Ratings based on 360 Verified Reviews

3.1 out of 5
60% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Veracruz

Walking distance from the beach and pizza store

Posted Jan 26, 2017
Pros: Closeness to the beach.
Cons: Check humidity in room close
Location: The hotel is 5 minutes walking distance from the beach, pizza and groceries stores.
Stayed only one night in a economy room, which was clean and comfortable enough but small (I paid for an economy room, didn't I?). A bit of humidity in the closet but nothing to worry about. You make a deposit to get the air conditioning and tv remote controls and you get your money back at check-out.
Comment from Hotel Management
Feb 2, 2017 by Gerencia, Hotel Management
Gracias por su visita, los esperamos nuevamente!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto Canada

Good value for the money.

Posted Jan 23, 2017
Enjoyed the pool and restaurant has a good breakfast. The suite was clean and the facilities including air conditioning all worked well. The beach is across a very busy road so you have to be careful in crossing.
Comment from Hotel Management
Jan 26, 2017 by Gerencia, Hotel Management
Muchas gracias por su visita , lo esperamos nuevamente
2 out of 5
by A verified traveler from NY

Nice location, but would not recommend.

Posted Jul 2, 2016
The hotel is located right across the street from the beach, but unless you don't mind brushing your teeth with brown water every once in a while, poor water pressure, or GETTING BITTEN BY BED BUGS, I would not recommend that you stay here. Maybe I just got unlucky with my room, but you get what you pay for I guess. There's Wi-Fi, that's the only positive I could think of.
Comment from Hotel Management
Jul 5, 2016 by Gerencia, Hotel Management
Thank you very much for your visit , we will review the situation very thoroughly happened in your staying , we regret that it has not widely enjoyed . We ask give us the opportunity to serve you again and see that it was just an isolated mistake
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great staffs

Posted Apr 22, 2016
Although most of the staffs dontvspeak English but they all tried their best to understand and help us with whatever we need.They are all always smiling and have relaxed auras.To have fridge and coffee maker with tea/sugar would be a perfect stay. I will go back there again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Close to the beach

Posted Mar 1, 2016
Nice place to stay and just across the street from the beach. Staff was excellent. Just a little difficult to communicate since we don't speak much Spanish at all. Room (215) was spacious and clean. Air conditioner old and a little noisy. They are currently repainting the outside of the buildings. Location is close to shopping and restaurants. Would stay again. Great price!
Comment from Hotel Management
Mar 28, 2016 by Gerencia, Hotel Management
Dear Guest , thank you very much for your comments, as you might notice are continually reviewing our facilities to improve every day. We are installing wireless internet in all areas and rooms for your convenience . We wait again at home in Veracruz.
4 out of 5
by Rene

Good

Posted Jan 28, 2016 on Hotels
Great
Comment from Hotel Management
Apr 30, 2016 by Gerencia, Hotel Management
Muchas gracias por su visita, le esperamos nuevamente y sus comentarios son muy importantes para todo el equipo. Saludos
5 out of 5
Recommended
for Couples
by Edwin H.

Couple trip

Posted Sep 29, 2015 on HotelClub
Definitly a very good place to spend a nice weekend. Just, I must say, the airconditioner was a bit noisy and the wifi was very poor. Overall, a very nice place!
5 out of 5
by A verified traveler

Great location!

Posted Feb 15, 2015 on Hotels
I love coming back to Boca Del Rio and this hotel makes it so convenient and easy to move around the city, its in a great location, safe, clean, modern and comfortable.
4 out of 5
by A verified traveler

Confort

Posted Jan 20, 2015 on Hotels
Everything were fine, however I will like a more soft mattress
3 out of 5
by Kenneth from San Antonio, TX

Stay in Veracruz

Posted Nov 29, 2014 on Hotels
Pleasant and comfortable with a little wear showing around the edges. I would possibly return. Attention of service was good.