Ratings based on 1,245 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Good stay

Posted Jan 10, 2016
Pros: Great location and views, good range of facilities and activities for kids even in wet weather.
Cons: Cleanliness and Maintenance in the shared facilities.
Location: Katoomba and surrounds is great stay in clear weather. Despite the consistent downpour, there were no shortages for places to eat and try.
Good place to stay to get away. Our stay was rained out during the recent Sydney storms, however still managed to have a great time with kids with a range of indoor activities. Only poor experience was a room shared with a large spider in a corner of the ceiling, and some maintenance required with room facilities. e.g. Repairs to seals and locks on windows.
Comment from Hotel Management
Jan 15, 2016 by General Manager, Hotel Management
Dear Anon, Thank you for your comments and review. I am delighted you enjoyed your stay. I have noted your comments regarding the maintenance and cleanliness and will defiantly look into them. Warmest Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from HUNTER

子供連れによい

Posted Jan 7, 2016
せっかくのブルーマウンテンズなのに雨でした。霧で真っ白、山はみえませんでした。でも、子供の遊び場所やプールが室内にあり、もし雨でも楽しめたのはよかったです。卓球台もあり、ラケットとボールをかしてもらえます。コンシェルジェも臨機応変で助かりました。バスタブはちょっと狭かったけど清潔でした。街からは離れているので、食事はホテル内か、街まで車で出る必要があります。
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Access to hop on hop off trolley

Posted Dec 31, 2015
Pros: Friendly staff and access to trolley
Cons: The hotel has a tired feeling about it and could use some tlc. As well, see above re: food for children.
Location: Lots to do as as already stated access to trolley allowed easy access to the area.
This hotel is good for young children as it has children's activity room and train ride. Although to get food variety, you are forced to eat buffet style.As an adult the quality of the food was poor and there is nothing suitable for afternoon tea for children. Because it was so busy in Leura and the area, using the trolley to get around was ideal and access was at the hotel.
Comment from Hotel Management
Jan 7, 2016 by General Manager, Hotel Management
Dear Juanita, Thank you very much for your review and comments. I am delighted that you enjoyed your stay especially our team and the location to local attractions. I have noted your comment regarding the kids meals available and buffet and have past them onto our chef. Once again thank you for your feedback Warmest Regards,
3 out of 5
Recommended
for Families
by A verified traveler from Sydney

値段にしては普通かな。

Posted Dec 8, 2015
Pros: 子供が遊ぶための施設は充実していたが、あまり使われていない様子だった。 ホテル内に映画館があり、子供向けの映画を週末限定で1日2-3本流しているようだが、こちらも誰も参加していなかった。
Cons: 屋内プールに併設されていたジャクジーは塩素がきつすぎて、シャワーを浴びても子供の体から塩素の臭いがとれなかった。 お風呂の栓がなく、お風呂に入れなかった。 窓が小さく、部屋全体に閉塞感があった。
Location: 駅から離れているので、車がなければとまりにいくことは難しい。 また、食事についてもホテルの中で済ませるか、Leura Mallまでいく必要がある。
レビューが高かったのでかなり期待をしていったものの、驚くほどの感動はなかった。 大人2人、子供1人で$400弱だったものの、そこまでの価値を感じることはできなかった。 プールが屋内1つ、屋外1つあったのは良かったが、屋外プールはHeatedではなく水が冷たすぎて、入ってもすぐに出ざるを得ず、屋内プールは若干暖かかったものの塩素が強すぎてこちらもすぐに出てきてしまった。残念。 朝ごはんは生野菜のジュースを自分で作れるようジューサーがあったのは良かったが、サラダ等野菜が一切なかったのが残念。
Comment from Hotel Management
Dec 14, 2015 by GM, Hotel Management
Thankyou for your review
Comment from Hotel Management
Dec 14, 2015 by GM, Hotel Management
Thankyou for your review
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice location and surrounding

Posted Nov 29, 2015
Pros: Large room and nice environment
Cons: Some staff were not so professional.
We had a very relaxing time over the weekend by walking around the hotel property and spending time at the indoor pool. The location was convenient and place was quiet and peaceful. The coffee machine at breakfast buffet was broken down and the service was slow. Some hotel staff were well trained but the others were not so friendly.
Comment from Hotel Management
Dec 15, 2015 by GM, Hotel Management
Thankyou for your feedback, we are very sorry about the delay at breakfast kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Newcastle, Australia

Spectacular setting

Posted Nov 25, 2015
Stay was enjoyable and relaxing. Hotel staff friendly. Dined at Embers restaurant and it was ok but didn't walk out feeling satisfied and wanting to return for a meal. Overall great stay!
Comment from Hotel Management
Nov 27, 2015 by GM, Hotel Management
Thankyou Janinne
4 out of 5
Recommended
for Couples
by Lee

Posted Nov 11, 2015 on Hotels
Comment from Hotel Management
Nov 17, 2015 by GM, Hotel Management
Thankyou Lee
Comment from Hotel Management
Nov 17, 2015 by GM, Hotel Management
Thankyou for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great stay

Posted Nov 10, 2015
Great staff. Excellent breakfast buffet and restaurants. Overall excellent stay. Pillows were not comfy but room was very clean. The jacuzzi was cold and children were splashing around in it. Hotel was very child friendly. It would have been nice to be able to relax in the jacuzzi without children playing in it. Needs an adult only area.
Comment from Hotel Management
Nov 17, 2015 by GM, Hotel Management
Thankyou for your feedback, we do appreciate it. kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney, australia

Will stay again despite small niggles

Posted Nov 3, 2015 on Wotif
After day one of a long weekend my daughter asked to stay again and we will certainly back for the combination of comfort and kid entertainment that the Fairmont provides so well. A few niggles - not enough towels, room was a little cold and couldn't get heat, staff seemeed inexperienced and hard to contact. But who cares when there's train rides, fish tank, swimming pool, room service etc. Not to mention amazing scenery and walks in the blue mountains. We will be back for sure. Looking forward to spa being finished.
Comment from Hotel Management
Nov 17, 2015 by GM, Hotel Management
Thankyou Ruth, so sorry about the towels(no excuses) we are very glad you enjoyed the stay. We look forward to you coming back with your daughter. kind regards
3 out of 5
by A verified traveler

Disappointed the only view was from reception.

Posted Nov 2, 2015 on Wotif
Disappointing breakfast didn't cater for gluten-free. The bed was made up for two singles, despite booking a double room. While this was rectified, it was a hassle and the doona put on the bed had no cover.
Comment from Hotel Management
Nov 17, 2015 by GM, Hotel Management
Dear Wotif, We do have gluten free options for breakfast, I am very sorry we did not provide guidance on this. We do appreciate your feedback