Ratings based on 461 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from sydney

Outdated and unloved

Posted Jul 22, 2015
Pros: Reasonable breakfast but unfriendly staff
Cons: This room is way past its use-by date. the hoteliers should be ashamed to offer it to guests.
Location: Katoomba shops are now quite dated. Apart from the lookout and a visit to the new Hydro Magestic we were bored.
Initial disappointment that our room was so narrow that we were given 2 single bed placed toe to toe down one wall. There was nowhere to sit to watch TV except on the bed. The bathroom was appalling! It was a partially tiled, dirty room which had only a shower and toilet. The hand basin was placed outside the room next to the tea making facilities and microwave oven. I guess we could have made tea and brushed our teeth at the same time!! We did not complain, as we were only straying one night and thought we could put up with it for that time. We would never stay here again not recommend it to anyone. This room should be used as a store room and the cost of $120 was way too high. This is the worst motel room we have stayed in..ever!
Comment from EPC
Aug 29, 2015 by manager , EPC
Hi there.. We appreciate all reviews , and we always try to please our customers . Such a shame you did not mention that you were unhappy with your room. We did a quick check and are surprised at your comment as you actually requested 2 single beds. The tariff you paid on a Saturday night including a full hot buffet breakfast next morning would seem to be fair price . We are sorry you feel this is excessive . However we would like to communicate better with you so if you could drop us an email we will try and work with you for the future..
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 27, 2015 on Wotif
Pros: Comfortable unpretentious gem.
Cons: Move smoker"s corner further away.
Location: Excellent location.
The lady in charge of the buffet breakfast is a gem!
Comment from EPC
Aug 28, 2015 by manager, EPC
We would dearly like to thank you for your great review however , we cant find a name .. So on behalf of the brekkie room team they say thanks kindly.. and the rest of the team would like to look forward to your return trip.
5 out of 5
Recommended
for Personal Event
by Shayne from NZ Alexandra

1

Posted May 20, 2015 on Hotels
Warm and welcoming very comfortable
Comment from Hotel Management
Aug 29, 2015 by manager, Hotel Management
Hi Shayne.. Your time with us was just as much a pleasure for us as it was for you .. We do hope to see you again when you visit our shores again.. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Great budget hotel. Clean, comfortable and central location. Easy walk from the train station. Good heating for cold night. Would stay again.
Comment from EPC
Aug 28, 2015 by manager, EPC
We do try to make sure on cold days we provide nice warm welcoming rooms for our guests. S we like to see and thank you for mentioning this in your review . Greatly appreciated ..
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice motel close to everything

Posted May 8, 2015 on Wotif
Nice motel comfortable we were up stairs so having to get cases up was a bit difficult but otherwise very good.
Comment from EPC
Aug 28, 2015 by manager, EPC
Hello. Thanks kindly great review . Yes we do have a few stairs , However just sing out and one of our helpful team will jump in to assist .. Sorry we missed that , However you enjoyed your time and we do hope to see you again..
3 out of 5
Recommended
for Families
by Yiu Kwong

Posted May 8, 2015 on Hotels
Comment from Hotel Management
Aug 28, 2015 by manager, Hotel Management
yiu . thank you . you time is valuable and we appreciate you took time out to let fellow travellers know you had a nice time with us.. we look forward to catching up again one day
4 out of 5
Recommended
for Personal Event
by Judy from Newcastle

location location and great breakfast

Posted May 4, 2015 on Hotels
Central location with a great breakfast.
Comment from Hotel Management
Aug 29, 2015 by manager, Hotel Management
Judy.. How are you ??.. Thanks for the review.. We do try to make sure that we provide a good hearty Aussie breakfast for our guests with plenty of options. Being Situated in the heart of the main street allows our guest easy access to all the local attractions , shops and restaurants.. We hop to see you again
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Very central location

Posted Apr 27, 2015 on Wotif
Pros: Room was clean and a decent size
Great breakfast ,staff friendly ,would definitely come back
Comment from EPC
Aug 28, 2015 by manager, EPC
Hi Mazza .. Well its pleasing to see you had and enjoyed the full hot buffet breakfast we provide.. as we are always trying to improve our customers value for money stay with us.. Thanks for the review
4 out of 5
Recommended
for Everyone
by A verified traveler from Central Coast, NSW Australia

Central hotel in Katoomba

Posted Apr 17, 2015
Comfortable older style hotel in the main st of Katoomba. Get the breakfast included...great variety if hot and cold food. Room older but comfortable. 5min drive to main attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

A Pleasant Experience

Posted Apr 15, 2015 on Wotif
Pros: staff, comfort and breakfast
Location: located at the end of town - walk to Cultural Centre, secondhand shops and plenty of cafes. An easy drive to Three Sisters
Genuine friendly reception upon arrival, clean room, comfy beds, fabulous breakfast..... is there anything else you could ask for?