Ratings based on 890 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Nice hotel with great conference capabilities.Posted Aug 15, 2017
Hotel is very nice but nearby beaches arent great and the colonial old town is a bit far if you plan on going there often. We went there for a conference, which was great in terms of space, organization and service.
for Everyoneby A verified traveler from Chicago
Nice hotel with excellent staffPosted Aug 15, 2017
The hotel was a very good choice . The view from the room was excellent . The room was clean and comfortable . The staff was very helpful and pleasant . The only problem - the room did not have an option to open the windows - no breeze at all . Advise - do not book the shuttle to the hotel - It is a rip off . And Expedia forgot to inform us that the shuttle comes only at 8 AM and 12 PM at the hotel . So we took a cab . Still waiting for Expedia to apologize for the false advertisement . Over all great trip and a great hotel .
for Familiesby A verified traveler from Alabama
Nice hotel. Great breakfast! Good location.Posted Aug 7, 2017
Pros: Location. Staff friendliness. Cleanliness of hotel-lobby, rooms, etc. Services offered. Pool-side service. Bountiful meals at restaurant.
Cons: The pool could use an upgrade. Size is excellent, but is in need of some repair. Avoid the beach area at all cost!!!
Location: Restaurants, bars, etc. in walking distance. Taxi's run about $2-3 to take you into Getsemani and El Centro.
Friendly staff (Josefina at patio dining at Chiva restaurant makes the best omelettes and Silfredo at the pool bar makes the best limonada de coco con vodka). Everyone was very accommodating in all aspects of our week-long stay. They stock bathrooms with great quality shampoo, soaps, lotions, etc. (brand-Peter Thomas Roth). Pricing is good for all services, retail, meals, etc. Book your trips through Gema Tours located just right of the lobby to get the best pricing and hotel pickup.
for Everyoneby A verified traveler from San Benito, Texas
Posted Jul 31, 2017
Location: Walking distance from places to eat and shop
Staff was very helpful didn't had a charge issue but staff was very good in resolving it. Hotel is nice but the only thing I saw that needed improvement was choices in breakfast buffet its more like ham, breads, and cheeses.
for Everyoneby A verified traveler from mexico
Nice hotel at the beachPosted Jul 22, 2017
It is a quite good hotel, the staff is friendly. It needs to have better restaurants and nicee beach facilities
for Everyoneby A verified traveler from Quito-Ecuador
Family VacationPosted Jul 13, 2017
Nice hotel, kids loved it because of the pools, specially the slide. They have a nice kids play room too. The hotel's staff very kind and friendly. Rooms are Ok, beds and pillows comfortable. Our room a little noisy, you could hear next room and hall way. Although the stay overall was very nice, the inconvenience we had was that we booked a room included the breakfast and when we checked in they told us it wasn't, even if we payed more for it. Expedía couldn't do anything about it, so we had this extra expend at the end. So, be aware when booking, make sure you get the complete package.
for Everyoneby A verified traveler
The staff was very helpful and nice.Posted Jul 11, 2017
The only complaint I have is the hotel description says that foreigners will not be charged the 19% tax, I was charged the tax even though I was a tourist. Free wifi for hilton honors members.
by A verified traveler
Not a good hiltonPosted Jul 4, 2017
Horrible service hotel facilities outdated and the service was bad
for Everyoneby A verified traveler from New York, Florida, Guadalajara
Perfect! The hotel is beautiful. Well located.Posted Jul 1, 2017
Location: Cartegena is a wonderful tourist city. Full of interesting, historic attractions.
Perfect. The hotel is in the best location at the tip of the peninsula, beach, 6 pools; excellent service. No complaints. Jay
for Everyoneby A verified traveler from LA California
Beast time everPosted Jul 1, 2017
People, service, food, cleanliness and all services en general the best. Thank you very much, 😊😊