Ratings based on 147 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from los angeles

Nice hotel

Posted Jul 9, 2016
requested a specific view 10 months prIor To my stay and was disappointed that my request wasn't taken into consideration. unfprtuneyly the room i requested was booked at the time of my stay
5 out of 5
by A verified traveler from Nadia, UK

Amazing hotel close to the beach

Posted Jun 21, 2016
Fab hotel! Quiet retreat with amazing SPA faciltities. If you are looking for the perfect and tranquil get away retreat with lots of pampering and amazing staff, this could be for you. Somewhere between Malibu, CA and Laguna beach! Perfect time is June as its not too hot temp north of 90F. Loved It!
Comment from Hotel Management
Jun 26, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We were delighted to read that you enjoyed your stay in our property and will be sharing your positive comments with all our team members. We will be looking forward to having the opportunity of welcoming you back again to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topcu Civak Hotel Manager
5 out of 5
by A verified traveler from London

Dreamy Hotel in Barbaros Bay

Posted Jun 13, 2016
Pros: The hotel itself if beautiful and the staff and super friendly and attentive. Happy staff = Happy customers
Cons: The temperature of the bath/shower water could be hotter Bubble bath will be nice
Location: Bodrum city centre is 30 minutes away. Once you reach this hotel I dont think you would want to leave it.
We were greeted with a smile when we stepped out of our taxi until the moment we left. The staff went out of their way to make us feel at home. Highly recommended customer service, views, private pool, breakfast and restaurants are all top quality.
Comment from Hotel Management
Jun 26, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We were delighted to read that you enjoyed your stay in our property and will be sharing your positive comments with all our team members. Feedback such as yours is always well received and can only help further motivate our employees to continue to offer outstanding service to all our guests. As a company, we continually strive to exceed our guests’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary. Once again, thank you for your valuable input and we look forward to having the opportunity of welcoming you back to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topcu Civak
5 out of 5
by A verified traveler

Escape

Posted Oct 1, 2015 on Hotels
Great
Comment from Hotel Management
Jun 24, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We will be looking forward to having the opportunity of welcoming you back again to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topcu Civak Hotel Manager
5 out of 5
by ayub from Oakville

Perfect place to chill out

Posted Sep 29, 2015 on Hotels
Had a wonderful time
Comment from Hotel Management
Jun 24, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We were delighted to read that you enjoyed your stay in our property and will be sharing your positive comments with all our team members. We will be looking forward to having the opportunity of welcoming you back again to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topçu Civak Hotel Manager
5 out of 5
by A verified traveler

Hotel caves

Posted Sep 29, 2015
The rooms are very nice and big, the bathrooms are equipped with a sauna and a large shower that could be filled like a hot tube that will accommodate two people
Comment from Hotel Management
Dec 26, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking time to review our hotel and sharing your comments. We are looking forward to welcoming you again. Kind Regards, Arzu Topçu Civak Executive Assistant Manager
5 out of 5
by ayub from Oakville Canada

Posted Sep 27, 2015 on Hotels
We had a wonderful stay at the resort
Comment from Hotel Management
Jun 24, 2016 by Hotel Manager, Hotel Management
Dear Guest, Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We were delighted to read that you enjoyed your stay in our property and will be sharing your positive comments with all our team members. We will be looking forward to having the opportunity of welcoming you back again to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topcu Civak Hotel Manager
4 out of 5
by A verified traveler

Posted Sep 14, 2015 on Hotels
Comment from Hotel Management
Jul 13, 2016 by Hotel Manager, Hotel Management
Dear Guest; Thank you very much for your kind interest in Kempinski Hotel Barbaros Bay and having taken the time to complete our survey and to let us have your comments. We will be looking forward to having the opportunity of welcoming you back again to the Kempinski Hotel Barbaros Bay in the near future. Yours sincerely, Arzu Topcu Civak Hotel Manager
5 out of 5
by A verified traveler from Solihull

Fantastic location

Posted Sep 6, 2015
Pros: First time to a Kempinski hotel, pleasant experience.
Cons: Beds are very firm, however, they quickly found some softer mattress covers and we were fine for the rest of our stay.
Location: Great for doing nothing and relaxing!
Wonderful beach, service all round very good with any requests quickly acted upon. As previous reviews state, food and drink was expensive. Restaurants were rather empty but the vietnamese and beach restaurants were very good.
Comment from Hotel Management
Dec 27, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you very much for the valuable time you have taken to share your experience regarding your stay. We wish to have you back with us. Kind Regards, Arzu Topçu Civak Executive Assistant Manager
2 out of 5
by A verified traveler from London

Lovely hotel and amenities but very poor service!!

Posted Aug 29, 2015
My husband and I really loved the hotel - it reay does have all you need but the service from staff is appalling. At the restaurants they constantly put pressure on you to buy their bottles of champagne and only offer you expensive water (despite having much cheaper bottled water if you ask!) and if you don't agree to the constant upsell you will be left waiting for your drinks for ages and may have to ask a few times and wait half an hour! This was the same throughout the hotel. You would be relaxing by the pool or in the gym and you would constantly be interrupted by the spa staff trying to sell you packages. It felt like they were all on commission. The best service we had was room service!! I very rarely complain but the service really did put a dampener on our stay. When we arrived for check in at 3pm our room was not ready - despite them asking for our arrival time in advance. Instead of offering us a tour of the hotel and a drink we were left to our own devices and were told someone would call us when the room was ready. They didn't call and instead left it for us to chase! They were late with getting the room ready and a nice gesture would have been to offer us a refreshing drink whilst waiting. They were rude throughout and they set the tone right from the start. We also constantly heard others chasing for their coffee in the morning - one man's family even got up and left the table through sheer frustration of waiting. I would think twice before booking!!
Comment from Hotel Management
Dec 26, 2015 by Hotel Management, Hotel Management
Dear Guest, Thank you for taking the time to share your experience following your recent stay. Thank you as well for your valuable feedback regarding the inconvenience you experienced due to the service as this is the only way we can truly assess our guests’ needs, and continuously improve the luxury service we aim to provide. Please rest assured that we have taken note of your comments, which we regard as very serious, and shared them with our team for further consideration and immediate improvement. We hope to welcome you back soon again, and provide you the finest Turkish hospitality here at Kempinski Hotel Barbaros Bay. Kind Regards Arzu Topçu Civak Executive Assistant Manager