Ratings based on 834 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville,SC

Nice hotel close to I95-easy off and on

Posted Dec 10, 2017
Friendly staff which included Medi when checking in after 11:30 pm as well as am staff giving helpful directions to Walmart when personal care shopping needed. Breakfast great
5 out of 5
Recommended
for Everyone
by A verified traveler from greenwich ct

Posted Dec 8, 2017
The hotel has a great location . I enjoyed my morning stroll on the El Rio Trail.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will stay again

Posted Nov 13, 2017
From beginning to the end. We got a little lost in the way. Called hotel and got excellent directions. Sorry, didn’t get a name. Got a very warm welcome when we got there. Got a good feeling immediately. The hotel looks clean, bright & welcoming upon entry. Our room was very clean & spacious. A nice sitting area with TV, sink, microwave & fridge. A nice surprise real glasses instead of plastic. Bedroom area nice. Bathroom clean, shower great power. Very good toiletries. Paul Mitchell shampoo, conditioner, body lotion & soap. Breakfast so much better than a lot of other hotels. Of course the usual fare—plus scrambled eggs are good, fluffy & not rubbery. You have choice of fresh spinach, salsa & shredded cheese in the eggs. Fresh strawberries, oranges, watermelon & of course bananas. Staff @ breakfast very attentive. We had a problem with faucet & it was taken care of right away. Plenty of parking & security good. Need key card to get into side door even during the day. Would stay there again.
Comment from Hotel Management
Nov 13, 2017 by Chris, Hotel Management
Thank you so much for sharing some time with us and providing a positive review. The team really tries to ensure a quality and comfortable stay each and every time out. We appreciate the confirmation of our performance as it really provides a boost. Warm Regards, Chris Adams
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
It's a Pleasant hotel. Located in good area. We enjoyed their breakfast. I would recommend this hotel for anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler from mn

Awesome location

Posted Nov 7, 2017
I loved staying here. Loved free breakfast, closeness to my destinations and most importantly I feel safe here. Alot business people stayed here as well which makes me feel this place is professional & welcoming. Definitely will come here again.
Comment from Hotel Management
Nov 13, 2017 by Chris , Hotel Management
Thank you! Your voice and positive feedback means a lot. Please know that we take quality service seriously and focus our efforts towards meeting the needs of our guests. We hope to see you again in the near future. Chris Adams
5 out of 5
Recommended
for Everyone
by A verified traveler from boca raton

Hotel next to 95 so it’s easy to go anywhere

Posted Nov 4, 2017
I wanted to get away for a couple of days with my girlfriend and i actually have back trouble so comfort was a huge necessity. We got a king size bed and it was very comfortable. The televisions had Netflix so it was great to watch. Very friendly staff and the breakfast was very good. The fruit was fresh and the waffles were amazing. Definitely recommend this hotel.
Comment from Hotel Management
Nov 8, 2017 by Chris, Hotel Management
I am glad that the beds provided comfort for your back. We recently added new bedding so the feedback is comforting. We are appreciative of the positive feedback you provided regarding the different aspects of your visit. We hope you will come back when you need to get away. Warm Regards, Chris Adams
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Pillows and beds were very comfortable.
Comment from Hotel Management
Nov 13, 2017 by Chris A, Hotel Management
Thank you for mentioning our pillow and beds. We recently added new beds and the feedback has been quite positive! We hope you will join us the next time your travels bring you to the Boca Raton area. Regards, Chris Adams
3 out of 5
by A verified traveler from New Jersey

The staff was great hotel clean I had an issue

Posted Oct 25, 2017
The day we checked out asked for a late check out no problem. The morning of check out my daughter was violently ill with food poisoning. we were to fly home that night and she needed time to try and be able to move. We asked to have a check out time for 6pm Florence said we could pay 1/2 price as we would not be there over night. She then said she had to ask the general manager who said we had to pay full price rate for 4 more hours. Now that I know that money means more to Marriott then the health and well being of their guest I will not be using Marriott again. Also I Have and will continue to tell all I know about this. Shame on them We did leave at 5pm to catch our flight so they made a nice profit. good for them. .
Comment from Hotel Management
Nov 17, 2017 by Chris, Hotel Management
On behalf of the team, allow me to apologize for the way in which the situation was handled. We regret that you left the property with less than positive vibes. Our objective is to ensure we meet or exceed expectations each and every day. We will learn from this situation and attempt to be more mindful of the entire situation. Thank you for your feedback. Warmly, - Chris Adams
4 out of 5
by A verified traveler from Trinidad

Not a Bad Place

Posted Oct 24, 2017
Pros: The first night we had a problem with the bathroom and it was quickly taken care off.
Cons: Offer a complimentary shuttle maybe within a 5/10 mile radius for guest to get around. Maybe to shopping and dinning areas.
Location: Without a car I won’t venture outside as the road is almost like a Hiway.
Not too bad for the price, however if you don’t have access to a car then there isn’t much to do or see within walking distance. The extractors does not seem to work in the bathroom, however I was told that it’s silent. The breakfast was not bad but could do with a little more variation.
Comment from Hotel Management
Oct 30, 2017 by Chris, Hotel Management
Vimanl, Thank you for taking the time to provide invaluable feedback regarding your recent visit to the Springhill Suites. I do think your suggestion regarding a shuttle service is reasonable and one we will explore. Further, we are identifying ways to better enhance our breakfast in the tone of of more variety. Thank you for allowing our hotel is provide accommodations and will continue to find ways to better better at what we do. Warmly, - Chris Adams
3 out of 5
Recommended
for Everyone
by A verified traveler from Bogota, Colombia.

Good for a short stay

Posted Oct 18, 2017
Pros: Location
Cons: Room cleanliness / maintenance
Location: Shopping, beach, eating.
Just stayed for 1 night as had to change plans and go somewhere else, checked in with my wife at around 10PM, check in was fast, the front desk person helped us to cancel 2 additional nights originally booked, room was big, there were quite a few ants, fridge was loose and almost fell from the cabinet, toilet had some malfunctioning (suddenly started to flow water once in a while), carpet had some stains, didn't use the pool and gym but looked small, free breakfast was good, free WiFi was fast, area looked nice and safe.