shortcomings on our part.

8/10 Good

Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and prompt. The hotel was clean and closely situated for Underground, shopping, food, and the British Museum was just around the corner. I would stay here again.
Stayed 7 nights in Jan 2023
Response from Guestrelations manager on Feb 6, 2023
Dear Charlotte, thank you for taking the time to review your stay. We are delighted your enjoyed our great location and look-forward to welcoming you back again.

4/10 Poor

Andrew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and tired - needs a full facelift and overhaul. Expensive for pops quality.
Stayed 1 night in Jan 2023
Response from Guestrelations manager on Jan 27, 2023
Thank you for sharing your thoughts with us. We appreciate the valuable feedback.

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023
Response from Guestrelations manager on Jan 26, 2023
Thank you for taking the time to review your stay .

8/10 Good

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay!
My daughter and I stayed the night before an operation at Great Ormond st. It was well located for this within 10 minutes walk. We stayed in one of the less modern rooms but it was clean and the bed was comfortable and the room was well equipped. The shower was good with plenty of hot water. The only issue was intermittent Wi-fi and lack of sockets near the bed for charging. I'm sure a carefully placed extension lead could sort that.
Stayed 1 night in Jan 2023
Response from Guestrelations manager on Jan 26, 2023
Dear Leanne, we hope the operation went well and that you (your daughter) is fully recovered.Thank you for your review and valuable feedback.With all good wishes

6/10 Okay

Marilyn

Liked: Amenities
I liked this property for the location. For a 4 Star Hotel though it was pretty run down. No extra blankets in the room and it was cold even with the radiator. Asked for blankets and received them although whoever answered the phone at reception seemed surprised that I would want one. Felt a bit nervous my second night after the concierge knocked on the door to say a strange odour had been noticed in the building and they were checking the rooms. At first I didn't want to answer as I hadn't requested anything but finally when the situation was explained it was okay. The location is fabulous. Right beside The British Museum, super convenient to the Russell Square Tube station from where you can go anywhere including Heathrow. Also convenient to Kings Cross Station. Easy to walk to shops on Oxford Street and anywhere in that vicinity but it just didn't seem like a 4 star hotel. I didn't eat there so I can't comment on the food.
Response from Guestrelations manager on Jan 16, 2023
Dear Marilyn, thanks for taking the time to review your stay with us. We are glad you enjoyed our fabulous location. Sorry to hear that you were not comfortable with the staff checks. Our team do regular checks to ensure our guests are safe so we are sorry this was not explained to you initially.We hope to welcome you back again.

6/10 Okay

Graham

Business traveler
Liked: Cleanliness, staff & service
would need decorated and modernised
Response from Guestrelations manager on Jan 12, 2023
Dear Graham, thanks for your feedback, we appreicate it.Best wishes

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2022
Response from Guestrelations manager on Jan 8, 2023
Thank you for your review. We appreciate your time

6/10 Okay

Debra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2022
Response from Guestrelations manager on Jan 10, 2023
Thank you for taking the time to review your recent stay. We hope to see you again.

4/10 Poor

Hilary

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointing and expensive. The room was on lower ground floor with a horrid basement outlook from the window. The furniture was heavily scratched. A heater was provided as the central heating didn't work. All the decorative bed coverings and pillows had been removed. It reminded me of servants quarters in the basement.
Response from Guestrelations manager on Dec 7, 2022
Dear Hilary, we are so sorry to hear of your disappointing stay. The hotel does offer more spacious superior and executive rooms on the upper floors. The decorative items were removed during Covid to minimize touch points in the rooms, as we continue to live with Covid the hotel took the decision not to replace them.

4/10 Poor

Paul

Traveled with partner
Disliked: Property conditions & facilities
Out dated deco, need of a good paint and refurbishment. Smallest double bed I have ever seen. Great location walking distance to Oxford street shopping and theatre’s.
Stayed 2 nights in Oct 2022
Response from Guestrelations manager on Nov 1, 2022
Dear Paul, thank you for the feedback, we appreciate it.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, staff & service
The staff were very good and the hotel well presented. However, the temperature was very warm and no control in the rooms
Stayed 1 night in Oct 2022
Response from Guestrelations manager on Oct 31, 2022
Dear Keith, thanks for the review, which we really appreciate. We have had a few comments in the last few days about the rooms being a little too warm, we will get the maintenance team to adjust this.We hope to see you again soon.

