Ratings based on 703 Verified Reviews

4.2 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

All you want

Posted Apr 20, 2017
All you want is there, spa, gym, not too far from zona rosa.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fair deal in an otherwise expensive city.

Posted Apr 3, 2017
Cons: Room carpets need to be updated.
Location: A million things to do nearby. Location is difficult to reach; 12 rush hours.
Executive hotel with prompt staff and service; food is good; roof bar is great hang out. Great for business.
Comment from Hotel Management
Apr 7, 2017 by Gerente de Calidad, Hotel Management
Dear guest: We sincerely thank you for choosing us as your hospitality option; your comments strengthen the trust within our work teams, it´s a true pleasure having met your expectations. We hope to have you back at your Casa Dann Carlton Hotel & Spa. Best, Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cancun

Great hotel

Posted Mar 30, 2017
Pros: the hotel has had a re-furb, really well done.
Cons: At breakfast order your eggs when you arrive, they take a long time
Arrived early, no problems with check in. Great room, nice spa
Comment from Hotel Management
Apr 3, 2017 by Quality Manager, Hotel Management
Dear Guest: In advance please receive our thanks for having shared your experience in facilities, for us it´s of great importance to receive such comments from out guest, due to the fact that it allows us to better from day to day in our operations. We home to have you in house once again to offer you a truly unforgettable experience. Best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel

Posted Mar 12, 2017
One single bad comment. I had to check out at 4 a.m. and at Front Desk they very kindly promised me that Ithe hotel would prepare for me a light breakfast ( coffee and orange juice) since I would miss the breakfast which was included in the rate. When I left the hotel they did not comply with this promise
Comment from Hotel Management
Apr 3, 2017 by Quality Manager, Hotel Management
We are immensely thankful for your observations, this feedback regardingAs for the service for your breakfast which allows us to take actions towards the mentioned service and avoid that this type of inconveniences occur once again. We hope you have you back soon. Best,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Good security, drivers are polite and honest, staff is friendly.
Comment from Hotel Management
Mar 8, 2017 by Quality Manager, Hotel Management
In advance please receive our thanks for having shared your experience in facilities, for us it´s of great importance to receive such comments from out guest, due to the fact that it allows us to better from day to day in our operations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good long term Hotel

Posted Feb 21, 2017
Great and helpful staff. Plentiful of taxis out front for easy commute. Lots of meetings room are available and coffee shop in lobby.
Comment from Hotel Management
Mar 8, 2017 by Quality Manager, Hotel Management
Thank you for your wonderful comments and highlight our service. We hope your return soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft.Lauderdale

Very nice hotel.

Posted Feb 7, 2017
Breakfast is amazing, lots of choices and everything's first class. I had a room facing the main street, loud so next time i will ask for an interior room. I have stayed at this chain 3 times. Always excellent.
Comment from Hotel Management
Feb 13, 2017 by Gerente de Calidad, Hotel Management
Best regards, We appreciate your valuable feedback and feedback. We hope to have your visit back soon so that we can continue to provide the service you deserve, we will be very attentive to assign an interior room in your next stay and any request from you. Sincerely, Quality manager
5 out of 5
Recommended
for Everyone
by A verified traveler from EEUU

Good experience

Posted Jan 31, 2017
Friendly staff, very clean, nice spa. Overall best in Bogotá.
Comment from Hotel Management
Jan 31, 2017 by Guest Manager, Hotel Management
Dear Guest, Thank you for considering us as the best and sharing it with other travelers! We hope you allow us the honor to serve you once again in a close occasion for another unforgettable stay.
2 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Apreciado huésped, Ofrecemos nuestras más sinceras disculpas por los inconvenientes que usted nos informa. Agradecemos el comunicarnos su experiencia con nosotros y manifestamos nuestra profunda preocupación por la calificación otorgada. Quisiéramos por favor nos permitiera conocer más detalles de este incidente y solicitamos amablemente amplíe esta información en nuestros teléfonos o correo de contacto. Estaremos muy atentos a sus comentarios. Cordial saludo, Jefe Nacional de Calidad y Servicio al Cliente
3 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
First off, i was given the worse room in the entire hotel, may be because my reservation. no privacy, I could hear the next room guests talking from the auxiliary door. It was some kind of party in the hotel on Saturday night which lasted until 2 in the morning, which we could not sleep.
Comment from Hotel Management
Jan 30, 2017 by General Manager, Hotel Management
Dear guest, We offer you our most sincere apologies for the disadvantages that you informed us for the booking. We thank you for having communicated with us your experience and we would like to manifest our most profound worried for what you mentioned. We would be very attentive to serve you during your following stay, if you allow us the opportunity to change the image that you obtained during this occasion. Sincerely, Guest manager