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Reviews of Red Roof Inn Cincinnati Northeast - Blue Ash

2 out of 5
Red Roof Inn Cincinnati Northeast - Blue Ash
5900 Pfeiffer Road, I-71 At Exit #15, Pfeiffer Road, Cincinnati, OH

Reviews

6.4
Rating 10 - Excellent. 180 out of 955 reviews" "
Rating 8 - Good. 266 out of 955 reviews" "
Rating 6 - Okay. 211 out of 955 reviews" "
Rating 4 - Poor. 134 out of 955 reviews" "
Rating 2 - Terrible. 164 out of 955 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Levlin

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Room not cleaned when entering. Ice machine had “Toxic “ wrote on it. Dirty linens. Stayed one night. Noises above room all night.
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on Apr 13, 2024
Hello Levlin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. An unclean room, dirty linens, along with the other highlighted issues; isn't the level of service that Red Roof stands for. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Tabatha

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is disgusting. I was very disappointed for a place like this in the Blue Ash area.
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on Apr 2, 2024
Dear Tabatha, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies the properties were not up to your standards. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Jerry

Traveled with partner, Traveled with pets
Liked: Cleanliness
Was right off the interstate. Close to where I needed to go.
Stayed 4 nights in Mar 2024
Response from Chirell RediResponse Specialist on Mar 26, 2024
Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our convenience in being right off the interstate. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Elizabeth

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Will never go to this hotel again.
Stayed 1 night in Mar 2024
Response from Kerry-Lee RediResponse Specialist on Mar 25, 2024
Dear Elizabeth, Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience was less than ideal due to any hinderance faced. In the future, please post additional comments so we can know where we went wrong and what to improve on. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

6/10 Okay

Levlin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Recordo, Rediresponse Specialist on Mar 23, 2024
Hello Levlin, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Amy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was filthy. Yellow sheets with holes yellow towels. Dirty curtains and windows.
Stayed 3 nights in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 27, 2024
Dear Amy,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of our location, the sheets not being to your liking and the other issues which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kamaria RediResponse Specialist on Feb 26, 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I are disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 13, 2024
Hello Jeffrey,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

10/10 Excellent

Lee

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay the staff is friendly
Stayed 3 nights in Jan 2024
Response from Oniel Rediresponse Specialist on Jan 11, 2024
Hi Lee,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please don't be shy to reach out to our front desk immediately. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

8/10 Good

marsha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Dec 10, 2023
Hello Marsha, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Dec 6, 2023
Hello Timothy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 Terrible

angel

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place waa terrible. Leaking pipes literally... door security compromised...unknown stains on walls and valences
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on Nov 18, 2023
Dear Angel, Thank you for taking the time to tell us about your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the upkeep of the property and the leaking pipes as you described. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

8/10 Good

Danielle, Dayton

Stayed 1 night in Nov 2023
Response from OnielRedRoof Management on Dec 3, 2023
Hi Danielle,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair price for the quality of hotel. The location is close to several stores and restaurants, and right off the highway.
Stayed 2 nights in Jun 2023
Response from Kamaria RediResponse Specialist on Nov 3, 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 Poor

Laura

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly service, disgustingly service
The front desk attendant was very friendly upon arrival. We were checked in quickly. We went to our room and there were crumbs still on the desk, and water splatters on the bathroom counter (which you could see had been very quickly wiped over, but not actually cleaned). I clean for a living so could tell this room had not actually been cleaned. When picking up the phone to call front desk, the phone was plugged in, but dead. I called them on my phone and he was understanding and immediately offered to change rooms. That was a quick process as well. The second room was not great, but at this point i didn't want to keep moving around with my kids. The walls were extremely dirty, with what appeared to be a dirty handprint next to the headboard. The shower had soapy water marks on the wall, so it appeared only the tub had been scrubbed clean. The toilet was very slow to flush.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 14, 2023
Dear Laura, I appreciate you sharing your feedback following your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It's great to read that you were pleased with the hospitality of our staff. However, I sincerely apologize for the uncleanliness of the room, the shower situation and the other highlighted concerns that hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I reserved a handicappped accessible room and was given a standard room. The next room was handicapped but....the bathroom floor was filthy with feces on the wall. We washed the wall and floor with towels provided by the front desk and rinsed with water dribbling from the broken showerhead. Many other features did not work as well. What a dump.
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on Oct 8, 2023
Dear Jane,Thank you for taking the time to tell us about your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies that you did not get the room type you reserved, the cleanliness did not meet your expectations and the broken shower which hindered your stay. I have shared your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Aj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Toni-Ann RediResponse Specialist on Oct 5, 2023
Hello Aj,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

