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Reviews of Novotel Bogotá Parque 93

4 out of 5
Novotel Bogotá Parque 93
Calle 93 Número 12 41 Chicó, Bogotá, Distrito Capital

Reviews

9.2

Wonderful

Rating 10 - Excellent. 659 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 57 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 16 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from Oscar Tocua. on Apr 17, 2024
Dear Paul,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experienceCordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Sai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and decent property. In a safe place and the breakfast with almojabanas and maracuyas was great. They cleaned the house daily and did my laundry for little extra. Great for 1 week stay like mine. Only drawback was the gym had one all-function machine and 3 pieces of cardio machine, so had to sign up for week pass at nearby gym which was added cost. Hope they add more pieces and maybe even put an outdoor gym with awning as they have plenty of patio space unused on the roof where the gym is.
Stayed 7 nights in Apr 2024
Response from Oscar Tocua. on Apr 9, 2024
Dear SaiThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nvt
Stayed 2 nights in Apr 2024
Response from Oscar Tocua. on Apr 8, 2024
Dear Mr Brian,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

8/10 Good

JOSE

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on Apr 2, 2024
Dear Jose,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Elke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in great neighborhood
Stayed 2 nights in Mar 2024
Response from Oscar Tocua. on Apr 2, 2024
Dear ElkeThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experienceCordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

6/10 Okay

CATHERINE, Grand Cayman

Traveled with partner
Hotel is ok, for a to rest your head for one night. Website says soundproof rooms, i disagree.
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on Mar 26, 2024
Dear Mrs CatherineThank you for your time to give us a feedback about your experience during your stay in our hotel, for us, it is very important to know each detail about our hotel facility and our services too.Thank you for your comments and suggestions, we are so happy and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

2/10 Terrible

Jose

Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on Apr 15, 2024
Estimado Sr. JosePara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria.Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Bendix

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very nice and convenient location. Did not received any VIP upgrade and the hotel staff did not made any effort to accommodate the offer.
Stayed 5 nights in Mar 2024
Response from Oscar Tocua. on Mar 20, 2024
Dear BendixThank you for your time to give us a feedback about your experience during your stay in our hotel, for us, it is very important to know each detail about our hotel facility and our services too.Thank you for your comments and suggestions, we are so happy and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

ALEX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Bogota
Stayed 3 nights in Mar 2024
Response from Oscar Tocua. on Mar 15, 2024
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very convenient area. A lot of restaurants, bars, and easy to walk around.
Stayed 5 nights in Mar 2024
Response from Oscar Tocua. on Mar 13, 2024
Apreciada Lucia,Es gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

6/10 Okay

Dennysse

Traveled with family
Liked: Cleanliness, staff & service
Se encuentra en un lugar muy bonito sobre todo en las noches para caminar, el hotel está en buenas condiciones el personal muy amable, por mejorar almohadas no muy cómodas y las camas muy pequeñas
Stayed 2 nights in Feb 2024
Response from Oscar Tocua. on Mar 1, 2024
Estimado Sr Dannysse,Queremos agradecer por compartir a través de esta página la excelente experiencia que ha tenido con nosotros durante su estadía.Gracias por sus comentarios y recomendación, esperamos en una siguiente estadía, poderle de nuevo brindar una experiencia magnifica Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Andres

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great location, 3-5 mins from restaurants and 15 mins from the shopping malls
Stayed 5 nights in Feb 2024
Response from Oscar Tocua. on Feb 19, 2024
Dear Mr Andres,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

