Above and beyond
Posted Sep 27, 2014
We stayed at Panorama Hotel i. Late September 2014 as a family of 3 with our daughter.
I should have known we were onto something special when Muslum (the amazing person that runs this hotel) explained "you are welcome. It's our duty" to take our 4 heavy suitcases up to our roms while we enjoyed a lovely welcome drink on the balcony. Not just any old drink either. A home made herbal tea to help fight my ear infection picked up in Pamukkale's famous 'Cleopatra's Pool' aka seething cesspit of bacteria! Anyway...back to my experience.
I could not have known, or even I,gained the generosity of spirits and hospitality that Muslum provided to me and my family as my ear infection accelerated into a full blown ear, throat and chest infection. 5 herbal teas a day, special breakfasts, and this evening - home cooked dinner personally served in my bedrooms hen I did not feel up to joining my family in the restaurant. And after Muslum finished all that he spoke to a doctor, jumped in his car, picked up some medicine he understood would be of help to me, and personally delivered it to me himself.
This is not a 5 star hotel. However the customer service is 6 star, and I would recommend to anyone, and have been recommending to everyone the wonderful hospitality that Muslum and his team provide. I feel like its our duty to let the world know all about it!