adolfo

Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on Oct 2, 2023
Hello Adolfo,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Hope

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff just comes in your room at 8 am
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on Sep 26, 2023
Dear Hope,Thank you for taking the time to tell us about your experience at the Red Roof Inn Cincinnati Northeast - Blue Ash. I am glad that we earned your 5/5 score. However, you mentioned that staff just go into your room at 8 am. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof Management RediResponse Specialist

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
1st room was dirty and smelly, also refrigerator didn't work. 2nd room was even more dirty. Walls falling apart and extremely dirty. 3rd room was still dirty and sheets were torn. We DREADED going back there at the end of the night. We went and found another hotel.
Stayed 2 nights in Sep 2023

4/10 Poor

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Xao RediResponse Specialist on Sep 12, 2023
Hello Alexis,Your review of the Red Roof Inn Cincinnati Northeast - Blue Ash was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. Red Roof would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

4/10 Poor

Patricia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bed and the bathroom was dirty.
Stayed 2 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on Sep 5, 2023
Hello Patricia, Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 2/5 score. The issues you brought to our attention regarding the uncleanliness of your room and bed are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Chungyin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
1. Have lots of stains in the room. 3. The fire alarm and splashing system seems doesn’t work, lots of cobweb on it. 5. They don’t even have onetime use plastic cup in the room! Don’t know how to brush my teeth without it. 6. The light in restroom is sensitive light, which means either you need to wave your hand or click on the button thousands time you take a shower or using bathroom, or, you do it totally IN THE DARK!
Response from Toni-Ann RediResponse Specialist on Sep 5, 2023
Dear Chugyin, Thank you for leaving a review of your stay with us. We are disappointed that your stay was less than satisfactory due to the issues you described regarding stains in the room, lights not being to your liking and no plastic cup. This is not the experience our guests usually have with us and for that we apologize. We appreciate you bringing this to our attention however, as we strive to continuously improve the quality of our services. Thank you for choosing RedRoof. We hope you have a good day. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Found a bed bug in the room and went up to get a new room and the night person didn’t care and threatened to make me leave the hotel because “he just got there and didn’t have energy for this”. I’ll never even think about staying at that hell hole again.
Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
Hi Jesse,Thank you for sharing your feedback with us. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash was saddened to see your 1/5 score. You indicated that the listed insect and the poor interactions with staff hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Please know your voice is important to us and we will be using the feedback you provided to try to make improvements to ensure we offer a better experience for our guests in the future. Thank you again for sharing with us and we wish you all the best in your future endeavors.Regards,XaoRediResponse Specialist

2/10 Terrible

Clarinda

Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Sep 13, 2023
Dear Clarinda, Thank you for your feedback following your experience with us at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. In response to any hindrances highlighted we sincerely apologize for the less than ideal experience. In the future, please consider adding detailed comments to your review to let us know what we’re doing well and where we can improve. Feedback from our guest is always welcome as we strive to improve. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

