Ratings based on 880 Verified Reviews

2.4 out of 5
39% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from new jersey

Nice hotel

Posted Dec 15, 2017
Close to family who lived in Santo Domingo, need more variety of food in the buffet. got really crowded with local people who were staying for the day or weekend. Line for food was terrible never have i seen such a line before during The Weeknd of DEC 5-10
Comment from Hotel Management
Dec 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we want to thank you for leaving us your comment. We will take the mentioned point to work on it and keep improving. We hope you will visit us again so you can improve the concept that you have of us. Best regards.
2 out of 5
by A verified traveler

Posted Dec 13, 2017
People were rude and our room smelled terrible. Bed was really hard. The only thing that we enjoyed was the beautiful beach.
Comment from Hotel Management
Dec 15, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we regret to read about the inconveniences that occurred during your stay and for not having complied with your standards. We are working hard day after day to keep improving and we would like you will give us a future opportunity to imporve the concept that you have of us. Best regards.
1 out of 5
by A verified traveler

Posted Dec 5, 2017
Staff on front desk none professional lack of customer service skill. Will never recommend this hotel. Very disappointed of this hotel.
Comment from Hotel Management
Dec 12, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we regret to read about the inconveniences that occurred during your stay and for not having complied with your standards. We are working hard day after day to keep improving. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Dec 2, 2017
This hotel have a great location, beautiful beach, a lot restaurants around but forget about the room you choose and paid for it, when you get there you have whatever they have available....Not to happy about that!! The Cotica restaurant is great, the staff too friendly like Raül and Librado they try to make you feel happy and comfortable, Thank You guys we have a great time You you !!!
Comment from Hotel Management
Dec 5, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, it is an immense pleasure for us to know that you have enjoyed your holidays in our hotel and that you have felt comfortable with our staff. We wait for you back soon to continue enjoying together. Best regards.
1 out of 5
by A verified traveler from new york, ny

beach

Posted Nov 20, 2017
Pros: entertainment group
Cons: everything needs to be fixed. The rooms, the food, pay the employees so that they treat customers better and are happy.
Location: eat
All this place has is the beach honestly.. no hot water, ac not working, refrigerator not working.. you must pay for beach towels. I'm a long time traveler too many places around the world and I must say this has been one of the most disappointing.
Comment from Hotel Management
Nov 23, 2017 by Sara Zuin, Room Division Manager., Hotel Management
We regret to read about the inconveniences that occurred during your vacation and we want to apologize, it is not our intention to cause inconvenience to our guests. Is also good to remember that, in case of any inconvenience, you can contact our customer service directly at our hotel so that our staff can immediately follow up on each situation. We reiterate our apoligize. Best regards.
1 out of 5
by A verified traveler from New York, NY

CLOSE To Beach.. But BEWARE

Posted Nov 20, 2017
Pros: Close to the Beach
Cons: Everything with regards to their rooms, the service, having stray cats while dining isn't the ideal dinner date.
Stayed here for a week to celebrate my father's bday. Initially they stated there is no vip checkin as stated by expedia on site. The room we were given was a room with three bedrooms rather than what I placed after complaining we were moved to another room but no heat in room, ac didn't work sounds of drilling, refrigerator did not work. The jacuzzi didn't work either. It's as if they had sabotaged the stay purposely. Honestly believe it was a waste of time and money. The transportation picked us up an hour late also possibly causing us to miss our flight. They really need to fix this hotel as it is in no condition to be open for business. Sadly enough we were changed to three different rooms but it just got worst.. don't waste your money here. People don't seem to care honestly. Rooms advertised are not as they state at all. The Suites are only for VIP members which according to them isn't even part of the hotel anymore.. that was just ridiculous and confusing. I travel everywhere around the world and must say this has been one of the worst experiences. Clearly management & owners do not care. Giving complaints do nothing as once you express a concern they just give you the excuse that the supervisor is busy.
Comment from Hotel Management
Nov 23, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated Linda, we regret to read of the bad experience that has happened in our hotel and we want to offer our most sincere apologies, it is not our intention to cause inconvenience to our guests. It is not true that we do not care about the opinion of our clients, on the contrary, we are working hard to improve our services and our facilities so that our clients feel satisfied. We hope to be able to receive you back to improve the concept that you have of us.
1 out of 5
by A verified traveler

Hotel did not guarantee the requested room

Posted Nov 20, 2017
The hotel at the check-in moment changed the room reserved by expedia. Insted of giving me the room expedia requested at a top floor, they gave me a worse room located at a lower floor. Really disappointing experience. When asked why they did not honor expedia request, staff said they gave the room expedia reserved for me to another person who arrived earlier and requested a room at a top floor, so they gave mine (they seem to not care about reservations and review). When asked why they do not give me a better room, they said the one reserved by expedia was good but they gave it to another person who arrived earlier and they were fully booked, so I had to stay where they wanted.
Comment from Hotel Management
Nov 23, 2017 by Sara Zuin, Room Division Manager., Hotel Management
We regret to read of the inconveniences that occurred with your room and we want to apologize for not having complied with your standards. We would like to clarify that we give to our clients the rooms they reserve, not another, and that the difference of floors is a request subject to availability. We are sure that there was a bad understanding between you and our staff and we want to apologize again. We hope to see you in the future to improve the negative concept that you have of us. Best regards.
1 out of 5
by A verified traveler

Posted Nov 18, 2017
Hotel in horrible conditions. Many prostitutes and pimps inside the hotel!
Comment from Hotel Management
Nov 19, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we regret to read about the bad experience that you had in our hotel. We are working hard to keep improving. Best regards.
1 out of 5
by A verified traveler from maryland

Posted Nov 13, 2017
Pros: nothing
Cons: too much to improve
Location: I was too mad to do anything else
this hotel is a no star hotel staffs are terrible the food is nasty same menu everyday rooms are nasty a/c do not work , I was there for 4days I change rooms 3 time , because either the a/c did not work or water was coming from the ceiling I felt like I was in a bat cave . I could not find one good thing to say about this resort except DO NOT GO THERE. it will be a torture ,
Comment from Hotel Management
Nov 16, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated, we regret to read of the inconveniences that occurred during your holidays and we want to apologize, it is not our intention to cause inconvenience in our guests. We will take each of the mentioned points to work on them and keep improving. We would like that you will give us a second chance to change the negative concept that you have of us. Best regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel on the beach.

Posted Nov 6, 2017
Pros: The beach so close, the staff so friendly, the food so good!
Cons: The swimming pools need more cleaning, specially in the mornings. Perhaps less stands (shops)
Location: The location is great, right at the beach. Under an hour from the capital.
It was Great! Even for my 5yrs old granddaughter, there was plenty for her to do and enjoy. We were a party of six and nobody got sick, we all had a wonderful time.
Comment from Hotel Management
Nov 6, 2017 by Sara Zuin, Room Division Manager., Hotel Management
Estimated Luisa, it is a real pleasure for us to know that your holidays have been totally to your liking and that we have complied with your standards. We are working every day to keep improving and we are waiting for you again soon to continue enjoying together! Best regards.