Ratings based on 1,120 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from sydney

Romantic getaway for older working couple

Posted Aug 23, 2015
Pros: This resort would be really good for families with children - the pools indoor and out and kids play equipment great.
Location: Short drive to leura village mall and bush walks
We found the room comfortable and clean but had issues with the tv. The remote control didn't work properly. When we finally got help the manager told us the in house movies were not available due to a system changeover. She did apologise and gave us a bottle of wine. We noticed that the remote control definitely didn't work properly apart from the missing movies. Apart from this we enjoyed our stay.
Comment from Hotel Management
Aug 26, 2015 by GM, Hotel Management
Thankyou for your comments and feedback.We are very sorry about the issue with the TV. kind regards
4 out of 5
by A verified traveler from Sydney

Fairmont, Expected More.

Posted Aug 17, 2015
Pros: The best thing about the Hotel is the staff and the veiw
Cons: their Restaurants have the presentaion, but not the taste. Not worth the money they charge.
Location: Blue mountians are great with heaps of activities available but I like the lazy days looking at the natural views.
The hotel was great. On arrival they even gave us a complementary fruit platter for our anniversary, the staff was terrific. The facilities were not lacking in any way, it would be your typical up class hotel. I found the bedding to be a little too soft (many people would not agree with me as I prefer a firm mattress). The main disappointment for me was the eating experience. They have four restaurants there but I was told by the reception staff that two of them were not open on the Saturday Night. I was only given the choice of the set menu or a buffet (not great for an anniversary). The cost of the buffet was what you would expect from a luxury hotel and the sea food choice was great but all the other food either had no taste or tasted terrible. My wife dose not eat sea food so she ate Olives and bread for our anniversary.
Comment from Hotel Management
Aug 26, 2015 by GM, Hotel Management
Thankyou for your feedback Dave. I'm very sorry that you were not properly informed with respect to the restaurants opening and offering. Embers and Eucalypt restaurants as well as Jamisons Buffet would all have been opened on the night. kind regards
4 out of 5
Recommended
for Families
by A verified traveler from sydney

Nice hotel. Mainly for families

Posted Aug 4, 2015
Pros: I liked the staff and the pool.
Cons: The gym needs quite a bit of work
Location: The beautiful blue mountains are at your doorstep. There are walks, delightful restaurants and plenty more.
The staff here are lovely. There were lots of kids so mainly a family hotel. The gym needs work but it was nice to have a heated pool..
Comment from Hotel Management
Aug 12, 2015 by GM, Hotel Management
Thankyou Fran, your comments are very much appreciated kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Mid Winter mid week romance

Posted Jul 28, 2015
Pros: Noiseless and large rooms, meals not rushed.
Cons: N/a
Location: They provide a tell all brochure on the TV. Lots of places to visit and sites to see. There is a hop on hop off bus that takes in all the magic.
Spur of the moment choice to go and get away. Easy booking easy check in, nice digs, worth another visit
Comment from Hotel Management
Aug 12, 2015 by GM, Hotel Management
Thankyou - we do hope to see you back soon. kind regards
3 out of 5
by A verified traveler

The hotel was crowded and very noisy

Posted Jul 17, 2015
Pros: The location is in a good location with excellent views on the mountainside
Cons: Noise barriers,
Location: Close to cafes in Leura Short drive to the three sisters mountain ranges Short drive to high tea at Hydro Majestic - request a window table
The Yulefest Celebration dinner was very enjoyable. The atmosphere, the decorations, Santa, the food .. were quite well done. At the beginning of our stay the hotel was crowded, with school holiday guests I guess and very noisy. Passing guests were clearly heard from the room. There was a buzzing sound every so often. The breakfast terrace was very loud. The rooms were serviced late. The pool was closed for maintenance. The last couple of days when the hotel was less crowded were peaceful and pleasant.
3 out of 5
Recommended
for Families
by A verified traveler

Nice location, but outdated facilities

Posted Jul 14, 2015
Pros: Room was reasonable size
Cons: Facilities
Pool and kids play zone were outdated. Bowling did not work, none of the kids coin operated rides work and actually swallowed our money. Stinky wet carpet in kids play area due to proximity of pool. Smelt like old socks. Staff were reasonably pleasant but not bending over backwards with hospitality. Can see that this resort was once a great one, but has not been kept up to date over the years.
4 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Beautiful Location!!

Posted Jul 13, 2015
Cons: A game room for adults only.
Location: We drove to a few look out points and spent a day out at Scenic World which are only a short drive away from the resort.
This resort is situated in such a beautiful location. My partner and I had a lovely time here besides one morning while having breakfast I had made a jug of juice and had taken the jug to our table and had a staff member come over and say "I don't mean to be rude but I need that jug" which seemed rude anyway so I think she could have just came up to me and spoken a little more quietly instead of letting the whole room hear her. If it wasn't for that incident I would have given a 5 star rating.
2 out of 5
by A verified traveler from sydney

Christmas in july

Posted Jul 12, 2015
We go to this hotel every year but this is the second year in a row where the air conditioning has not worked. The rooms were very hot and even sleeping with both windows open in the middle of winter didn't even cool the rooms down. This year we were told that both chillers were broken and that the cost was not in the budget to fix them. It's really disappointing because my family loves the location. Please fix the air conditioning on level 3.
3 out of 5
Recommended
for Everyone
by A verified traveler from central nsw

Overpriced but nice although very aged rooms

Posted Jul 10, 2015
The only negative really was the anciently decorated dilapidated rooms. For the cost rooms should be much better. meals were very good. Breakfast excellent.staff were excellent.
3 out of 5
by A verified traveler from Melbourne, Australia

Expensive for what it is

Posted Jul 6, 2015
Pros: Embers bar and restaurant has a lovely fireplace and view of the mountains.
Cons: Front desk staff need to be on top of what is going on in the hotel. Clean the windows from time to time.
Location: Good central location for touring the Blue Mountains.
Good central location for touring the Blue Mountains. Clean, basic hotel room, although was called a "Superior" room. Stayed on the 3rd floor but no view to speak of. Lots of cobwebs on the outside of the windows. The view out the window included all of the hotel maintenance sheds and yards. Hotel has four or five dinning options / restaurants. Staff on the front desk didn't really know which restaurants were open on which night. Resulted in some unnecessary confusion on both nights of our stay. Hotel charges for every single thing / activity. $ credit card fee, $ wifi, $ games room, $ merry-go-round ride, etc. Join the Accor Club to get free wifi. Hotel automatically add $ donation to some foundation for each night of accommodation which is cheeky but can be removed. If you've never stayed in a hotel before, or never stayed in hotels overseas, you could be forgiven for thinking this is the best hotel ever...but it's not really.