2/10 Terrible

Marcel, Duluth

Disliked: Cleanliness, staff & service, property conditions & facilities
stay away from this dirty place. unless it’s only emergency stay overnight
Stayed 4 nights in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Showering in the dark
The place has declined some since i.last stayed there years ago. The room was clean and the staff was friendly and helpful. But everything was old and could be freshened up some. The worst thing was the lights in the bathroom and at the sink. The owner took out light switches to install motiin sensor activated lights. Those lights only stay on 20-30 seconds before turning off again. It is a nuisance. Do you like showering in the dark? I dont. But that is what happens. When showering, because you're on the other sideof the shower curtain tge sensor cant sense you moving. So the light turns off every 20-30 seconds forcing you to wiggle the shower curtain to turn.the light back on. That happens repeatedly. Tgere didn't seem to.be any way to force tbe light to stay on.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 19, 2023
Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It's great to hear that you were pleased with the cleanliness and the hospitality of our staff. However, I am sorry that the lighting situation hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 18, 2023
Dear Eric, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. It was great to hear that you had a good time while with us and was pleased with our clean rooms. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

6/10 Okay

Nichole

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Gabrielle RediResponse Specialist on Aug 15, 2023
Thank you for taking a moment to leave a review, Nichole. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash were disappointed to see your 6/10 score following your stay. In order to understand what prompted your score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

2/10 Terrible

Michael Kiersh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay there. Too gross & decrepit
Stayed 1 night in Aug 2023
Response from Oniel Rediresponse Specialist on Aug 15, 2023
Hi Michael,Thank you for taking the time to write a review of your stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. You indicated that you found our hotel to be old and worm, please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

6/10 Okay

juan

Traveled with family
Stayed 2 nights in Aug 2023
Response from Linton Rediresponse Specialist on Aug 9, 2023
Dear Juan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cincinnati Northeast - Blue Ash and I are disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

10/10 Excellent

Nancy, Ashville

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom door knob was loose and fell off. I will let front desk know when checking out.
Stayed 1 night in Aug 2023
Response from Tianna RediResponse Specialist on Aug 5, 2023
Hello Nancy, Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score following your recent stay at the Red Roof Inn Cincinnati Northeast - Blue Ash. I'm so glad we earned your 5/5 score. Please accept our sincerest apologies for the broken door knob, I have shared your feedback with management to ensure that your concerns are addressed.Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Tianna RediResponse Specialist

4/10 Poor

Danny

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms in bad shape. First room i was given the bathroom and vanity lights did not work. Second room had what looked like mold on the ac unit vent. Thr bathroom had 2 cans of pop left open on the ground. No towels for the shower. Extremely poor conditions.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on Aug 2, 2023
Hello Danny,Thank you for taking the time to leave your feedback regarding your recent visit at the Red Roof Inn Cincinnati Northeast - Blue Ash. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lights as they did not work, the possible mold you described and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not achieved that with you.To uphold our company's high standards, I have shared your feedback with management to ensure that your concerns are addressed. We’re sorry to hear your last stay was less than ideal. We’d love if you considered giving us another change to win back your trust on your next stay.Sincerely,TiannaRediResponse Specialist

6/10 Okay

Matloob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Tianna Rediresponse Specialist on Aug 2, 2023
Dear Matloob,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash are happy to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Regards,TiannaRediresponse Specialist

10/10 Excellent

Luis

Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on Aug 18, 2023
Hello Luis,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cincinnati Northeast - Blue Ash appreciate your 5/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

4/10 Poor

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no iron or iron board. No refrigerator and chipping paint on walls
Stayed 1 night in Jul 2023

4/10 Poor

Alexander

Stayed 1 night in Jul 2023
Response from Xao RediResponse Specialist on Aug 13, 2023
Hello Alexander,Your review of the Red Roof Inn Cincinnati Northeast - Blue Ash was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Gas station convenience stores nearby. That’s about it for food and drink unless you like Bob Evans which is across the street. Lamp in room was missing its bulb. Bathroom door knob had practically fallen off and was inoperable. Bathroom door wouldn’t full close. My room was near pfieffer rd which is a busy thoroughfare so street noise could be heard most of the day except when AC was running which was very loud.
Stayed 3 nights in Jul 2023

