Ratings based on 337 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex

Fabulous hotel in a quiet location

Posted Sep 17, 2017
Very friendly and helpful staff. Both the spa and roof top bar are stunning. Good location situated between the beach and the city
Comment from Hotel Management
Sep 26, 2017 by Eugénia Queirós, Hotel Management
Dear Wendy, Thank you so much for sharing with us your experience on Porto Palácio Congress Hotel & SPA. It was a pleasure welcoming you in our hotel! We appreciate your positive comments regarding our Hotel, as it is only possible for us to improve the quality of our services through your feedback. On behalf of the Hotel, I would like to thank you once more for the remarks you have made, they are very precious to us. We look forward to welcoming you back on your next visit to Porto. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from United Kingdom

Excellent Hotel

Posted Sep 11, 2017
Pros: The lovely staff and the large rooms.
Cons: The evening meals in the terrace restaurant were small and more vegetables or salad would be nice.
Location: The hotel is slightly away from the town centre so there is not much to,do locally but there is plenty of public transport to the town centre.
We were a party of 4 women and this hotel,was excellent. The staff couldn't have been more helpful, the rooms were large and clean and this is the only hotel,I have ever stayed in with a separate bathroom and toilet. The terrace restaurant on the 19th floor served delicious food although the portions were quite small. The pool and gym facilities were free to,use and were very relaxing. There is a taxi rank right outside the hotel so transport into the town centre was easy. The Metro is also only 10 minutes walk away.
Comment from Hotel Management
Sep 12, 2017 by Eugénia Queirós, Hotel Management
Dear Guest Thank you for sharing your experience with us and fellow travelers. We are delighted to read that you enjoyed your stay with us and that you particularly enjoyed our quality of service. I will make sure to share this with the staff. We would be happy to welcome you again soon at Porto Palacio Congress Hotel & Spa. With my best regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Big room, but weak decoration and no turn over in 5 star hotel... it's a very nice hotel, but not a 5 star
Comment from Hotel Management
Sep 1, 2017 by Eugénia Queirós, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Please accept my sincerest apologies for having missed the opportunity to make this a special stay. Please feel free to contact us directly when planning your next visit to Porto. We would be delighted to assist in making the necessary arrangements and would welcome the opportunity to let you experience the Porto Palacio Congress Hotel & Spa in the way we strive for every day. Sincerely, Eugénia Queirós
5 out of 5
by Louise

Lovely stay. Shame about breakfast....

Posted Jun 24, 2017 on Hotels
Lovely hotel. Stayed 3 nights and couldn't fault the service. Very friendly staff and the ladies at guest relations were very helpful in helping us locate our way around the city. Swimming area was a little tired but nice pool, And jacuzzi. But you have to wear a swimming cap (what the heck?!) which is provided. The fitness area was fantastic Though. The only thing I think that lets this hotel down is breakfast. Down in the basement, and although there is a good selection, it's not a 5* breakfast. Sloppy scrambled eggs, dishwater flavoured coffee, and oily bacon. But as there IS a good selection, there Is something to find everyday.
Comment from Hotel Management
Aug 14, 2017
Dear Guest, Thank you for your review and feedback, we are so pleased to hear that you enjoy staying with us and will share your kind comments with the team, they will be delighted. Regarding the breakfast we are working very hard to make it the best in Porto, so please visit to see the differences. We look forward to welcoming you back at Porto Palacio Congress Hotel & Spa very soon. Kind regards, Eugénia Queirós
2 out of 5
by A verified traveler

To far from everything. To expensive.

Posted Jun 23, 2017 on Orbitz
Disappointed with the spa condition. To expensive to stay in the hotel.
Comment from Hotel Management
Aug 14, 2017 by Eugénia Queirós, Hotel Management
Dear Paul, Thank you for taking the time to share your feedback. Please accept my sincerest apologies for having missed the opportunity to make this a special stay. We appreciate your comments and will personally address the areas of concern you have kindly brought to our attention. Please feel free to contact us directly when planning your next visit to Porto. We would be delighted to assist in making the necessary arrangements and would welcome the opportunity to let you experience the Porto Palacio Congress Hotel & Spa in the way we strive for every day. Sincerely, Eugénia Queirós
4 out of 5
by sigalit

This traveler left a rating score only Posted Jun 6, 2017 on Hotels
4 out of 5
by Jeremy

Overall I was satisfied with the value and luxury.

Posted May 29, 2017 on Hotels
We had a one day stay over in Porto and chose this hotel because of its five star rating and it's closer proximity to the airport. It is located in the business district, not the tourism City center. It was very nice, and convenient to the Porto airport by taxi We were greeted with a complimentary glass of port wine and given a voucher for another glass of port on the hotels rooftop bar. The rooftop bar was luxurious, however we could not stay due to the level of smokiness on the outdoor patio. We understand that European Hotel bars often will be smoky, and this was not unexpected, however we could not enjoy it due to special respiratory issues. The view was magnificent and on a different day we might've really enjoyed that amenity. Other than our check-in, checkout, and LTD visit to the roof, we did not spend much time at the hotel, opting to tour the city of Porto. Overall I was satisfied with the value and luxury.
4 out of 5
by Marilynne

A Nice Intro to Porto

Posted May 28, 2017 on Hotels
Pleasant stay. Friendly staff and good service
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
It was a great experience. The room was great and the staff were helpful. I recommend
5 out of 5
by Khalil

Posted May 22, 2017 on Hotels
It was very good stay we loved it