Ratings based on 509 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Palm Springs

Fiesta Americana in Veracruz

Posted Sep 24, 2017
Pros: Get a room with the view of the Golf of Mexico above the large hotel's pool. It is very romantic setting. The staff was well trained and attentive
Cons: Jacuzzis work with lukewarm water. No hot water in rooms, Steam room is used as a closet. Sauna only by appointment and extra fees.
Location: It is isolated next to a Porsche dealer and a high rise apartment building away from attractions. There is no need to leave this resort. Enjoy View!
The location is nice, but one is dependent on taxis since the hotel is away from walking distance of convenient stores or restaurants. The views of the beach are stunning. Rooms are spacious and count with twenty four hr room service. The pool wraps around a pool bar with friendly staff ready to serve you a drink. There are cabanas available. The Hotel is away from the hustle and bustle next to a Porsche dealership and a high rise apartment complex. The AC works very well and provides plenty of much needed fresh air to cool you off from the tropical heat outside. Due to this hotel isolation, my advise is to stay in and enjoy the Italian restaurant downstairs or the main cafeteria style restaurant. We also enjoyed the main bar offering from cappuccinos to multiple alcohol beverages @ lobby with stunning views of the beach.
Comment from Hotel Management
Sep 25, 2017 by José Jorge Galván Managing Director , Hotel Management
Dear guest, I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. José Jorge Galván Managing Director Fiesta Americana Veracruz
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapols, IN

Excellent hotel on the beach

Posted Sep 13, 2017
Drinks at the pool makes for a wonderful first day after traveling. Both hotel restaurants are very good. Breakfast buffet has may choices, even for children. Instant taxis are available. Shop the artisian market for gifts.
Comment from Hotel Management
Sep 16, 2017 by José Jorge Galván Managing Director, Hotel Management
Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and are glad to serve you. I reiterate his appreciable orders and nothing would give us more pleasure to receive him again in the future. Cordially
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
Keep up the good work guys! The place is very nice!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Guest, It is with great joy that you let us know your stay with us was pleasant and we would be honored to have you back in this, your home. Likewise, I thank you for answering our online survey and send us your comment. I will gladly share with all staff all your good comments. This is very encouraging for everyone in our staff. Kind Regards, and remaining at your service, José Jorge Galván General Manager Fiesta Americana Veracruz
1 out of 5
by A verified traveler from COLOMBIA

DO NOT EAT IN THIS HOTEL

Posted Aug 21, 2017
Pros: VERY DISAPPOINTED. I will NEVER visit FIESTA AMERICANA HOTELS
Cons: VERY DISAPPOINTED. I will NEVER visit FIESTA AMERICANA HOTELS
Location: VERY DISAPPOINTED. I will NEVER visit FIESTA AMERICANA HOTELS
We got sick after the breakfast. we have informed to the reception and the lady said we have to look for medical assistance. until our departure nobody from hotel management called or asked about our health. Be careful... Salmonella is a really bad desease. be aware with the elevators they are dangerous because they close suddenly. VERY DISAPPOINTED. I will NEVER visit FIESTA AMERICANA HOTELS.
2 out of 5
by A verified traveler from Los Angeles, California

Close to the beach

Posted Jul 26, 2017
Pool is very dirty. Food is bland and overpriced. Go to the city for authentic food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, good location, good pool, bad beds

Posted Jul 16, 2017
Pros: Location
Cons: Rooms are old, need renovation. Mattresses are hard, pillows are terrible.
If you are looking for a good pool and hotel facilities and location, this an excellent choice. But if you are expecting a good night rest, look somewhere else. Rooms are old, need renovation, and bathrooms are very small. Most importantly for your sleep, mattresses are so uncomfortably firm and hard. Lots of sunrise light will enter your room so, so early, because the window shades are installed below the upper side of the window, defeating the purpose! So, if you want to relax and have a good night rest, this hotel is not for that. Overall, it is a pretentious hotel, with overpriced services for what it is really: a four star hotel for the price of a five star.
Comment from Hotel Management
Aug 25, 2017 by Hotel manager, Hotel Management
Dear Guest, I warmly welcome you from your Fiesta Americana Veracruz home, I thank you very much for taking your valuable time to respond to our survey, and I also tell you that we are about to enter our next stage of remodeling in the rooms and other areas Of the hotel, I hope that soon you can enjoy them, on the other hand you have the security that we will give the corresponding treatment to your observations. We reiterate to your appreciable orders and hopefully give us the opportunity to serve you in the future. Cordially José Jorge Galván Hotel Manager
1 out of 5
by A verified traveler

Not happy at all.

Posted Jul 11, 2017
My room got flooded 4 days out of 5 that I stayed and the staff didn't do anything about it.
Comment from Hotel Management
Jul 21, 2017 by DIRECTOR DE HOTEL, Hotel Management
Dear I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments. José Jorge Galván Managing Director Fiesta Americana Veracruz
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas

Nice hotel

Posted Jul 6, 2017
Great experience. All staff were really helpful and nice. Location was great, close to shopping center. The ocean view was great too.
Comment from Hotel Management
Jul 23, 2017 by DIRECTOR DE HOTEL, Hotel Management
Le saludo desde el puerto de Veracruz y de esta su casa Fiesta Americana, agradezco el que se haya tomado el tiempo de responder a nuestra encuesta de servicio, nos congratula que hayamos cumplido con sus expectativas de hospitalidad vamos a continuar trabajando y esmerándonos para darles a ustedes nuestros huéspedes un servicio de excelencia Me reitero a sus apreciables órdenes y nada nos daría más gusto el volver a recibirle en un futuro. Cordialmente José Jorge Galván Director de Hotel
5 out of 5
by Leopoldo

This traveler left a rating score only Posted Jun 21, 2017 on Hotels
4 out of 5
by A verified traveler

Posted Jun 7, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017
Agradezco el tiempo brindado a esta encuesta, nada nos daría mas gusto que volver a recibirle en esta su casa con la finalidad de crear momentos memorables. José Jorge Galván Director de Hotel