Ratings based on 57 Verified Reviews

3.6 out of 5
79% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Arkansas

Budget hotel in a good beach location.

Posted May 7, 2017
While most of the staff could use a lesson in customer service, the general manager Alejandro could not have been more helpful & friendly. I didn't like that when I asked the front desk person to call me a taxi to the airport, I saw the taxi driver slip the front desk person some money, and later found out I was overcharged for that taxi ride. Puts a damper on the guest experience when you notice that. The hotel room is clean but the room is only the quality of a 2.5 star hotel. The rest of the hotel is of a similar quality rating. But the location is perfect & near a good section of the beach. If you want a great location & aren't looking for a romantic room with your significant other then this hotel is fine.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

Nice hotel on the beach

Posted Apr 10, 2017
Pros: I really liked the friendly staff and the cleanliness of the hotel.
Cons: The beds could have been a little more comfortable and coming from America, we're use to larger rooms and bathrooms. It's ok for one person, maybe 2.
Location: Location is great. The beach is just behind the hotel and there are plenty of places to eat and shop on that street. Several landmarks near by.
Had a positive experience with Hotel Playa Club. The staff was very nice as accommodating as they could be. Everyone was always responsive with a smile!
5 out of 5
by John

Hotel Play Club knows how to treat guests!

Posted Feb 23, 2017 on Hotels
Staff knew how to treat guests. Close to restaurants and casinos. Access to the beach in less than a minute walk. The pool was well maintained. Over all, one of the better hotels in the mid price range. Staff made sure that guests needs are taken care of. Breakfast buffet was good.
4 out of 5
by John

Hotel Playa Club - a charming small hotel

Posted Feb 16, 2017 on Hotels
The rooms are a bit small. The staff is friendly and helpful. They're either in the process of upgrades or maintenance of rooms. They have a pool and within a 3 minute walk you're on the beach. Down town is about 15 minute taxi ride for $3.50. Overall a nice hotel that's very accommodating to their guests. They have a good understanding of what service is about
4 out of 5
by A verified traveler

Convenient, Clean and Professional Service

Posted Feb 1, 2017 on Hotels
Only the AC had some problem at the beginning, but it was fixed after calling the front desk. Overall, it was a great stay. The room was quiet. The area was nice. People from he hotel were very helpful, friendly and professional. The price was inexpensive. I stayed at Hampton in Barranquilla for more than 5 times. I'll return next year.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
We appreciate your comment about your experience in the Hotel, thank you and we look forward to the opportunity to welcome you back in your home in Cartagena de Indias
3 out of 5
by A verified traveler

Could do a better job

Posted Nov 1, 2016 on Orbitz
Pros: Location and breakfast was typical of Colombia, delicious.
Cons: The amenities
Cable in the room wasnt working most of the time. Air conditioning broke 1 night and they couldnt fix it so they gave us a fan.
Comment from Hotel Management
Feb 17, 2017 by Gestión de Calidad y Recursos Humanos, Hotel Management
We appreciate your time to send us your comments. Our goal is to exceed your expectations, we find it valuable to have known your experience. Regarding your nonconformity of the television cable and air conditioning, based on comments of our guests we improved our maintenance plan and changed the air contioners, so that this type of situations do not happen again. We hope to have the opportunity to receive you again in order to offer you a better experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from vt

Great customer service!

Posted Oct 6, 2016
Location: Closer to everything, the beach, the shopping center, the buses, the Super market, restaurants, etc. Good location, safety neighborhood.
The Room Was Clean and comfortable. The service, excellent and friendly. I was so happy I choose the hotel for my short vacation in Cartagena, Colombia. Also the beach is just at the back of the hotel!
Comment from Hotel Management
Feb 15, 2017 by Mrs. Rosa, Hotel Management
We are very pleased that you enjoyed your stay with us. Positive evaluations like yours motivate us every day to continue giving all our efforts, continuously improve our process and ensure that during your stay you feel as a family.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Nice location

Posted Aug 4, 2016 on Orbitz
Nice small hotel,great location.,great staff good for families...with a nice pool and in front of the beach
Comment from Hotel Management
Feb 17, 2017 by Gestión de Calidad y Recursos Humanos, Hotel Management
We appreciate the time you spend to send us your comments, We feel glad that you had enjoyed your stay in our hotel. Best regards four you, while we have the pleasure to welcome you back again in your home in Cartagena de indias.
3 out of 5
by Jeffrey from Dallas, Tx

First time in Cartagena

Posted Apr 11, 2016 on Hotels
Overall, we were happy with our stay. Our room was a bit outdated and the beds were not the most comfortable. However, we did not spend much time in our room and you shouldn't either since there is so much to explore. The hote was close to shopping and the beach is just steps outside the hotel. The outdoor pool was a lot of fun and very clean. The service at this hotel was outstanding and they were all very friendly. For the price, I think we got a great deal.
3 out of 5
by Carol A from Canada

Posted Mar 9, 2016 on Hotels
Hotel Playa is a good location in Boca Grande with swimming pool and is one of the hotels that has a beach - across the street. Breakfast was included. Air conditioning and free wifi. Beds and pillows were not comfortable. Staff did not speak English.