6/10 Okay

Lyn

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Fair
The hotel is in a good location. Good lift. The beds are very hard and the floors are not even. The staff are friendly. The breakfast is fair. No cereal for gluten free and could not have the continental breakfast, do not cater for celiac. No air conditioning but could open windows but was hot.
Stayed 2 nights in Sep 2022
Response from Guestrelations manager on Sep 29, 2022
Dear Lyn, thank you for taking the time to provide us with some feedback on your recent stay.Whilst we do not have a full range of cereals suitable for people who are coeliac we do provide:Gluten free bread on request (so it is not contaminated with the gluten bread)Fresh Fruits CheeseHam and salamiTurkey slices cuccumber and tomato slices EggsSausagesBaconGrilled TomatoesBaked BeansmushroomsSaute potatoesYogurt We are always happy to discuss and do our best to cater for customer's dietary requirements if brought to our attention.The hotel does not advedrtise AC but does provide a fan in all guests bedrooms. Windows are on restrictors for security reasons. We hope we will have the opportunity to serve you again.

8/10 Good

Dipesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guestrelations manager on Sep 7, 2022
Thank you for taking the time time to review your stay.

4/10 Poor

Ann

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Paid for a superior room for 5 day business trip.Which initially I was given a room in the basement but as I was on my own there were external steps down to the basement which meant I could not open any windows as this was road side and didn’t feel safe.Offered an alternative room on 2nd floor.The room was smaller but hotter.Use of a fan in room as very hot weather.However the tv seemed to switch it self off intermittently.Asked for it to be looked at on 2nd day /3rd day which they did however same thing with the tv every evening.The shower was good.Disapointing Stay.Location is good though.
Stayed 5 nights in Aug 2022
Response from Guestrelations manager on Sep 7, 2022
Dear Ann, thank you for providing us with feedback. Sorry to hear there were some disappointing elements. Your feedback has been shared with the operations team.

8/10 Good

Valerie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Very dated rooms. Ripped bedding, bathroom tiles very loose, stained curtains and shabby furniture. On the plus side the staff very great and so was the location but would not go back.
Stayed 2 nights in Aug 2022
Response from Guestrelations manager on Aug 22, 2022
Dear Valerie,thank you for for taking the time to review your stay with us. We appreciate the feedback and will share this with the operations team for review.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was extremely well located/central, yet a quiet oasis, the back garden perfect for breakfast and planning the day. Adjacent to the British Museum and so much more. Friendly, helpful staff, room was comfortable.
Stayed 5 nights in Aug 2022
Response from Guestrelations manager on Aug 22, 2022
Dear Shelia, thank you for taking the time to review your stay with us. We are naturally delighted to hear you had a great stay and we hope to welcome you back again.

6/10 Okay

Sharon

Disliked: Cleanliness, property conditions & facilities
Tired and shabby , lots of maintenance and cleanliness issues
Stayed 1 night in Aug 2022
Response from Guestrelations manager on Aug 22, 2022
Dear Sharon, thank you for taking the time to review your stay. We are sorry to hear things were not quite perfect. We will use your feedback in our continious effort to improve and provide the best service for our guests.

10/10 Excellent

martin

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Guestrelations manager on Aug 14, 2022
Dear Martin, thanks for the 5/5 review. We are so glad you enjoyed your stay.

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely helpful staff and nice room
Stayed 1 night in Aug 2022
Response from Guestrelations manager on Aug 14, 2022
Dear Shelley, thank you for this 10/10 review. We are naturally delighted to hear you enjoyed your stay with us. Thank you for acknowleding our wonderful team, they will be so happy to read these comments. We look-forward to serving you again.

4/10 Poor

Angie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
quiet location but,our room was lower ground floor window opened onto dirty courtyard facing fridge door and cleaning cupboards woken by fridge door being shut and boxes being dumped by window !
Stayed 1 night in Aug 2022
Response from Guestrelations manager on Aug 8, 2022
Dear Angie, thanks for providing us with some feedback. We are sorry to hear you were disturbed by the noise from outside. Sadly the hotel staff and facilities are necessary for the functioning of the hotel.

