Ratings based on 66 Verified Reviews

3.5 out of 5
38% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Oct 4, 2017
Constant smell of smoke in the building. Room not stocked with anything for the kitchen. The rooms are small in comparison to nearby places You can do much better in similar hotels around the area for the same price.
Comment from Hotel Management
Oct 4, 2017 by Hotel Management , Hotel Management
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Detroit

Never again

Posted Aug 23, 2017
They priced gauged due to the festival that weekend. Check-in was long only to be told that the two rooms I paid for would not be together and there would be no housekeeping service during the weekend it was extra. We would have to return our dirty towels to the front desk in exchange for new ones. The first room we received was dirty there was a dead bug on the floor in the bathroom and a strong smell of smoke. After me and my husband bought I scenes for the smell we soon discovered the door lock was broken. I was in the shower when I found that out and the door was opened from the outside with no key. After we were moved to another room, that room was a sauna because the a/c had not been turned on. It took hours to cool off. The "queen" size bed might as well been a twin because with two of us in there one shift put you nose first into the wall. Not worth the money they charged and to still be 20 + minutes away from the concert.
Comment from Hotel Management
Aug 26, 2017 by General Manager , Hotel Management
Ryane, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in making this happen or you. Be assured your concerns have been shared with the appropriate teams in an effort to be diligent moving forward. We deeply regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
3 out of 5
by Joanne

Extended Stay Blueash on Kenwood roard

Posted Aug 22, 2017 on Hotels
I was expecting two queen size beds in this room and they were regular size. Person checking us in was distracted with a phone call and talking with another person waiting in the area when we checked in. Had to wait 10 minutes. Condition of room and motel was just OK.
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Joanne, thank you for staying with us and letting us know your overall visit was pleasant. However, I am sorry for not meeting your expectations and for the service issue you experienced. We have discussed your concerns with the appropriate staff members, and we have instituted additional training to ensure we better serve our guests. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
3 out of 5
by A verified traveler from Costa Rica

Posted Aug 21, 2017
To small, and basic . Very basic room. I did not know there was no maid service. Alone, I would go back. With my husband no!! He was very uncomfortable.
Comment from Hotel Management
Aug 23, 2017 by General Manager, Hotel Management
Ana, thank you for staying with us. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We hope you will consider giving us another chance so we can serve you both much better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

Wii not stay again

Posted Aug 19, 2017 on Hotels
Unsatisfied
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 16, 2017 on Hotels
The stay was good, but when I first got there about 1:00 am I checked in with no problem, but my room, I walked in and the room wasn't cleaned. I called the desk and she immediately gave me another room and she brought the key to me. Problem solved.
Comment from Hotel Management
Aug 18, 2017 by Manager, Hotel Management
Thanks for being our guest at Extended Stay America. Although I am sorry for the issue you encountered in your room, we are happy we were able to resolve the issue to your satisfaction. We hope you will give us another chance to serve you better. Sincerely, General Manager
2 out of 5
by Tracy

Only took 3 rooms to get it correct a little!

Posted Aug 16, 2017 on Hotels
Well when we got there the first room they gave us smelled like mildew. Room #2 spelled like Indian food. Room #3 was not winner but better than the first two. Breakfast was not advertised as the site suggests. I was thinking a breakfast bar is was table. There were city works that were onsite till 1am in case the power went out however they were drinking and being loud until 1am. Power was on lock down. To add to it, there was a Stay America down the road that looked much better. We drive past that several times.
Comment from Hotel Management
Aug 18, 2017 by Manager, Hotel Management
We sincerely apologize that you were not satisfied with your accommodations and for any disturbances. A relaxing stay is important, so we understand your frustrations. We invite you to stay with us again so you can have a quiet, comfortable stay which will leave you with a positive lasting impression fo our hotel and our brand. Thank you, General Manager
4 out of 5
by Thomas

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Cincinnati - Blue Ash - Kenwood Road. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Jul 21, 2017 on Hotels
Front desk person was in the parking lot on her phone when I went to check in. She was friendly and professional when she returned. Very unfriendly person loitering around a bench near the front door who made some rude comments. No one at the front desk during check out. No shampoo in the shower. continental breakfast was only breakfast bars and some coffee. I would just advertise it as it is. Coffee and breakfast bars.
Comment from Hotel Management
Jul 24, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
3 out of 5
by A verified traveler from Columbus, OH

Close to my work

Posted Jul 15, 2017
Pros: Location
Cons: To be fair, it was hot and very humid outside, but I couldn't get the moisture out of the room using the AC/fan without freezing. Towels never dried.
Located in an industrial area. Ordered a coffee maker for my room and it was delivered dirty with a coffee/filter still in it. Everything eared to be clean, however I sanitized everything anyway. People were sitting outside on the benches near the entrance at 2:00 am on a Friday, talking loudly - right outside my 1st floor room. :/
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you for your visit. Although our location was perfect for your needs, we are sorry for the housekeeping and maintenance issues you experienced and regret the inconvenience it caused. I will be sure to share your concerns with the respective teams in an effort to improve our performance. We also apologize for the noise issues. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. Please give us another chance to serve you better in the future. Sincerely, General Manager