Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of Holiday Inn Express Boca Raton-West, an IHG Hotel

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 935 reviews" "
Rating 8 - Good. 301 out of 935 reviews" "
Rating 6 - Okay. 144 out of 935 reviews" "
Rating 4 - Poor. 77 out of 935 reviews" "
Rating 2 - Terrible. 57 out of 935 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alison

Overbooked and turned us away at 3a
Stayed 1 night in Mar 2024

4/10 Poor

GLENN

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
One of the worst customer service I've ever received at any Holiday Inn.
Stayed 4 nights in Mar 2024
Response from AGM on Mar 22, 2024
Hi Glenn,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Excellent

Sidney

Liked: Cleanliness, staff & service, property conditions & facilities
Got a 1 bedroom king-size bed with my wife and I. It was perfect for our stay.
Stayed 1 night in Mar 2024
Response from AGM on Mar 22, 2024
Hi Sidney,We are happy to know you had a great stay with us. We do look forward to seeing you again!

4/10 Poor

Marcia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Mar 12, 2024
Hi Marcia,Thank you for staying at our hotel, we do look towards your next visit.

8/10 Good

Sheryl

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff were good, but they are really stingy with the TV channels. They didnt even have basic cable.
Stayed 3 nights in Feb 2024
Response from AGM on Feb 28, 2024
Hi Sheryl,Thank you very much for your kind review. We do look forward to your next stay with us when you return to Boca Raton. Thank you again very much!

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, property conditions & facilities
On a 7 night stay, we didn’t get housekeeping until day 4 despite talking to 3 staff that made note to ensure it happened when it was missed. Additionally let the virtual attendant know. Despite all of this, housekeeping was still missed. Bathroom did not have a fan so it became extremely moist with even the quickest shower. Some staff were helpful, others were rude and short despite us being pleasant the entire time. The facility had an air of just being poorly managed in general. Location was great for our event, but wouldn’t recommend staying unless it’s just for a single night stopover.
Stayed 7 nights in Feb 2024
Response from AGM on Feb 26, 2024
Hi Graig,Thank you for letting us know of your experience of your stay with us. Please accept my apologies regarding the lack of housekeeping service. Please rest assured that your review will be shared with all departments to improve the level of service we provide. We hope that you will give us a second chance in the future to make up for the stay you unfortunately experienced during your stay this time around.

6/10 Okay

Glenn

Liked: Cleanliness, staff & service, amenities
Didn't like the lack of water pressure and water wasn't hot enough.Also the air conditioner was noisy.
Stayed 3 nights in Feb 2024
Response from AGM on Feb 26, 2024
Hi Glenn,Thank you very much for being our guest and for taking the time to review us! I sincerely apologize for the issues you experienced. I hope that we have an opportunity to welcome you back in the future.

10/10 Excellent

Cathy

Stayed 1 night in Feb 2024
Response from AGM on Mar 22, 2024
Hi Cathy,Thank you for choosing us, we are happy to know you had a great stay.

8/10 Good

Tia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast is nice. The staff are helpful.
Stayed 2 nights in Feb 2024
Response from AGM on Feb 12, 2024
Hi Tia,Thankyou for staying with us and we are happy to know you had a great stay. Do visit us again.

8/10 Good

MARK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was very clean and neat.
Stayed 1 night in Feb 2024
Response from AGM on Feb 9, 2024
Hi Mark,It was a pleasure having you stay with us, do keep us in mind for future stays.

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024
Response from AGM on Jan 31, 2024
Hi Melissa,Thank you very much for your review. Our team here at the Holiday Inn Express Boca Raton West. We look forward to your next stay with us when you return to Boca Raton area. Thank you again very much

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 25, 2024
Hi Andrew,Thank you very much for your kind review. Our team here at the Holiday Inn Express Boca Raton West works hard to keep guests like you happy. We look forward to your next stay with us when you return to Boca Raton. Thank you again very much!

6/10 Okay

Florentino

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from MCH on Jan 29, 2024
Hi Florentino,Thank you for staying with us, do keep us in mind for future stays.

8/10 Good

Sheryl

Stayed 4 nights in Dec 2023
Response from AGM on Jan 25, 2024
Hi Sheryl,Thank you very much for your kind review. We look forward to your next stay with us when you return to Boca Raton. Thank you again very much!

10/10 Excellent

Yaritza

Stayed 1 night in Dec 2023
Response from AGM on Dec 19, 2023
Hi Yaritza,Thank you for choosing our hotel, we are happy to know you had a great stay with us. We do look towards your next visit.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Decent spot close to the turnpike. Hotel was in much need of a renovation.
Stayed 1 night in Oct 2023
Response from AGM on Dec 18, 2023
Hello Anonymous,Thank you for being our guest, we truly appreciate you.

10/10 Excellent

Anthea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 11, 2023
Hi Anthea,Thank you so much for your kind comments. We appreciate your business and look forward to your next visit.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 11, 2023
Hi Donald,Thank you so much for your kind comments. We appreciate your business and look forward to your next visit.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from AGM on Dec 11, 2023
Hi Bruce,Thank you so much for your kind comments. We appreciate your business and look forward to your next visit.