8/10 Good

Omar

Business traveler
Liked: Amenities
Had a pleasant stay. Bed was comfy, location was good, the breakfast wasnt that great to be honest , just the standard.
Stayed 2 nights in Feb 2024
Response from Oscar Tocua. on Feb 19, 2024
Dear Mr OmarThank you for your time to give us a feedback about your experience during your stay in our hotel, and through our service surveyFor us, it is very important to know each detail about our hotel facility and our services too, inside each guests experience, in order to follow and to make the necessary corrections when required. We really sorry about your experience with our Breakfast in Novotel Bogotá. We are making some changes that will be improve you next experience.Thank you for your comments.Cordially,Oscar Tocua M.Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Oscar Tocua. on Feb 16, 2024
Apreciada Sra ClaraEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regresoCordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Adrián Alfredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 4 nights in Feb 2024
Response from Oscar Tocua. on Feb 14, 2024
Apreciado Sr AdrianEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

8/10 Good

Damy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Oscar Tocua. on Mar 20, 2024
Apreciado DamyEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff are nice but if you book via Expedia VIP, you don't get rewards
Stayed 4 nights in Feb 2024
Response from Oscar Tocua. on Feb 13, 2024
Dear Mr StephenThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 6 nights in Jan 2024
Response from Oscar Tocua. on Jan 29, 2024
Dear Mr David,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

John, Streetsboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and great location
Stayed 1 night in Jan 2024
Response from Oscar Tocua. on Jan 29, 2024
Dear Mr John,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M.Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

4/10 Poor

ALEJANDRO, Miami

Stayed 1 night in Jan 2024
Response from Oscar Tocua. on Jan 19, 2024
Estimado Sr. AlejandroPara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria, Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

6/10 Okay

Omar

Stayed 4 nights in Jan 2024
Response from Oscar Tocua. on Jan 19, 2024
Estimado Sr. OmarPara nosotros es muy importante la información que suministran nuestros huéspedes a través de nuestras encuestas de servicio, porque de esa manera, buscamos mejorar y brindar la mejor experiencia con nosotros, queremos agradecer por el tiempo que se tomó para responder.Lamentamos por completo que su experiencia no haya sido satisfactoria, Gracias por elegirnos como su hotel en Bogotá, esperamos en una futura estadía poderle brindar una magnifica experiencia con nosotros. Cordialmente,Oscar Tocua M.Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Peter Nagy Sedky

Stayed 9 nights in Dec 2023
Response from Oscar Tocua. on Jan 29, 2024
Dear Mr Peter,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

4/10 Poor

Gerardo

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
NOTHING
Stayed 2 nights in Jan 2024
Response from Team Novotel Bogotá Parque 93 on Jan 10, 2024
Dear Mr. GerardoThank you to sharing us your opinion about your recent stay in Novotel Bogotá Parque 93. We apologize about your experience and your dislike in general. For us is very important to work for give you a better service and we hope to have another opportunity to give a better experience.

10/10 Excellent

Jose D

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal demasiado atento.
Stayed 4 nights in Dec 2023
Response from Equipo Novotel Bogotá Parque 93. on Jan 10, 2024
Apreciado Sr. JoseAgradecemos su tiempo al permitirnos conocer su opinion sobre su reciente estadía en Novotel Bogotá Parque 93. Nos alegra enormemente haber cumplido con sus expectativas. Esperamos muy pronto volver a contar con su visita y logremos brindarle la mejor experiencia.

10/10 Excellent

Grace

Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on Jan 22, 2024
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and appropriate.Very good located
Stayed 1 night in Oct 2023
Response from Oscar Tocua. on Dec 27, 2023
Dear Dennis,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Hellen

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Oscar Tocua. on Dec 27, 2023
Estimada Hellen,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

8/10 Good

horacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a nice area in Bogota with near by restaurants and shopping centers. Safe area and friendly staff. Rooms ok.
Stayed 1 night in Dec 2023
Response from Oscar Tocua. on Dec 27, 2023
Apreciado Sr, HoracioGracias por compartir su magnífica experiencia con nosotros, gracias por el reconocimiento a nuestra comprometida labor.Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Daniel, Wolli Creek

Stayed 8 nights in Dec 2023
Response from Oscar Tocua. on Jan 15, 2024
Apreciado Sr Daniel. Es gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regresoCordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

