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The staff have always been extremely accommodating and attentive to the needs of the guests.
Check in lady is wonderful and very helpful, she lived in Houston (forgot her name). I missed my flight and had to re-check and keep my same room and despite having a full house the check in lady from Saltillo is also Fabulous, (forgot her name too) Overall all staff people are good, from the valet ...
Everything was perfect. Except that the indoor pool was in renovation and when i made the reservation it was specially for the pool and it was closed. And expidia had not idea about that.
There are a friendly staff like this: I wanted to shop something at the store near the lobby about midnight, it was closed, asked for the schedule to one of them, and he also told me there was other store open 24 h/d and where it was. As the hotel is too big, it was at other street near the parking ...
Drinks at the pool makes for a wonderful first day after traveling. Both hotel restaurants are very good. Breakfast buffet has may choices, even for children. Instant taxis are available. Shop the artisian market for gifts.
there was a noise that wouldn´t let me sleep in the first night. After reporting it they fixed it, but the next night it was back again.
Staff is super friendly and helpful! Room and hotel was super clean. Beds are comfortable. Pool was refreshing and they provide towels. Incredible views! There's some touristy restaurants walking distance from hotel. <5 minute walk to OXXO to grab some snacks.
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