2/10 Terrible

Elizabeth

Stayed 3 nights in Nov 2023
Response from AGM on Jan 25, 2024
Hi Elizabeth,We apologize for your experience with us, your stay did not reflect the level of service that we strive to offer to our guests. We apologize for any inconvenience you suffered and thank you for staying with us.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for a night stay because I live hours away from work and had to be back in the morning. Front desk was helpful and kind and the room was very nice and clean. Price was fair, especially for the area. I would return.
Stayed 1 night in Nov 2023
Response from AGM on Dec 4, 2023
Hi William,We are happy to know you had a wonderful stay with us. We look towards your next stay with us.

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solicité me pusieran el colchón de mi cama más duro, me ofrecieron hacerlo y nunca lo hicieron.
Stayed 10 nights in Nov 2023
Response from AGM on Dec 11, 2023
Hi Armando,Thank you so much for your kind comments. We appreciate your business and look forward to your next visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind and curtious. Genuine in areas of hospitatlity services.
Stayed 1 night in Nov 2023
Response from AGM on Nov 30, 2023
Hi Mary,It was our pleasure having you as our guest, we do look towards your next stay with us.

10/10 Excellent

Mindy

Stayed 6 nights in Nov 2023
Response from AGM on Nov 24, 2023
Hi Mindy,Thank you for staying with us.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfy, keurig machine was nice.The complimentary iron and board came in handy. The pool looked nice but we didn't go in. The biggest negative was the lack of water pressure in the bathroom sink.
Stayed 3 nights in Nov 2023
Response from AGM on Nov 9, 2023
Hi Susan,Thank you for being our guest we value you. We are happy to know you still had a great stay despite the water pressure in the bathroom sink, our sinks has a water conservation faucet which is mandated by the brand.

10/10 Excellent

Michele

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on Oct 30, 2023
Hi Michele,Thank you for choosing our hotel we are happy to know you had a great stay.

10/10 Excellent

Jacqueline, Eatontown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kyra and May were excellent at the front desk. I felt welcomed and my stay was great! Good location, lots of shopping and accommodations were very nice. Highly recommend.
Response from AGM on Oct 30, 2023
Hi Jacqueline,Thank you for sharing your experience with us. Our goal is exceeding our guest expectations, we value you as our guest, your review will be shared with the rest of our staff. Thank you again and do look towards next stay.

10/10 Excellent

Ricardo

Fairly good
Stayed 4 nights in Oct 2023
Response from AGM on Oct 23, 2023
Hi Ricardo,Thank you for choosing our hotel and your review. We are happy to hear you had great stay with us!

10/10 Excellent

Emmys

Liked: Cleanliness, staff & service, property conditions & facilities
We love the peacefulness in this hotel
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Hi Emmys,We love your review of our hotel, thank you for being our valued guest and look towards your next visit.

10/10 Excellent

Tulio

Stayed 1 night in Oct 2023
Response from AGM on Nov 3, 2023
Hi Tulio,Thank you for being our guest, we look towards your next stay.

10/10 Excellent

susan

Traveled with family
Liked: Staff & service, property conditions & facilities
Hotel was clean, very poor water pressure. Breakfast was a joke biscuits were frozen, cinnamon rolls were hot on edge but frozen in middle, all the juices were warm. The lady “working” self serve buffet was very rude and yelled at people
Stayed 1 night in Oct 2023
Response from AGM on Oct 11, 2023
Hello Susan,Thank you for staying with us. I do apologize for the unpleasant experience, you had during your stay. We will share your feedback with our staff to improve on our services. Thank you again for your review and hope you will give us another chance.

2/10 Terrible

Rocco

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The A/C unit was malfunctioning….The idea to stay the night was to sleep after the event I had last night and drive fresh to Miami…so waking up every hour and checking out before 9 am can describe my experience? Besides the A/C my room was very uncomfortable…i checked in at 4 pm took a shower…and went to work …I got back around 2 am and I couldn’t sleep…I was in contact with the front desk since around 5 am… I feel really bad because they do their best but the property issues are not their fault…
Stayed 1 night in Oct 2023
Response from Rachel, General Manager on Oct 10, 2023
Hi Rocco,We sincerely apologize for any fractures in service during your stay with us. I will ensure to share your comments with our team to improve our service provided moving forward.

10/10 Excellent

Constansa

Stayed 1 night in Sep 2023
Response from Rachel, General Manager on Oct 2, 2023
Hi Constansa! It was our pleasure hosting you and we're thrilled to learn you had an enjoyable stay! We do hope to welcome you back soon!

6/10 Okay

Jose

Liked: Cleanliness, property conditions & facilities, room comfort
False late checkout advertising
This IHG crap offers a late checkout of 2pm, but they NEVER honor it. Back to the Hilton's.
Stayed 1 night in Sep 2023
Response from Rachel, General Manager on Sep 21, 2023
Hi Jose,We thank you for staying with us, and providing feedback regarding your stay with us. At IHG we love to provide our members with 2pm late checkout, however it is based upon availability, and we provide the late checkouts to our loyalty members who book directly through IHG. We wish you safe travels in the future!

