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Reviews of The Westin Grand Munich

The Westin Grand Munich
Arabellastr. 6, Munich, BY

Reviews

8.4

Very Good

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 107 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leif, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

8/10 Good

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is huge. Staff was 10/10 !!! The hotel breakfast was delicious which is super convenient!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Little things
Very helpful staff, restaurant was delicious in the lobby. The curtains would bot close and were half hanging down off the clips on one side and the sinks would not drain, but the lobby staff was informed and hopefully it got fixed. The front lobby staff were super sweet. We were there on Christmas day and one of the ladies gave us two chocolate Christmas trees as a gift.
Stayed 1 night in Dec 2023

4/10 Poor

AHMED

Stayed 1 night in Dec 2023

10/10 Excellent

roseliene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality accommodations in Arabellapark. Walking distance to English Garden and other areas of interest. Conveniently located near public transit. Staff was helpful and kind, especially when many of us were stranded due to a blizzard. Grateful i booked here!
Stayed 4 nights in Dec 2023

10/10 Excellent

Gerard

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large comfortable rooms with separate shower and bathtub. Wonderful breakfast with a very friendly and helpful staff. You are able to buy local train tickets at concierge desk which makes life easier.
Stayed 2 nights in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, comfy bed! Spa was very relaxing, overall a great time away, Had everything you could need or want!
Stayed 2 nights in Nov 2023

10/10 Excellent

Laszlo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing facility, really great staff, quiet area. Our room was on the 15th floor providing an amazing view of the city and beautiful sunsets. I will definitely stay there again..
Stayed 5 nights in Oct 2023

4/10 Poor

Ahmed

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Katherine Mary, Playa Del Rey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I have stayed at this property and would again especially for Oktoberfest since it is on the same U line. The staff and common areas good including the breakfast. The rooms are dated. The room I was in had multiple stains on the carpet and so much mold in the shower. If they update the rooms this would be the perfect hotel for an easy stay in Munich.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeremy, chico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Breakfast Buffet is off the chain! Nice dining options & Bar. Only a 2 block walk from the U-Bahn station, to get anywhere in Munich. My only complaint is there is not actually a hot tub "as advertised on Expedia", only a jetted area in the regular pool. Otherwise, great experience.
Stayed 5 nights in Sep 2023

4/10 Poor

Deborah

Traveled with family
Disliked: Staff & service, amenities
Large opulent common areas in hotel but once you get to rooms it changes. Mold in shower. No regular housekeeping, not even towels and coffee without asking daily. Then still not done and had to wait in bar for hour for what was supposed to be housekeeping. But all they did was leave towels and 2 packets of coffee. Expected more for $500 per night. Front desk staff was apologetic each day but we had a 4 night stay and the room was never serviced without asking each day and then once not even after asking. Food poisoning last day. Only ate at breakfast buffet and hotel restaurant.
Stayed 3 nights in Sep 2023

10/10 Excellent

mustafa

Liked: Staff & service, property conditions & facilities
It was comfortable stay. What else I would want!
Stayed 1 night in Sep 2023

4/10 Poor

Vinod

Business traveler
Liked: Cleanliness, amenities
Disliked: Staff & service
Came here for a business conference with my spouse. Great location- safe-quite with nice lobby & breakfast. However, very poor rating on maintenance and very poor customer service response. Simple example 1. Toilet flush stopped working at about 6 pm with constant leak when we got back to room after day long outing & tired. Tried calling front desk & service for nearly 30 minutes from room to inform. Finally front desk picked up and said they are sending someone to fix it. Nobody came until morning while we went to bed early. Again called in the morning. None showed up for several hours. Personally, went to desk and in a long line to before I could tell the same thing. Meanwhile, we had to use outside toilet in the lobby. It was surely terrible. Finally they attended & fixed it in the morning. The flush again stooped working and leaking in the late evening. Went down to get the service. In room phone simply donot work. 2. The A/C in rooms stops cooling for few hours past mid night on all four nights we stayed. Perhaps, they cycle it due to too much heat load and insufficient power capacity. Hotel did not compensate for all the agony we went through. It is surely an iconic hotel with great location and amenities. But many things don't work. We found out that there are many better options in the area with lower price than this one charging ~250 Euros/night as a special conference rate.
Stayed 4 nights in Aug 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet location, only 5 minute walk to the ubahn, beautiful room and lovely view
Stayed 4 nights in Jul 2023