2/10 Terrible

Khalif

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 21, 2023
Hello Khalif, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Tammy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was actual blood on the bedding. The floors were filthy. The smell was terrible. If it wasn’t for having driven 16 hours straight we would have slept in our car instead!
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 21, 2023
Dear Tammy,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as uncleanliness and an unpleasant odor in the room among other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

2/10 Terrible

ERSOZ

Disliked: Cleanliness, property conditions & facilities
Old matery, need a renovation.
Stayed 1 night in Jul 2023
Response from Antonio,RediResponse Specialist on Jul 21, 2023
Dear ERSOZ,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the property needing a renovation. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on Jul 12, 2023
Thank you for sharing your 5/5 rating with us, Mark. Our staff at the Red Roof Inn Cincinnati Northeast - Blue Ash was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share. Once again, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRediResponse Specialist

2/10 Terrible

Osinachi

Traveled with partner
Dirty room bathroom, walls, bed had hair in it burnt comforter and curtains, room didn't look like the picture on the website.
Stayed 2 nights in Jun 2023
Response from Kamaria RediResponse Specialist on Jul 10, 2023
Dear Osinachi,Thank you for taking the time to tell us about your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am sorry that your experience did not meet your expectations due to the lack of cleanliness of the bathroom, the bed and the other issues highlighted which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,KamariaRediResponse Specialist

6/10 Okay

Aleksander

Traveled with partner
Disliked: Cleanliness, staff & service
The Housekeeping staff were very polite & helpful, the back of the property has a wooded area; that’s probably the most pleasing thing about the location. There’s a Bob Evans across the street; so you don’t have to worry about cooking (:
Stayed 12 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jul 6, 2023
Dear Aleksander, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. We appreciate your kind remark highlighting our very helpful and polite staff and our close proximity to restaurants. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

6/10 Okay

Codi

Disliked: Cleanliness, property conditions & facilities
Response from Kerry-Lee RediResponse Specialist on Jul 5, 2023
Dear Codi, We at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

jennifer

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property was not clean and air conditioner barely worked. Slept on top of the sheets and sweated all night. Not clean at all. Would not recommend.
Response from Kerry-Lee RediResponse Specialist on Jul 2, 2023
Dear Jennifer, Thank you for taking the time to tell us about your experience at the RED ROOF INN ROCKY MOUNT - BATTLEBORO. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the air conditioner that barely worked. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee RediResponse Specialist

8/10 Good

Jeff, Spencer

Liked: Cleanliness, staff & service
All was good except the bathroom had stains in tub and sinks.
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Jun 29, 2023
Hello Jeff,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. We appreciate your 4/5 rating following your stay. It's great to hear that you had a good stay despite the highlighted issues with our tub and sinks. Please know that we do value your business and will take your comments into consideration. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

4/10 Poor

Megan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was unfriendly. Room didn’t feel clean. Little to no lighting in the parking lot. Felt unsafe. We actually ended up leaving and did not even stay.
Stayed 1 night in Jun 2023
Response from Recordo Rediresponse Specialist on Jun 29, 2023
Dear Megan,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. It's truly disheartening to hear that your stay fell short due to the unprofessional encounter you highlighted, limited lighting in the parking lot which caused you to feel unsafe, and the cleanliness of our rooms not to your standard. Please know that we do value your business and will take your comments into consideration. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Tonya

Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Jul 20, 2023
Hello Tonya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

6/10 Okay

Ludovick

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is not a 6.4 its a 3.4
The room should be rated at 3, the bathroom walls have blood and vomite stains, the floor sides are full of debri. The door has stains. The wall fan is full of dust This is not a 6.4 sorry please evaluate the hotel again
Stayed 2 nights in Jun 2023
Response from Kerry-Lee RediResponse Specialist on Jun 26, 2023
Dear Ludovick,Thank you for your feedback following your experience at the RED ROOF INN CINCINNATI NORTHEAST - BLUE ASH. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that your stay was less than ideal due to the highlighted uncleanliness. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRediResponse Specialist