“Took 30 minutes in line to check in as there was only one person at the front desk. Got to he front and was told my reservation had been cancelled an hour prior by Expedia. Called Expedia who confirmed the reservation had been paid and was still showing as being active. Through a series of back and forth calls between Hilton and Expedia, was told the hotel had been overbooked and no room was available. Very disappointing and created several setbacks in our trip. This is the second bad experience……
“The property is so outdated it looks like an old motel. It’s in a prime location.
The carpets in the rooms are horrible and nasty all the cabinets from the fridge to the closet fall off the hinges and the bathroom and shower are disgusting. I had no choice but to stay there because where I normally stay was booked but i definitely won’t be back. Please update your property. And maybe tell your housekeeping not to yell I. The hallways talking to each other.”
“The hotel is clean, staff members are polite, rooms are clean, my only reason for 5 stars and not 6 is that the desk attendee was not at his location for almost 15 min. and myself along with other guest was just waiting for someone to attend to us. They should have some sort of bell or door bell, something to alert them that guest are their once they are in the back room.”