10/10 Excellent

Norma

Stayed 4 nights in Jul 2023

4/10 Poor

Renee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had 2 riooms. 1 room was not cleaned still had dirty towels in the room and the room had a broken mirror, stained carpet. Rooms in general are a bit rundown. The beds were comfortable. Went there because of the Westin/Marriott quality and was very disappointed.
Stayed 1 night in Jul 2023

8/10 Good

Sandra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice hotel but only cold pool and bubble section in spa - hoped for sauna. Outdoor area noisy with traffic. Rooms have a bit out-dated furnishings with too soft pillows. Good sized rooms and great breakfast. Hotel bar rather pricey for spirits.
Stayed 5 nights in Jun 2023

6/10 Okay

Piyush

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Daniel, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay
Stayed 4 nights in Jun 2023

8/10 Good

Jerome

Liked: Cleanliness
AC does not adequately cool some rooms, which management acknowledges. Freeze-dried room coffee from a kettle should be an embarrassment at a four star hotel. Positives: welcoming front desk. Considerate and understanding management when issues made known. Large and inviting lobby. Reasonably authentic Paulaner inside outside beer garden looks appealing but not well attended. No restaurants of appeal or pleasant surroundings areas due to neighborhood location about 5 miles from Marienplatz, but only 3 minute walk to U bahn direct line to city center. Rooms are large with dim lighting but bright baths. No American TV channels. Excellent soundproofing but no USB adapters in 40 year old property so bring your own round pin adapter. Hotel management can inexpensively resolve this essential need. Hotel has issues but positives and rates usually below other four star hotels in city center earn a recommendation
Stayed 4 nights in Jun 2023

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location, wonderful staff and customer service. Great Biergarten and food, very clean and orderly hotel. Breakfast buffet is outstanding! I would stay there again, anytime when in Munich!!
Stayed 7 nights in May 2023

10/10 Excellent

Cajsa

Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
'Grand' is appropriate , spacious and great amenities ! Down comforters abit to warm, even with AC on.
Stayed 5 nights in May 2023

10/10 Excellent

Karen

Stayed 1 night in Apr 2023

10/10 Excellent

Wael, Beirut

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver nice and clean
Stayed 1 night in Apr 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean modern and spacious. Area was very quiet.
Stayed 6 nights in Apr 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities & excellent breakfast buffet. Like most locations in Munich, transportation is easy to obtain near the facility.
Stayed 2 nights in Feb 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, rooms were awesome, very clean and comfortable. Breakfast was very good.
Stayed 1 night in Feb 2023

8/10 Good

Adel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 8 years I came to the same place and to the same hotel i I feel comfortable safe They have nice staff

2/10 Terrible

KIEU

6/10 Okay

david

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was great except concierge desk. I want them to give us recommendations for restaurants for new years eve, which they gave us 5 then, they said they were all booked. I called and got a reservation at 1 of the restaurants they said were booked. We asked them about a rent a car they said due to the holidays they were sold out. I went online within 5 minutes and booked my own rent a car. I called multiple times down to the concierge desk and they were friendly just unhelpful. I've used the concierge desk many places to recommend dinners and the like, however we were very disappointed in the service. The level of service at this hotel needs to be better.

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Julie

Stayed 3 nights in Dec 2022

6/10 Okay

Asad

10/10 Excellent

Jeffrey

Stayed 5 nights in Nov 2022

6/10 Okay

Sanjay

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was a short stay
Stayed 1 night in Nov 2022

6/10 Okay

Alireza, Cham

Traveled with family and small children
Liked: Cleanliness, staff & service
Overbooked, too many people at the same time, hard to find a empty table to eat
Stayed 1 night in Nov 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect and staff was very friendly and helpful
Stayed 1 night in Oct 2022

10/10 Excellent

Valerie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa area was very nice.
Stayed 3 nights in Oct 2022

10/10 Excellent

Leif Erik, Katy

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2022

10/10 Excellent

Therkil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Christina

Stayed 5 nights in Sep 2022

8/10 Good

Mehdi

Stayed 2 nights in Sep 2022

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Andre, Greenwoodvillage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property and friendly staff
Stayed 1 night in Aug 2022