WORST EXPERIENCE OF MY LIFE!
Posted Dec 28, 2016
We booked this hotel to stay one night stay on christmas day since it was near the airport and it was on the beach. We booked three months ahead of time. We showed up to the hotel and they said they gave our room away. They are now 100% booked, so they have moved us to holiday inn near by. They said a taxi will take us to holiday inn, and we can leave our baggage there and then come back to use the beach. They said that they were expecting us, so I asked " If you were expecting us, how can you give our room away??!! Even if it's just for one night's stay" . The answer I got back was, "it's ok, we got you a room at holiday inn though..."??!!
I really don't understand how they can give our room away, without our consent, no email was sent to us letting us know. They wasted our time driving all the way there for one hour. They acted like no big deal and it was on CHRISTMAS DAY! I was just so shocked and explained that I booked this hotel for the beach, and going to holiday inn and coming back to use their facilities for one night was a MEGA inconvenience.
We ended up staying the night at holiday in, twin beds with a view of the carpark!!!!
It just blows my mind how they could do this, I am now trying to get a refund. Just really ruined the end of our trip.
Please do not book this hotel at all costs.