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Reviews of Ambar Hotel

3 out of 5
Ambar Hotel
Carrera 8 No 17-86, Bogotá, Bogota

Reviews

6.2
Rating 10 - Excellent. 7 out of 31 reviews" "
Rating 8 - Good. 9 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 7 out of 31 reviews" "
Rating 2 - Terrible. 6 out of 31 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ceased operations over four months ago. What is it sitll doing on your feed Expedia? I got to the property near midnight last week only to find out that it had closed down. If the taxi driver didn't wait for me until I got in, I would've been stranded in a foreign city all by myself at midnight. I had to go drving around looking for a place to stay. Since I made the booking throught your site, was charged for my stay in december and didn't get the service, I am requesting a refund. Please remove this hotel from your site.
Stayed 3 nights in Feb 2021

6/10 Okay

Derek, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The service of the staff saved our stay
The room we stayed in was tiny and the beds were super hard , the staff was super friendly especially Juan who saved us by helping order a pizza from a nearby restaurant , as I could not communicate with thru restaurant myself . The hotel is in the middle of everything and a short walk to just about all the attractions you would want to see .

8/10 Good

Jyothikumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Sunny, Sheen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor cleaning, Poor sleep,Disrespect, Overcharge
The first hour in the room I went to the bathroom while my husband went to get some food and got trapped in there. There was no knob at the door but there was a latch. Thank goodness my husband came back soon or God knows how long I would be lock there. I can't imagine the nightmare if I was alone (We were on the 3rd floor). Cleaning lady entered the room one day without even knocking catching us semi naked getting ready to go out. Another day the room got no cleaning at all. There were 2 old towels in the room when we arrived, only one in the second and third nights. The most annoying was the glass window they have from the room into the hallway with a motion sensor light right at it. Every time someone walked on the hallway in the middle of the night the light would go on and wake us up. There was no way to close/block those 2 glass openings. When we checked out we were possessed to hear that they were charging us U$ 30 for stains on towels. I do acknowledge that my hair accidently LIGHTLY stained a towel but not only no hotel has ever charged me for something like this but the amount charged was absurd. The towel was OLD and falling apart and there was nothing written anywhere about the charge for accidents. U$ 30,00 or COP 60.000,00 could buy a LOT of towels in Bogota. They were outraged but the staff treated us with the outmost disrespect. They called me a cab while we were discussing the charge to try to get rid of us. It was a horrible experience.

4/10 Poor

Thom, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Eh
It wasn't the nicest. Should have stayed elsewhere in the La Candelaria district.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
all style, no substance
Don't believe the pictures. Believe the reviews. We made the mistake of getting carried away by the beautiful pictures. The hotel is in fact pretty but the rooms are pretty bare and small. Don't expect a place to hang your clothes, a chair, or even towels. We had to ask four times before getting any towels (and wait about 10 hours). We also had to wait half an hour for our room at 6 pm. The dining room is pretty much for show (with the exception of breakfast). All restaurants around the area close around 5-6 pm and, unless you take a cab, you must order take out. The hotel doesn't serve any food. We even asked for a fork and we were told that they can't give you one at night. Spend the extra 10 dollars and stay in a better hotel/neighborhood.

2/10 Terrible

Priscila, Florida, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Red alert
Even the locals are afraid to hang in this area due to high crime. Danger zone

10/10 Excellent

Mariqui, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ámbar Hotel
I had the pleasure of staying at this hotel for three nights and was pleasantly surprised. .at how well treated you are as a guest. .how clean the rooms were..how close to many interesting places it is..I Definitely Recommend It! !

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stad not flexible and noisy
We arrived early after a long trip, but check-in time is 3 o'clock. We tried to check in at 3, but we had to wait untill 5 o'clock, because something went wrong with the reservation... We we're a bit late for breakfast, so we couldn't get anything anymore... Room was clean, but it was noisy; cars were driving through the room... And the hotel is not in candelaria, but in centro, that's good to know!

