Owner mistrusting. Written rules in every room. We were told we were staying in someone else's home. Made us feel as if we were trespassing.
Comment from Hotel Management
Feb 28, 2016 by Guest Services, Hotel Management
Thank you for your review. We appreciate any feedback that is constructive for consideration to improving the experience of all our guests. Unfortunately your review is not. All Hoteliers have a list of rules behind guest room doors, ours is limited to 4 points rather than a long list. For the benefit of our review readers the 4 rules we display are designed for the safety, comfort, security and protection of all our guests & our Lovely Heritage Home, and do not believe them to be unreasonable. In additional during check-in we ask our guests to lock entry doors each time they enter or exit. ” It would seem these do not agree with you, and we apologize if you find these offensive. And yes, when you stay in a Guesthouse you are staying in someone’s home. So please be more understanding and accommodating, and avoid being rude to staff in future in your next choice of stay. We did note your behaviour during your 1 night stay and find it unacceptable to those that have looked after your needs with kindness and respect. We love what we do, love taking care of our guests, we love our Guesthouse and will always place Safety, Comfort & Security of all as our primary focus of attention. Your feelings are not shared by our other guests whom love the experience at Kubba Roonga Guesthouse.