JANGWOOK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to shopping and eating. Vert safe area. Strongly recommend
Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on Dec 27, 2023
Dear JangwookThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Kapil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Oscar Tocua. on Dec 27, 2023
Dear Kapil,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Janette

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located since most tours starting point is parque de la 93. At the hotel you can coordinate a taxi that can give you city tours and things like that, you just need to arrive and they take care of your stay. Kuddos to yhe amazing Gilberto which treated us very kindly and very friendly. We will come back.
Response from Oscar Tocua. on Feb 7, 2024
Dear Janette,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Carlos, Debary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great Location, walking distance to many restaurants, shopping centers, parks, etc, Great security, Great food, great staff. You won't really need to leave the area to enjoy visit. TRAFIC is terrible there but also the same everywhere in Bogota.. On Friday evening it get very NOISE music, party and many people all around.
Stayed 3 nights in Dec 2023
Response from Oscar Tocua. on Dec 21, 2023
Estimado Sr Carlos,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Karel Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Response from Oscar Tocua. on Feb 9, 2024
Dear Karel,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Oscar Tocua M. Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's my go to hotel in Bogota.
This hotel is excellent a lot less than the hotels. Only 6 blocks away and the area it's in is really good. Could not recommend higher. It's my go to hotel in Bogota.
Stayed 2 nights in Dec 2023
Response from Oscar Tocua. on Dec 11, 2023
Dear Mr SethThank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk people were extremely helpful and friendly. The facilities and room amenities were of excellent condition. I defenitely will stay here again, without hesitation. Thank you!
Response from Oscar Tocua. on Feb 13, 2024
Apreciado Sr JuanEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

4/10 Poor

Tamilla

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Oscar Tocua. on Dec 27, 2023
Estimada Tamilla,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Oscar Tocua M. Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Nov 2023
Response from Oscar Tocua. on Dec 6, 2023
Dear Alana,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Surendra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Good location and value for money.
Stayed 4 nights in Nov 2023
Response from DannaC on Dec 5, 2023
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93

10/10 Excellent

Paola

Stayed 2 nights in Nov 2023
Response from Oscar Tocua. on Dec 12, 2023
Apreciada Paola,Gracias por compartir su magnífica experiencia con nosotros, gracias por el reconocimiento a nuestra comprometida labor.Esperamos en una futura estadía, brindarle otra maravillosa experiencia con nosotros.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

6/10 Okay

Nelly

Liked: Cleanliness
La recepcionista muy maleducada y poco colaboradora . Los hombres muy amables , quitaron el agua el sábado en la noche y la opción que me dio la recepcionista fue irme comí si fuera tan fácil irse
Stayed 4 nights in Nov 2023
Response from Oscar Tocua. on Nov 21, 2023
Estimada Sra Nelly,Queremos agradecer el tiempo que se tomó para responder nuestra encuesta, para nosotros es de mucha importancia conocer de primera mano, cada experiencia vivida por nuestros huéspedes, de esta manera realizamos la retroalimentación o ajustes que se requieran. Lamentamos que su experiencia no haya sido completamente satisfactoria, le pedimos disculpas por la situación que la incómodo. Como le menciono anteriormente, es importante para nosotros conocer los detalles de las experiencias de nuestros huéspedes, para proceder con el respectivo seguimiento al personal y realizar la respectiva retroalimentación. Gracias por elegirnos como su hotel en Bogota, esperamos a futuro brindarle una mejor experiencia.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buena atencion de todos en el restaurante. excelente desayuno.
Stayed 4 nights in Nov 2023
Response from Oscar Tocua. on Nov 20, 2023
Apreciado CarlosEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

