Ratings based on 335 Verified Reviews

4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome experience.

Posted Jul 26, 2017
Pros: They also set up excursions cheaper then Trip Advisors.
Location: Very close to everything.
We stayed here for 5 days.. The bell boy David was the best and most memorable of the entire staff.. He was able to communicate well with us as we only speak English and had a difficult time in an all Spanish speaking country. The 24 hour assistance came in handy as well as they helped us promptly with all of our needs We stayed in a Junior suite which was of good size and was clean..The hotel is right next to the beach and has a great view but also has a large unfinished building that is a eye sore as well. They have a good free full breakfast every day. Cons- the pool closes at 8pm and their bar doesn't open until 8pm which is strange for a large hotel Other then those small quirks it was a great stay. I'll stay again.
Comment from Hotel Management
Jul 26, 2017 by Julia Arteta, Hotel Management
Thank you very much for your review! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! We hope to see you soon. Best Regards, Julia A. Arteta Martínez
3 out of 5
by A verified traveler from Indiana, USA

Mass market hotel

Posted Jul 23, 2017
The insulation of the rooms is quite poor you are better off with a a cheaper inside room if you can live without seeing the beach from above. Air conditioning was very noisy, but you cannot sleep without, so the only solutions were ear plugs. Check in and check out are sloooooooooooooooow, not sure if due to the bureaucracy of the lack of willingness of the staff, I guess a little bit of both. Price was OK, so overall it is a 3.
Comment from Hotel Management
Jul 26, 2017 by Julia Arteta, Hotel Management
We kindly appreciate your comment. We would take careful notes on the aspects you mentioned and we will work on them to keep offering the good service is required. Thank you for your comments that help us improve every day. Cordially yours. Julia A. Arteta Martínez
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location friendly staff

Posted May 14, 2017
Great experience starting from the time a nice taxi driver from hotel picked us up. The pool should be open until later. It closes at 8:30pm
Comment from Hotel Management
May 17, 2017 by Julia Arteta , Hotel Management
Dear Guest, Thank you for taking the time to share your kind comment. We hope you come back in another opportunity to serve you with the kindness that characterizes us. Cordially, JULIA A. ARTETA MARTÍNEZ
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted May 11, 2017
Excellent, nice staff and pretty room. Safe city , I would like go back at future vacations.
Comment from Hotel Management
May 17, 2017 by JULIA ARTETA, Hotel Management
Dear Guest, Thanks for choosing hOTEL CAPILLA DEL MAR the for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed our guestrooms and beach; Your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again. Sincerely, JULIA A. ARTETA MARTÍNEZ
4 out of 5
Recommended
for Everyone
by A verified traveler from bogota

Nice hotel, good location

Posted May 2, 2017
Cartagena is always a great place yo vacations and the hotel capilla del mar is good for a few days. Everything in the hotel was ok but for nearly the same price, you can find a boutique hotel in downtown
Comment from Hotel Management
May 6, 2017 by JULIA ARTETA, Hotel Management
Dear Lorejc Thanks for staying with us. We appreciate your feedback!. Sincerley, JULIA A. ARTETA MARTÍNEZ
4 out of 5
Recommended
for Everyone
by A verified traveler from Quito

Excellent location

Posted Apr 17, 2017
We had an enjoyable stay at Capilla Del Mar. Ingrid at check in was of great help. The hotel is very well located with easy access to the beach and downtown. Nice restaurants and shops at walking distance. Nice breakfasts.
Comment from Hotel Management
Apr 18, 2017 by JULIA ARTETA, Hotel Management
Dear Guest, Thank you very much for your review! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! We hope to see you soon. Best Regards, JULIA A. ARTETA MARTÍNEZ
5 out of 5
by Bianca

Lovely hotel

Posted Apr 3, 2017 on Hotels
Capilla Del Mar was beautiful. A very easy and seamless check in and out process. Lovely buffet breakfast, room service and restaurants. Professional and relaxing massage at the leisure center. The location was close to Old Town, just a short taxi ride. There were shops the street behind, both souvenir and fashion. The hotel concierge also recommended and booked a day trip for us to the Rosario Islands.
Comment from Hotel Management
Apr 4, 2017 by General Manager, Hotel Management
Dear Bianca, Thanks for choosing the Capilla del Mar Hotel for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed our guestrooms, Spa and restaurants. Your comments encourage and motivate us to serve our guests better every day! We look forward to seeing you again in the near future and serve you once again. Sincerely, JULIA A. ARTETA MARTÍNEZ Gerente de Alojamiento
5 out of 5
by Robert

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017
Cartagena, march 29 2017 Dear Robert, Thank you very much for your review! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! We hope to see you soon. Best Regards, JULIA A. ARTETA Gerente de Alojamiento
5 out of 5
by Murray

Great beachfront hotel!

Posted Mar 7, 2017 on Hotels
This is a very well run hotel with helpful staff in a beachfront locations with beautiful beach views.
Comment from Hotel Management
Mar 10, 2017 by General Manager, Hotel Management
Cartagena, march 10 2017 Dear Murray. Thanks for choosing the Capilla del Mar Hotel for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed our property. We look forward to seeing you again in the near future and serve you once again. Sincerely, JULIA A. ARTETA Gerente de Alojamiento
5 out of 5
by David

Posted Mar 3, 2017 on Hotels
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Cartagena, marzo 8 de 2017 Estimado David, reciba un cordial saludo. Agradecemos haber tomado parte de su tiempo para compartir sus comentarios y experiencia de viaje. Nos alegra haya disfrutado de su estadía, esperamos pronto tenertele de regreso. Cordialmente, JULIA A. ARTETA MARTÍNEZ Gerente de Alojamiento