Indoor pool

Reviews of Wingate by Wyndham - Cincinnati - Blue Ash

3 out of 5
Wingate by Wyndham - Cincinnati - Blue Ash
4320 Glendale Milford Rd, Cincinnati, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 566 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tyona

Traveled with family
Disliked: Cleanliness, staff & service
Decent breakfast, affordable pricing. Room could have been cleaner. Managed walked in room without knocking at 10:30am , after I did pre check out and noted that I was checking out at 11:00am . I was in shower and my 5yr old daughter was sitting at desk eating cereal. She was terrified and I must note he never knocked . As I was showering with the door open.
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Steven

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay in 6 weeks. Everything was great as was the first stay. This time my wife traveled with me. She agrees with my assessment of our stay.
Stayed 2 nights in Apr 2024

6/10 Okay

Christina

Traveled with family and small children
Liked: Staff & service
You can tell the hotel has been there for awhile. Our room showed its wear and tear. I’m not sure I would stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Katrina, Ypsilanti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the quiet and the great free breakfast variety.
Stayed 2 nights in Mar 2024

6/10 Okay

Vincent

Stayed 4 nights in Mar 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 18, 2024
Dear Timothy,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and that you found us to be easily accessible. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Mike B. on Mar 11, 2024
Dear Mary,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a 4/5 but please know that we always strive for a 5/5. Please let us know if there were any areas that we could improve on next time in order to earn the 5/5 score. I will share your scores with our team, who I am certain will be encouraged. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike B. on Mar 11, 2024
Dear Carolyn,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Taylor

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Staff was friendly and the free breakfast was a nice bonus
Stayed 3 nights in Feb 2024
Response from Mike NB on Mar 11, 2024
Dear Taylor,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 4/5 and thank you for your very kind words about the friendly staff and that you enjoyed your stay and breakfast. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mike B. on Mar 11, 2024
Dear Nina,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 4/5. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice clean room.
Stayed 1 night in Dec 2023
Response from Mike B. on Mar 11, 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and thank you for the kind words about having a nice clean room. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike B on Mar 11, 2024
Dear Karen,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Zach

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Mike B on Mar 11, 2024
Dear Zach,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored us a 3/5 but please know that we always strive for a 5/5. Please let us know if there were any areas that we could improve on next time in order to earn the 5/5 score. I will share your scores with our team, who I am certain will be encouraged. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Linda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. For me the best thing was the comfortable bed and pillows.
Stayed 1 night in Feb 2024
Response from Mike B. on Mar 11, 2024
Dear Linda,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 10/10 and thank you for your kind words regarding our friendly staff and I am happy to know that the best thing was our comfortable bed and pillows. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Luc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy check-in
Quick and easy check in...much appreciated!
Stayed 1 night in Dec 2023
Response from Mike B on Mar 11, 2024
Dear Luc, Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 10/10 and your kind words regarding your quick and easy check in. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Jan 2024
Response from Mike B on Mar 11, 2024
Dear Marie,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and your kind words regarding you finding our staff to be very friendly and helpful. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent experience.
Really quite good. I missed the coffee pot in the room, but the coffee from the breakfast area was quite pleasant. All in All, it was a pleasant experience.
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Mar 18, 2024
Dear J,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 8/10 and for your kind words about the pleasant experience and coffee. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations.Please know we do have coffee makers available at the front desk per request. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

ramona

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay with no problems.
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Mar 18, 2024
Dear Ramona,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and for your kind words about having a very good stay with no problems. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant General Manager on Mar 18, 2024
Dear Yvonne,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

ENRIQUE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable property
Stayed 4 nights in Nov 2023
Response from Assistant General Manager on Mar 18, 2024
Dear Enrique,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and for your kind words about you finding us to be a comfortable property. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Howard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in quiet location. Excellent breakfast buffet; many choices.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and for your kind words about finding us to be a nice hotel in a quiet location and that you found our breakfast to be excellent with many options. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rita, Fayette

Traveled with family
Liked: Cleanliness, property conditions & facilities
The mattress was firm which I love. It was very quiet which I love. The bars of soap were too tiny and the breakfast bar should have been open until 10 am.
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 5/5 and for your kind words about loving the firm mattress, being a very quiet location. I will share your scores with our team, who I am certain will be encouraged by your remarks. We do apologize about the bars of soap being tiny and the breakfast not being open later than 10AM. Please know that we appreciate your feedback and we are constantly looking for ways to elevate our guest experience. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The room had a funny smell, almost like car exhaust. The staff was all super friendly and helpful. The area was quiet and the beds were nice as well.
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Mar 18, 2024
Dear Melissa,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 4/5 and for your kind words about our staff being friendly and helpful. I am also happy to hear you found the area was quiet and are beds to be nice. I will share your scores with our team, who I am certain will be encouraged by your remarks. I do apologize about the funny smell you experienced, please rest assured we are looking into this to prevent any future occurrences. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Michael

