Ratings based on 400 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
Posted Apr 11, 2017 on Hotels
by A verified traveler from Cordoba ,Veracruz
DisappointingPosted Feb 22, 2017
Pros: Hotel staff and valets
Location: Pampas across the street had excellent food !!
Hotel staff were very nice and accomidating. However bathroom exhaust vent was very dirty, hot water was very "ify" , it took too long to get hot water, no hot water on Saturday afternoon. HVAC was out of wack, thermostat was at falt. Beds were very comfortable, but pillows were very hard. Restaurant was very nice, good buffet. Hotel is in need of remodeling, a lot of updating needed.
by A verified traveler from toronto canada
Nothing specialPosted Nov 22, 2016
The personal was not to helpful my bathroom was not very clean and I reported . They told me they would be back to me and I didn't get an answer
for Everyoneby A verified traveler
Posted Sep 7, 2016
A bit dated in certain areas of the hotel, but overall very comfortable and unbeatable in price and location for what you get. Close to many restaurants and within walking distance of everything.
for Everyoneby A verified traveler from Denver, CO
Love the ViewPosted May 8, 2016 on CheapTickets
Isla del sacrifio was a beautiful view from my window every morning. Love the stay, clean rooms friendly staff and very close to clubs and other entertainment.
for Everyoneby A verified traveler from Indiana
Very respectful staffPosted Mar 13, 2016
Not as close to the beach as I expected but in a very nice spot. Located in the city across the ocean but you can't get in in that part. Lots of clubs around and Veracruz has various places to go visit. Very nice people at this hotel. Very kind and respectful as well
for Everyoneby A verified traveler from SoCal
Great hotel between all the good places!Posted Mar 2, 2016
Pros: Location, rooms, buffet, staff, safety, comfortable beds.
Cons: Maybe a little more English for us Americans. I know, its Mex. and I can get by in Spanish, but a little more would help with more technical things.
Location: Not far from Port, Aquarium, beaches, stores, restaurants, bus station, Mall, Costco, Walmart, etc. Buses drive by every few minutes.
We loved this great hotel in Veracruz city. Perfect location for us. Across the street from the beach with great views from the rooms. Rooms are nice, clean and comfortable. In between the older yet fun Malecon and the fancier Boca Del Rio. Easy quick bus ride or taxi everywhere. Make sure you get the weekend breakfast buffet included! Really tasty and convenient. Staff was so nice, friendly and helpful. We also used this hotel as our hub for day or other overnight trips. We would check in and check out and check in a couple days later late at night and they took care of us! BTW its Mexico! Don't expect anyone to speak English in this lovely city. If you come during Carnaval, you are right there, on the parade route, in the middle of the festivities. Otherwise, quite, safe area. Oh yeah, its also a great price! We stayed in 3 hotels in Veracruz city, and 5 nights total at Hotel Lois. We would go back any time!
by raul from Tuxtepec oaxaca México
Posted Feb 29, 2016 on Hotels
It was great very convinient. Excelent price.
Posted Feb 18, 2016 on Hotels
for Everyoneby A verified traveler
Posted Jan 28, 2016
Pros: newer plugs for phone and laptop charging
Cons: more english on menues
Location: close to everything i needed
very friendly staff,great buffet and great coffee, everything very clean. enjoyed my stay