4/10 Poor

Piece, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location but many issues.
Ambar is a reasonable enough hotel but a few niggly issues lowered our impression significantly. Depending on the location of your room, you may have a window overlooking the breakfast area, or if you are unlucky you could end up with a window that overlooks a tiny walled box used by previous guests to hide cigarette butts. Another issue was that the housekeeping staff started their rounds at around 6am, being noisy as they did so. You were often disturbed before 10am by somebody wanting to clean your room and as the hotel has paper-thin walls, the hotel is incredibly loud. We found it not to be a place to stay if you are in need of a good nights sleep. We were also subject to a number of mis-dialled alarm calls and the staff were unapologetic. Despite the negatives, this hotel provides good showers (hot and high-pressured) and the TV has a great range of channels, with some even in English.

10/10 Excellent

DW Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael, Medellin

Liked: Cleanliness, staff & service, property conditions & facilities
Good and Cheap
The hotel is great - people very nice, service excellent etc. However, the area around the hotel is a bit dodgy. 2 blocks from it, all's good though. If you are looking for a cheap place to stay - that's it!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but bad location!
nice historical hotel, conformable and very helpful stuff. The breakfast was good but not large. The neighborhood is scary looking. Curfew at 8pm latest!

10/10 Excellent

SANDRA, ORLANDO, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CUSTOMER SERVICE
THE STAFF WAS VERY FRENDLY AND HELPED US WITH ALL OF OUR NEEDS. THE LADY AT THE FRONT DESK WAS VERY PROFESSIONAL... THE AREA IS GOOD YOU HAVE EVERYTHING CLOSE BY. THANKS

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Great location
Nice, lsmall clean hotel. Stuff a bit clumsy on the english but very frendly. Rooms are a bit small and noisy, but it's a bussy part of the town.

8/10 Good

Marco, Italy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for young or casual travellers
A nice place, recently renovated and conveniently placed in the city center. Clean rooms and gentle people. The only issue you may eventually incur is that there is no closet to hang and store your clothes. I asked for a quiet room and - despite an early check in - I was immediately attended and got a nice one. I only had a problem with my early checkout, as the credit card terninal was not working and I ended up paying cash.

2/10 Terrible

Rodrigo

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Benoit Pierre, Curacao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fatastica estadia
Excellente estadia.Todos los empleados del hotel son muy amable y siempre listos para ayudar, en particular 5 estrellas para Carolina en la recepcion. El hotel es muy cerca a todo lo de interes en Bogota. Las habitaciones son agradables pero faltan un amario. Los colchones son de lujo y los banos con ducha caliente fantasticos. El desayuno es frugal pero con tanto lugar de buenas comidas de todos los lados no hace falta. El hotel es muy ceca a la estacion del Transmillenio "Las nieves" lo que permite de ir a cualquier lugar de Bogota facilmente y a precio economico. En conclusion un hotel a recommenda por los viajeros a Bogota con un presupuesto economico.

10/10 Excellent

León Gabriel, Xalapa, Veracruz, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Con ganas de volver Bogotá!!
Una excelente atención del personal (muy amables), una habitación cómoda y limpia y muy buena ubicación. Volveríamos a alojarnos en este hotel.

6/10 Okay

René Aldo, schweiz

Liked: Staff & service
eeholsame tage in bogota
Reservation war nicht vorhanden. Zum glück war noch ein zimmer frei. Ansonsten........schlafen auf der strasse

4/10 Poor

Alexander, Mex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones irregulares
Estuve 5 días y nunca cambiaron las sabanas, el lugar no es muy limpio en las habitaciones.No tiene buena ubicación no hay nada cerca donde comer por las noches., No tienen ningún servicio de alimentos (Solo desayuno). Es como un Hostal, más que hotel. NO LO RECOMIENDO

8/10 Good

cadre commercial, France

Liked: Cleanliness, property conditions & facilities, room comfort
Ensemble très correct
Plutôt bonne impression globale. Situé à 5 minutes à pied du musée del'or et des commerces. Edifice charmant. Lit confortable, eau chaude, couette ... Mais quelques remarques. Un peu bruyant tout de même s'agissant de ma chambre simple située au premier étage côté réception. Horaire petit déjeuner 7h-9h un peu limites à mon goût, 10h serait préférable. Pas de service de laverie.