Stayed 1 night in Nov 2023
Response from Assistant General Manager on Mar 18, 2024
Dear Michael,Thank you for taking the time to tell us about your experience at Wingate by Wyndham Cincinnati/Blue Ash. It is always a pleasure to receive positive feedback.I am particularly pleased that you scored your stay a 10/10. I will share your scores with our team, who I am certain will be encouraged by your remarks. Here at Wingate by Wyndham, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
Very comfortable from beginning to end!
Stayed 1 night in Nov 2023

6/10 Okay

Jordan

Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the cleanliness and friendly staff! With many choices available we have found this to be our go-to place when in town visiting family.
Stayed 2 nights in Oct 2023

8/10 Good

Troy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean facility and the room design is very nice. We got everything we expected from our stay. I'm glad the pool was open.
Stayed 1 night in Oct 2023

8/10 Good

Claude

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Facilities are a little dated. Staff was friendly and responsive. Breakfast was full featured. Parking was good. Location was really great for my purpose.
Stayed 2 nights in Oct 2023

8/10 Good

Leah, Indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and the bed comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

Lynn

Stayed 1 night in Oct 2023

10/10 Excellent

Shanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here. It’s right across from Summit park which gives us a chance to let our kid run off some energy. Staff is always nice and helpful :)
Stayed 1 night in Sep 2023

6/10 Okay

Dan, Saint Louis

Traveled with group
Liked: Cleanliness, staff & service, amenities
The overall facility is in need of updating. The air con in our room as well as our friends' room did not work. Other than that, it was OK.
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven, Westerville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always stay at this hotel when visiting family that lives in area. Nice place, but always understaffed.
Stayed 1 night in Sep 2023

4/10 Poor

Briana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

marie and steve

Traveled with family
Liked: Property conditions & facilities
Easy to get to
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Travis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in; the system wasn't reading my transaction from my credit card though it showed approved. I was very hesitant in re-entering my information in fear it would charge. After multiple attempts by staff to run my card, I was charged 4 times and now it will take up to 10 days to get my money back, thought it was conveyed that this would not happen. After speaking with staff on reversing these charges, it proved to be futile and very frustrated. My keys did not work on my door when I first arrived, so I had to get back in touch with staff to resolve the issue, again frustrating. The breakfast choices did not look nor taste fresh, so I had to look elsewhere. I don't think that I would be a very good spokeman on behalf of Wingate after my past stay.
Stayed 2 nights in Sep 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable bed, close to restaurants. Nice Breakfast.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Understaffed and tired facility
Before booking, the hotel got good reviews, but it was not a good experience. Upon checking-in (after 3pm), we had to wait another 45 minutes for our room to be ready. Upon getting to our room, the room temperature was 76 degrees. It was near 95 outside (summer in Cincinnati). I showered before heading out, but had little water pressure. One elevator was not working and the gym area was a total mess!
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Customer service was excellent. staff was very friendly & welcoming. Diane was especially helpful during breakfast time. Our room was clean & comfortable. Pool area was neat & clean. The floor of pool may need some touch up paint, but was clean and perfect for our family. The location is great, directly across from Summit Park and about 20-25 min from some of Cincinnati’s attractions. Would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Akiko, Albany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Very disappointed
Very disappointed! I booked here because of the reviews! Well either the reviews are fake or people have no clue what a nice hotel is like.First off I called to see what type of coffee pot is in the rooms! They said a Keurig ! I was like "GREAT" !!!! When I got there I had to ask for the pot at the front desk! The clerk handed me a little cuisenart coffee pot. I said "I thought you said you had Keurig pots"? He looked at me confused.There is a HUGE difference,one uses pods and one uses k-cups. I ended up going to walmart and got me a little Keurig. Then the hotel is VERY run down !!!! Bed was comfy! The air conditioner had a foul odor coming from it every time it kicked on,and it was very loud! The breakfast was a real joke! Just nasty ! Overall I would rate this place no more than a 6
Stayed 1 night in Aug 2023

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in .... safe and quiet for the family!
Stayed 1 night in Sep 2023