Great views, service lacking out of season
Posted Oct 19, 2015
Great hotel (up an incredibly steep drive if you go out walking!) with great views over the bay. The hotel has two pools, the higher infinity pool) is particularly relaxing and quiet and is very large for a hotel pool. The spa offers a range of treatments and the spa staff were great.
We chose the hotel as a 5* hotel matched by 5* ratings on trip advisor for service. I've rated staff 3/5 because the staff experience was very mixed. The greeting was warm and friendly, explaining the facilities and giving the impression that our every need would be catered for. But we visited out of season - and maybe this is the reason - staff were rarely around. We were promised a poolside service, but in a week this only happened on two occasions (i.e. on two days someone came round once to ask if we wanted anything - and on one of those occasions it was nearly an hour before the requested beer arrived!) and in the restaurant the service was variable - while individual staff were warm and friendly we always seemed to be waiting for a menu, or to order - when there really weren't that meany people in the hotel.
It has the potential to be great - and I can imagine the full of people and staff in high season it's probably a great experience - but it wasn't 5* for us.