2/10 Terrible

Omar, Cucuta

Liked: Cleanliness
Disliked: Staff & service, room comfort
Arrogancia en empleados
Me dieron un cuarto extremadamente pequeno. Toda la noche alto ruido se escucha todas la conversaciones en la recepcion. Ofrecen desayuno pero luego te quieren cobrar. NO PUDE DORMIR EN TODA LA NOCHE DEMASIADO RUIDO.

4/10 Poor

Manuel, Madrid

Disliked: Cleanliness, staff & service, room comfort
Mala administración / Mismanagement
Hicimos la reserva a través de esta página y al llegar al hotel nos dijeron que no tenían la reserva. Después de enseñarles los papeles de la reserva no querían respetarnos la oferta, tras discutir algo más de una hora, de pié, cansados del viaje y viendo como entraban nuevos huéspedes y les preguntaban ¿Colombianos? y les hablaban en voz baja para decirles un precio más bajo, decidí irme. Fue entonces cuando respetaron mi reserva. La habitación, a parte de pequeña, la puerta de la entrada choca con la primera cama, al llegar no tenía toallas y nos las dieron por la noche. No hay armarios en las habitaciones. El desayuno escaso. La ventana da al patio interior donde se desayuna y se escucha todo, lo que más se oye es el teléfono de recepción. // We booked through this website and on arrival we were told they had no booking. After showing the roles of the reserve did not want to respect the offer, after discussing something over an hour, standing, tired from traveling and seeing new guests entered and asked les Colombians? and they talked quietly to tell a lower price, I decided to go. It was then that they respected my reservation. The room, a small part of the front door collides with the first bed to get had no towels and got them at night. There are no lockers in the rooms. Good parking. The window overlooking the courtyard where you have breakfast and heard everything, what you hear is the phone reception.

8/10 Good

Sandra A., El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poco Desayuno y falta de comunicacion hoteles.com
El desayuno fue muy pobre y limitado, y al llegar no tenian conocimiento de la reservacion que mis amigos y yo habiamos hecho a traves de hoteles.com

8/10 Good

roberto

Liked: Cleanliness, staff & service

10/10 Excellent

FREDY, SONORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE UBICACION , CENTRO HISTORICO
BUENA ESTANCIA

8/10 Good

rangel noraima, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente ubicacion casco historico
muy buen hotel por su ubicacion en el casco historico

8/10 Good

noraima rangel, venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente ubicacion casco historico
muy buena ubicacion en el casco historico, si no vas por lujos y no llevas a los niños es muy buen opcion

2/10 Terrible

carlos , villahermosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin respeto para las reservaciones
Llegamos al hotel el día 24 sin embargo nos dijeron q no estaban las reservaciones q habían tenido sobre cupo y que ya no aplicaba la promoción q habíamos hecho, pero si quería la habitación tenía que pagar la una cantidad q representaba el doble, solicitamos hablar con la encargada gerente y jamás dio la cara, lo q nos ofrecieron era pasarnos a un hotel de mala muerte! Mi hermana hiba con una fractura en el pie estuvimos 5 horas allí y jamás dio la cara.

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Próximo de um deposito de ferro velho, local feio
Quando chegamos a tarde no hotel fomos orientados a retirar relogios, joias, brincos, deixar passaportes na recepção, caso fossemos sair ! Imaginem a sensação de medo ! Tanto que a noite não saimos, a janela do quarto dava para rua e noite toda ouvia pessoas gritando ! Um inferno. Ainda bem que só ficamos um dia. Queriam cobrar o café da manhã, que aliás era extremamente fraco, 2 fatias de pão de forma, um copo de suco e cafe com leite!