10/10 Excellent

Tatiana Sergeyevna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like new
Disregard negative reviews, the property is in excellent condition. I was placed on 3rd floor and it seems they renovated everything, like new. Staff very friendly. Breakfast is good. It is Holiday Inn standards, book it!
Stayed 1 night in Sep 2023
Response from Rachel, General Manager on Sep 18, 2023
Hi Tatiana,We're thrilled to learn your experience at Holiday Inn Express Boca Raton West was an enjoyable one due to our friendly team, hot & ready breakfast, and clean guest rooms. We sincerely appreciate your kind feedback, and we hope to welcome you back soon!

2/10 Terrible

Marshall

Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from AGM on Sep 19, 2023
Hi Marshall,Thank you for your stay with us, I do apologize for the unsatisfactory stay with us. Once again thank you for your stay.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy one
Stayed 1 night in Sep 2023
Response from AGM on Sep 13, 2023
Hi Nancy,We thank you for being our guest and value your time with us, we look towards your next stay.

10/10 Excellent

Maricarmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Rachel, General Manager on Sep 12, 2023
Hi Maricarmen,We thank you for providing feedback regarding your most recent stay. We're happy to learn you had an enjoyable experience, and we do look forward to welcoming you back soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to relax.
In room 106 the sink clogs too much and the water flow is very very small. Other than that, all is excellent. Btw, many good channels to watch college football. 🙌
Stayed 1 night in Sep 2023
Response from Rachel, General Manager on Sep 11, 2023
Hi Jose,We thank you for taking the time to provide feedback regarding your most recent stay. I will ensure we utilize your comments regarding the sink in your room to improve our service provided in the future. We do hope to welcome you back soon!

10/10 Excellent

James Toland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in all of South Florida. Roomy and quiet, close to everywhere I need to be. Staff is top notch efficient and friendly. Front desk is the best. Shay, Rachel, Kyla, Mae...that whole team makes it happen seamlessly. Thanks for another great week, ladies.
Stayed 2 nights in Sep 2023
Response from Rachel, General Manager on Sep 11, 2023
Hi Mr. Toland,It is our pleasure hosting you, and we sincerely appreciate your kind feedback. I will ensure Shayla, Kyla, and Mae are recognized for their efforts. We look forward to welcoming you back soon!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast. Very clean.
Everything was awesome, except for the traffic on Glades Rd which gave me some noise discomfort.
Stayed 1 night in Aug 2023
Response from AGM on Sep 6, 2023
Hi Jose,Thank you for being our guests, it was our pleasure having you. Do keep us in mind for future stays.

10/10 Excellent

Antonia

Stayed 1 night in Sep 2023
Response from AGM on Sep 25, 2023
Hi Antonia,Thank you for your review, we are happy to hear you are having a great stay with us.

10/10 Excellent

James Toland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay
Stayed 1 night in Aug 2023
Response from AGM on Aug 22, 2023
Hi James,We appreciate you as our guest and look towards your next stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service
Nice employees
Response from Rachel, General Manager on Aug 22, 2023
Hi Nicholas,We thank you for taking the time to provide feedback regarding your recent stay with us. We're thrilled to learn your stay was enjoyable due to our friendly team members! We do hope to welcome you back soon!

10/10 Excellent

Sharon

Business traveler
Liked: Amenities, property conditions & facilities
Front desk personnel were helpful and friendly Comfortable bed Convenient location
Stayed 1 night in Aug 2023
Response from Rachel, General Manager on Aug 21, 2023
Hi Sharon,We thank you for taking the time to provide feedback regarding your most recent stay with us. We're thrilled to learn our friendly team members, convenient location and comfortable guest rooms had a positive impact on your stay. We do hope to welcome you back soon!

10/10 Excellent

Amauri

Stayed 1 night in Aug 2023
Response from AGM on Sep 6, 2023
Hi Amauri,Thank you for choosing to stay with us, we value you as our guests. We do look towards your next visit.

10/10 Excellent

JESHAIAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn never disappoints. Great service, clean place, affordable price. It’s all great!
Stayed 1 night in Aug 2023
Response from Rachel, General Manager on Aug 14, 2023
Hi Jeshaiah,Thank you so much for providing feedback regarding your stay with us! We're thrilled to learn you had an enjoyable stay with us, and we hope to welcome you back soon!

10/10 Excellent

Michele

Business traveler
Been a guest at this hotel 3 or 4 times before. Staff always friendly and helpful
Stayed 2 nights in Jul 2023
Response from Rachel, General Manager on Jul 31, 2023
Hi Michele,We're thrilled to learn you had an enjoyable experience at Holiday Inn Express Boca Raton West due to our friendly team members, and we thank you for your continued loyalty! We do hope to welcome you and your family back soon!

4/10 Poor

Mosunmola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Fair
Stayed 2 nights in Jul 2023
Response from AGM on Jul 20, 2023
Hi Mosunmola,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. We do apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Okay

Phylicia

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Disappointed, disappointed.
Stayed 2 nights in Jul 2023
Response from AGM on Jul 13, 2023
Hi Phylicia,Thank you for choosing our hotel, we do apologize for the disappointed stay you had with us. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.