8/10 Good

felipe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel, the gym needs to be improved some machines are no safe
Stayed 2 nights in Nov 2023
Response from Oscar Tocua. on Nov 15, 2023
Apreciado Sr Felipe,Gracias por tan valiosos comentarios los que ha compartido aquí, estaremos muy a gusto de prestarle nuestro mejor servicio en una próxima estadía.Para nosotros es muy importante generar las mejore experiencias a nuestros huéspedes, nos esforzamos a diario por lograr siempre lo mejor, por supuesto que revisaremos lo que nos menciona del gimnasio. Esperamos pronto regreso,Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

José

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service! Quiet and safe place.
Stayed 3 nights in Nov 2023
Response from Oscar Tocua. on Nov 14, 2023
Dear Jose,Thank you for your scored us, and we are expecting the opportunity to give you a new great experience in your next stay.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and went out of their way to make our stay enjoyable. Of particular mention was Jhon Jairo, the dining room manager. He remembered what we liked to eat for breakfast and ensured he had them ready when we arrived in the restaurant. Outstanding service in all respects. We were very happy with the attention we received from Jhon.
Stayed 3 nights in Nov 2023
Response from Oscar Tocua. on Nov 14, 2023
Dear Kenneth,Thank you for your time to give us your comments about your experience during your stay at our hotel, for us, it is very important to know every detail about the facilities of our hotel and our services.Thank you for your comments, we are very happy, grateful and motivated, and we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
Facility Way Over Priced.
Overpriced hotel. Rooms about the same size as an IBIS. Breakfast fair at best at least it was included in the cost. Had lunch my first day in the restaurant, just bad food did not eat there again. amenities basic. Staff was very nice. Location Location Location. It was located in a tourist area with lots of restaurants. Pharmacy, mini-market and a coffee shop across the street. NO central heat which is incredibly common in Bogota hotels when the climate was cold rainy and humid. Portable small room heater supplied which was not ideal. Not a "bad hotel" just 20% way overpriced.
Stayed 4 nights in Oct 2023
Response from Oscar Tocua. on Nov 8, 2023
Dear,Thank you for your time to give us a feedback about your experience during your stay in our hotel, and through our service survey.For us, it is very important to know each detail about our hotel facility and our services too, inside each guests experience, in order to follow and to make the necessary corrections when required. Thank you for your comments and suggestions, and we are expecting the opportunity to give you a great experience in your next stay.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DannaC on Nov 7, 2023
Buen día Sra. Maria. Agradecemos su preferencia al elegirnos como su hotel anfitrión durante su visita a la ciudad de Bogotá. Esperamos tenerle de vuelta pronto y compartir con usted la experiencia NOVOTEL.

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023
Response from Oscar Tocua. on Nov 22, 2023
Dear guest,Thank you for your recognition and positive rating. we are waiting for the opportunity to once again provide to you, a new great experience.Cordially,Team Novotel Bogotá Park 93Guest ServiceNovotel Bogota Park 93

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS A GREAT PLACE,
Stayed 2 nights in Oct 2023
Response from Oscar Tocua. on Oct 24, 2023
Apreciado LuisEs gratificante y motivador para todo nuestro equipo de trabajo haber cumplido con todas sus expectativas, es nuestra principal razón de ser, la satisfacción total de nuestros huéspedes y clientes en general.Agradecemos por habernos escogido como su hotel en Bogotá, esperamos su pronto regreso.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.

10/10 Excellent

Claudia

Traveled with partner, Traveled with family
Liked: Amenities
Raul at the bar and Piter in the reception were the best of the best.
Stayed 3 nights in Oct 2023
Response from Oscar Tocua. on Oct 24, 2023
Estimada Claudia,Para todo el equipo de trabajo es muy estimulante y motivador, encontrarnos con tan valiosos y positivos comentarios como este. Queremos por parte de todos, darle las gracias por su reconocimiento, ustedes son nuestra razón de ser y esperamos pronto regreso a este, su hotel en Bogotá.Cordialmente,Equipo Novotel Bogotá Parque 93 Servicio al cliente Novotel Bogota Parque 93.