Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Lima, Peru

Posted Dec 1, 2016
Pros: La comodidad del hotel en las habitaciones y el desayuno buffet
Excellente me gusto mucho y muy centrico cerca de todo
Comment from Hotel Management
Dec 4, 2016 by Quality Manager, Hotel Management
Respetado señor Wilmer, Para nosotros es un gusto que nos visite, gracias por la oportunidad de brindarle nuestro mejor servicio y por disfrutar nuestras habitaciones. Estaremos atentos siempre durante su estadía a cualquier requerimiento. Cordialmente, Jefe de Calidad y Servicio al Cliente
4 out of 5
by A verified traveler from United States of America

Good hotel not far from shops and restaurants

Posted Nov 29, 2016
Pros: The breakfast is great
Cons: TV size is smaller than expected
Location: Shops, restaurants, and parks
We have patronized this hotel for years, each time we pass by Bogotá. It in not a flashy but a traditional hotel with old charm. The rooms are spacious and always clean and the staff is attentive and professional. Breakfast is included in the room rate and there is a nice, large swimming pool on the 8th floor.
Comment from Hotel Management
Dec 1, 2016 by Quality Manager, Hotel Management
Dear guest, We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, it´s a true pleasure having met your expectations. We hope to have you back at your Casa Dann Hotel & Spa Best, Quality Manager
3 out of 5
by A verified traveler from g

Cariño

Posted Nov 24, 2016
Ottimo hotel buona allocazione Peccato che quando piove nella terrazza ove sta Piscina e palestra sauna etc etc entra acqua dal tetto e dagli aspiratori del bagno Per il resto ottimo hotel personale gentile Colazione e tutto ciò che ti possa offrire un hotel
Comment from Hotel Management
Dec 1, 2016 by Quality Manager, Hotel Management
Dear guest, We thank you very much for your comments and feedback regarding your experience at our hotel. We will be reviewing the mentioned with its appropriate carefulness in order to be able to pin point what may have happened, our priority is meeting our clients expectations. We regret very much that on this occasion you didn’t experienced that, but because of that we will be taking immediate action. Your comments are of great value for us and allow for us to better in every aspect of service in order to continue meeting our commitment towards excellence and quality. We hope to count with your soon and future visit Sincerely, Quality manager
2 out of 5
by A verified traveler from US

Muy caro para tener un servicio tan malo

Posted Nov 20, 2016
Muy caro para un servicio tan malo el servicio es pésimo nada de cordialidad ni interés de ayuda genuino parecen robots
Comment from Hotel Management
Dec 4, 2016 by Quality Manager, Hotel Management
Respetada señora Erika, Agradecemos mucho que haya compartido su experiencia en nuestro Hotel. Para nosotros es muy importante conocer cada uno de los comentarios que tienen nuestros huéspedes y clientes sobre su visita, por ello, le aseguramos que hemos tomado especial nota de cada una de las observaciones que nos ha mencionado para asegurarle que haremos un detallado seguimiento y tomaremos acciones para mejorar. Esperamos tener pronto la oportunidad de recibirla nuevamente y brindarle lo mejor de nuestros servicios y productos. Cordialmente, Jefe Nacional de Calidad
5 out of 5
by A verified traveler from T

Buen hotel, buena zona y excelente personal

Posted Nov 19, 2016
Excelente hotel, buen personal de servicio, buena atención.
Comment from Hotel Management
Dec 4, 2016 by Quality Manager, Hotel Management
Estimado Huésped, Nos complace recibir sus comentarios acerca de nuestro servicio. Es Grato saber que su alojamiento fue satisfactorio y logramos brindar el servicio que caracteriza a nuestros Hoteles.
4 out of 5
by A verified traveler

Posted Nov 18, 2016
Personal muy amable. Muy bien ubicado. Cómodo y limpio. Recomendable
Comment from Hotel Management
Dec 1, 2016 by Quality Manager, Hotel Management
Apreciado huésped, Agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas. Esperamos tenerlo pronto de regreso en este su Hotel Casa Dann Carlton. Cordial saludo,Jefe Nacional de Calidad y Servicio al cliente
4 out of 5
by A verified traveler from US

Posted Nov 6, 2016
Construction makes the access very difficult. Food outlets are ok, kind of slow restaurant service.
Comment from Hotel Management
Dec 1, 2016 by Quality Manager, Hotel Management
Dear Guest, We are immensely grateful for your observations, regarding the external construction is temporary and will soon end. We hope you have you back soon. Best,
4 out of 5
by A verified traveler from new zealand

One of the nicest hotel in bogota

Posted Oct 31, 2016
This hotel very nice.clean good facilities. Close to nice area park 93. Great restaurants and coffee shops . Also taxis at the door
Comment from Hotel Management
Dec 1, 2016 by Quality Manager, Hotel Management
Dear guest: We are pleased to have received your comments regarding our service. It is gratifying knowing that your stay was satisfactory and we able to provide the best service that our hotel characterizes itself by.
5 out of 5
by A verified traveler from BS

Increíble

Posted Oct 29, 2016
Pros: El personal se preocupa por ti, es como llegar a tu casa... El buffet riquísimo, precio súper accesible, la piscina y el Jacuzzi deliciosos y a mí me dieron un martini de cortesía ❤️
Cons: Realmente todo me gustó... Si a caso no me gustó que no dejan subir ni 1 minuto a tu habitación a una persona ajena al hotel, pero supongo que es para tener mejor control.
Location: Bastante cerca al parque de la 93, aunque un poquititito lejos de la zona T, que es la zona de discos...
Comment from Hotel Management
Nov 14, 2016 by Jefe Nacional de Calidad y Servicio al Cliente , Hotel Management
Estimado huésped, Gracias por compartir con nosotros la experiencia de su alojamiento, es un gusto saber que logramos nuestro objetivo y brindar memorables momentos. Nos alegra enormemente saber que superamos sus expectativas. Esperamos nos visite nuevamente para que disfrute de los servicios que a diario fortalecemos. Cordial saludo,
4 out of 5
by A verified traveler

Nice & comfortable

Posted Oct 13, 2016
Pros: Facilities & breakfast
Cons: Nonsense charges, took our time to clear!
Location: Good location, very safe, with 10-15 minutes walk, can reach every thing, plus taxi is not expensive, Just use yellow taxis, half price of hotel!
Best breakfast ever, you eveneed can't find in 5 star hotel, if you love fresh fruit as much as I. Be careful about charges in the end, they charge you even for bottle water 10 times of outside. Even if you don't touch anything, you will get a big bill at the end. Give yourself enough time to clear your account with them. Generally Colombian are very nice & polite people.
Comment from Hotel Management
Nov 11, 2016 by Quality Manager, Hotel Management
Dear guest, We thank you very much for having shared your experience here at our Hotel. For us it is of great importance getting to know each of the comments out guest and clients have during their visit, it is because of that, that we assure that we have taken special note of each and every one of the observations that you have mentioned in order to assure that we will be able to do detailed follow up and taking actions to better. We hope to have the opportunity to have you in house once again and serve you the best of our services and products. Sincerely,