8/10 Good

Ilana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place to stay with a beautiful garden courtyard.
Stayed 5 nights in Jul 2022
Response from Guestrelations manager on Jul 20, 2022
Dear Ilana, thank you for your review, we appreciate you taking the time to share some feedback. We hope to welcome you back again soon.

6/10 Okay

Eric

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stood at the front desk for 15 mins. The front desk didn’t acknowledge me. They appeared to be helping someone, but finally the person at the counter turned around and said that they were just using the desk to write something, not being helped by the front desk representative. So I came the desk and said hello. The desk person didn’t look up and said they’d be with me in a moment. She finished whiting out and writing on some paperwork then asks me my name. She tells me “oh we booked your room hold on” and yells for someone to come over. This person tells me that I need to go to a neighboring property around the block. So then we go around the block, find a new spot to park our car and go to another front desk to start the check in process again. I go to check in, I have a room through the restaurant. I tell her I need to go to my car to gather my things. I immediately come back in and she stops us as we are coming through and asks us if she can help us (like she didn’t remember me from 2 minutes ago). I was not overall impressed by any of it. If the first agent had acknowledged me when I came in I probably could have saved a half hour or more of my time. Otherwise the room itself was fine.
Stayed 1 night in Jun 2022
Response from Guestrelations manager on Jun 16, 2022
Dear Eric, we are truly disappointed to hear of your expereince and this matter will be addressed with the operations team to be reviewed with the staff. Please accept our sincere apologies as this is not the standard of service we usually give or train our team to give.

10/10 Excellent

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, right next to the British Museum, which is free to enter and a great place to pass the time while we waited for check in time. Staff was kind enough to hold our luggage while we went out to explore a bit. Location is great, walking distance from the Covent which has lots of dining options available.
Stayed 2 nights in May 2022
Response from Guestrelations manager on May 16, 2022
Dear Gabriela, thank you for taking the time to review your recent stay. We are glad to hear you enjoyed your trip to London. We hope to welcome you back again soon.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Comfort in Bloomsbury at a reasonable price
This well-located hotel is reasonably priced. However, at £14 the continental breakfast is much too expensive. Overall the hotel is in need of a facelift and some modernisation. Staff are friendly and helpful.
Stayed 4 nights in May 2022
Response from Guestrelations manager on May 10, 2022
Thank you for taking the time to write us a review. We are glad you found the location and hotel convenient for your stay in London. We think our continental breakfast is well-priced compared to other hotels in the same location which sells continental breakfast circa £24.00 pp. We do hope to serve you again in the future.

6/10 Okay

Verified traveler

Traveled with family
Room very hot. No air conditioning or fridge. Window was dirty. Left the window closed otherwise flies were entering the room. For one night ok, could not stay any longer due, to the heat in room. Location very good. Day receptionist not very hospitable. Needs training in how to communicate with people.
Stayed 1 night in May 2022
Response from Guestrelations manager on May 10, 2022
Thank you for taking the time to provide us with some feedback which we use to improve our services. We are sorry to hear your room was too hot and the operations team will be looking into this further to ensure all guests have the right temperature set in their room. We are glad you found our central location perfect for your visit to the city and we hope you will visit again. Your comments about the receptionist have been adressed by managmement.

4/10 Poor

Shaun

Business traveler
Liked: Staff & service
For the day that I stayed the price was competitive with other hotels I looked at and the location is great. I was given a room on the lower ground floor and it was really warm to the point I didn't sleep even with the Fan that was provided in the wardrobe. It was only 15C in the day so no room should be this warm. At 4am a drunken fellow resident starting banging down the front door for about 10 minutes so all in all not a pleasant experience.
Stayed 1 night in Apr 2022
Response from Guestrelations manager on May 10, 2022
Dear Shaun, thank you for your feedback following your stay. We are sorry to hear there were elements of your stay which you were not entirely satisfied with. We can only apologize for any disturbances by other hotel guests. Your comments have been passed onto the operations team to investigate. We hope to be able to welcome you back.